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Journal : JURNAL SISTEM INFORMASI BISNIS

Analisis Faktor yang Mempengaruhi Innovation Resistance dan Intention to Use Terhadap Penerapan Pembayaran Non Tunai Rifa Alfianu Softina; Faris Mushlihul Amin; Noor Wahyudi
JSINBIS (Jurnal Sistem Informasi Bisnis) Vol 12, No 1 (2022): Volume 12 Nomor 1 Tahun 2022
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol12iss1pp26-35

Abstract

Pertamina implements the MyPertamina cashless payment system to improve the quality of service to consumers in purchasing Pertamina products. Nevertheless, the MyPertamina application lacks users, as no research has discussed the reason for MyPertamina's low adoption rate; thus, it can be an exciting topic to investigate further. The objective of this research was to gain a better understanding of technological resistance by exploring the factors that contribute to resistance behaviour and intentions to adopt technology for MyPertamina services. The conceptual model was based on social influence, innovation resistance theory, and planned behaviour theory. Data was collected by distributing online questionnaires, and up to 350 data sets were processed using the structural equation model - partial least squares method. The results indicated that traditional and image barriers had a significant positive effect on innovation resistance, and social influence and self-efficacy significantly impacted the intention to use. In comparison, innovation resistance had a negative effect on the intention to use.
Analisis Pengaruh Digital Divide Terhadap User Satisfaction dan Individual Performance pada Pengguna Sistem Informasi Akademik Niken Ayu Setifani; Dwi Rolliawati; Noor Wahyudi
JSINBIS (Jurnal Sistem Informasi Bisnis) Vol 12, No 1 (2022): Volume 12 Nomor 1 Tahun 2022
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol12iss1pp45-56

Abstract

Since the pandemic, various sectors have shifted their online activities, which have also been applied to education, specifically in universities. Universities have individuals with different conditions, which encourages the management to provide information systems that support the implementation of activities at these universities. Not only learning activities but also academic administration is generally known as the Academic Information System (AIS). AIS was implemented at the Health Polytechnic Ministry of Health in Surabaya, labelled Academic Management Information System (SIM Akademik). This polytechnic has campuses spread across several cities in East Java. Each campus has different resources, thus supporting the digital divide. This study’s objective was to determine the effect of the digital divide, user satisfaction, and individual performance of Academic SIM users. These examine could develop the theory of the three variables and determine the digital range between campuses and user satisfaction. According to the results of three hypotheses tested using PLS-SEM with the Disjoint Two-Step Approach method, the digital divide had a significant positive effect on user satisfaction, the same as user satisfaction on individual performance. The digital divide had a positive, however not statistically significant, impact on individual performance. Furthermore, there was a digital divide between campuses in two aspects of measurement, and academic SIM user satisfaction is greater than 85% in all aspects of size. Employees experience the most significant performance improvement when using Academic SIMs, followed by students at 85,76 % and lecturers at 79,44 %.