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All Journal International Journal of Advances in Applied Sciences ProBank: Jurnal Ekonomi dan Perbankan Akuisisi : Jurnal Akuntansi SMARTICS Journal Jurnal Ilmiah Matrik JITK (Jurnal Ilmu Pengetahuan dan Komputer) JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal ULTIMA InfoSys Jurnal ULTIMA Accounting Jurnal Teknologi Sistem Informasi dan Aplikasi Jurnal Cendikia JIA (Jurnal Ilmiah Akuntansi) JUSIM (Jurnal Sistem Informasi Musirawas) MBIA Jurnal Online Insan Akuntan JIMF (JURNAL ILMIAH MANAJEMEN FORKAMMA) TEKNOKOM : Jurnal Teknologi dan Rekayasa Sistem Komputer Sinar Sang Surya: Jurnal Pusat Pengabdian kepada Masyarakat JSK (Jurnal Sistem Informasi dan Komputerisasi Akuntansi) Jurnal Teknologi Sistem Informasi
T. Husain
STMIK Widuri
Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Environmental Science Materials Science & Nanotechnology Mathematics Physics Social Sciences

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Journal : JITK (Jurnal Ilmu Pengetahuan dan Komputer)

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KEPUASAN PELANGGAN TOKO ONLINE YANG DIPENGARUHI KUALITAS PRODUK DAN LAYANAN T. Husain; Asrul Sani
JITK (Jurnal Ilmu Pengetahuan dan Teknologi Komputer) Vol 5 No 2 (2020): JITK Issue February 2020
Publisher : LPPM Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1026.869 KB) | DOI: 10.33480/jitk.v5i2.614

Abstract

Online shopping is a new form of communication that does not require a face-to-face meetings. If consumers get good service rights, then the added value for a company that will make consumers will continue to make transactions at that place. The trust of a customer is very important for an online company. A customer must have a positive attitude towards the online store. The method used in this research is the positivistic method based on the philosophy of positivism. The data will be used in the form of numbers and analysis using statistics in order to explain the causal relationship to be examined. This research can be used as input and performance evaluation related to service quality and product quality on trust to achieve customer satisfaction in an online store.
Co-Authors Achmad Udin Zaelani Ade Elza Surachman Agustinus Rio Trilaksono Ahmad Taufik Asrul Sani Budi Santoso Budiyantara, Agus Dedin Fathudin Elvia Puspa Dewi Maulana Ardhiansyah Melani Quintania Nedi Hendri Nuzulul Hidayati Pasupati, Bayu Ramdani Rouly Doharma Sahadi Sahadi Sani, Asrul Siti Wafiqoh Maulidiyyah Nurul Ichsany Yanti Yanti Yofhi Septian Panglipurningrum