Articles
<![CDATA[KUALITAS LAYANAN PADA FRONTLINER DI PERGURUAN TINGGI SWASTA SURABAYA ]]>
<![CDATA[Selviana Novela Suryadiningsih]]>;
<![CDATA[Andhika Alexander Repi]]>
<![CDATA[ EXPERIENTIA : Jurnal Psikologi Indonesia Vol 7, No 2 (2019) ]]>
Publisher : <![CDATA[Universitas Katolik Widya Mandala Surabaya ]]>
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DOI: 10.33508/exp.v7i2.2730
<![CDATA[Optimal service quality is related to customer satisfaction which can have an impact on organization's existence. All industrial sectors such as educational institutions, including PTS X, need to optimize their service quality. Results of preliminary research showed that students as the frontliner users of PTS X General Administration Bureau evaluated the bureau as having less-than-optimal quality of service. This study aimed to examine and describe the quality of service of the PTS X General Administration Bureau. Participants were PTS X students who were recruited using incidental sampling technique. The scale of service quality, comprising different aspects such as tangible appearance, reliability, responsiveness, assurance, and empathy, was used as a method of data collection, meanwhile descriptive analysis was used as data analysis technique. Result showed that the quality of service of PTS X General Administration Bureau was perceived at a high level, meaning that students as the service users provided a good evaluation to the service. This was different from the result of preliminary study. Different findings may be due to the implementation of new information technology system as well as self-improvement efforts made continuously by PTS X. Despite this, the head of PTS X General Administration Bureau still needs to optimize human resources within the organization, including the frontliner staff. The management of PTS X should develop the quality of service not only within the General Administration Bureau, but also in other bureau and departements of PTS X.]]>
<![CDATA[CAREER DECISION MAKING SELF-EFFICACY (CDMSE) DENGAN CAREER INDECISION PADA MAHASISWA TINGKAT AKHIR ]]>
<![CDATA[Andhika Alexander Repi]]>;
<![CDATA[Angela Kurniawati]]>
<![CDATA[ EXPERIENTIA : Jurnal Psikologi Indonesia Vol 10, No 1 (2022) ]]>
Publisher : <![CDATA[Universitas Katolik Widya Mandala Surabaya ]]>
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DOI: 10.33508/exp.v10i1.3820
<![CDATA[Kehidupan mahasiswa akhir tidak hanya dikelilingi oleh banyaknya beban tugas dan pengerjaan skripsi atau tugas akhir saja, namun juga dihadapkan pada pilihan untuk memilih masa depan. Jika mahasiswa akhir tersebut, tidak dapat menentukan bidang karir yang akan ditekuni di masa depan maka akan timbul perasaan bimbang dan ragu pada pilihan karirnya. Hal ini disebut dengan career indecision. Terdapat beberapa faktor yang mempengaruhi kebimbangan karir pada mahasiswa akhir, salah satunya adalah efikasi diri pada bidang karir yang disebut juga Career Decision Making Self-Efficacy (CDMSE). Dengan metode penelitian kuantitatif, peneliti menyebarkan kuisioner melalui google form dan didapatkan total 79 responden mahasiswa akhir yang tersebar di beberapa fakultas UKWMS. Tujuan penelitian ini adalah untuk mengetahui ada atau tidak hubungan antara Career Indecision dan juga Career Decision Making Self-Efficacy (CDMSE). Berdasarkan hasil penelitian, nilai sig sebesar 0,000 (p < 0,05) yang berarti ada hubungan yang negatif antara Career Decision Making Self-Efficacy dengan Career Indecision pada mahasiswa akhir Universitas Katolik Widya Mandala Surabaya. Artinya, semakin tinggi tingkat kebimbangan mahasiswa mengenai karirnya, maka semakin rendah keyakinan pada kemampuannya di bidang karir yang akan ditekuni. Begitu pula sebaliknya, semakin rendah tingkat kebimbangan mahasiswa akan karirnya, maka mahasiswa semakin yakin dengan kemampuannya di bidang karir yang ditekuni. Hasil ini didukung dengan sumbangan efektif yang diberikan Career Decision Making Self-Efficacy (CDMSE) terhadap Career Indecision (CI) sebesar 66,6%, yang artinya CDMSE memiliki peran yang kuat untuk menentukan bimbang tidaknya mahasiswa tingkat akhir di Universitas Katolik Widya Mandala Surabaya.]]>
<![CDATA[Gambaran Fear of Success pada Wanita Single Pemilik Online Shop di Kalimantan Tengah ]]>
<![CDATA[Frisca Natasya Tannia]]>;
<![CDATA[Andhika Alexander Repi]]>
<![CDATA[ Observasi : Jurnal Publikasi Ilmu Psikologi Vol. 2 No. 4 (2024): November : Observasi: Jurnal Publikasi Ilmu Psikologi ]]>
Publisher : <![CDATA[Asosiasi Riset Ilmu Kesehatan Indonesia ]]>
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DOI: 10.61132/observasi.v2i4.504
<![CDATA[It is widespread in society to see the division of labor between women and men based on gender. The daughter helps her mother, and the son helps her father, showing that a woman is more productive in housework. Gender inequality is generated by discriminatory behavior against women caused by this injustice in the division of roles. However, this is different for single women. Until now, they still have problems carrying out responsibilities that must be done, such as running work and taking care of their families. Based on these events, single women experience feelings of fear, known as fear of success. Because of the fear of the negative consequences that may occur if successful, fear becomes a mental barrier to achievement. Every woman must have dreams to achieve, but inadequate circumstances and societal demands make her afraid to succeed. This study uses qualitative methods and is a type of phenomenological research. Theme-driven analysis is used in theory. The information in this study is collected from three single women selected through purposive and snowball sampling. The results of this study show that single women who have experienced fear of success experience the following: fear of themselves, pessimism, doubt about living both roles, pessimism, and difficulty starting new things due to environmental factors.]]>
<![CDATA[Pengaruh Komunikasi Positif dan Job Performance pada Organisasi Kemahasiswaan ]]>
<![CDATA[Andhika Alexander Repi]]>;
<![CDATA[Yeremia Steven]]>
<![CDATA[ KOMUNIKATIF : Jurnal Ilmiah Komunikasi Vol. 8 No. 2 (2019) ]]>
Publisher : <![CDATA[Fakultas Ilmu Komunikasi UKWMS ]]>
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DOI: 10.33508/jk.v8i2.2188
<![CDATA[Semua bentuk organisasi termasuk organisasi mahasiswa harus menunjukkan kinerja yang optimal. Namun, komunikasi menjadi masalah yang dapat menghambat pencapaiannya. Komunikasi perlu dibangun tidak hanya sebagai media formal untuk menyampaikan pesan, tetapi harus diperhatikan juga makna dan proses penyampainnya Hal itu disebut sebagai komunikasi positif. Penelitian ini bertujuan untuk mengetahui pengaruh komunikasi positif terhadap job performance pada organisasi mahasiswa di Surabaya. Metode kuantitatif digunakan dalam penelitian ini. Pengambilan sampel menggunakan metode purposive sampling dengan karakteristik mahasiswa aktif dan pengurus organisasi kemahasiswaan Universitas X masa jabatan 2017/2018. Metode pengumpulan data menggunakan kusioner Komunikasi Positif dan kusioner Job Performance. Metode analisis data menggunakan analisis regresi. Hasil dari penelitian ini menunjukkan kinerja pekerjaan dan komunikasi positif berada dalam kategori sedang ke rendah. Hasil penelitian juga menunjukkan pengaruh positif yang signifikan antara komunikasi positif pada job performance di organisasi kemahasiswaan. Pengaruh komunikasi positif membawa efek pada job performance, meski masih ada faktor lain yang dapat memengaruhinya. Pengurus organisasi mahasiswa perlu melakukan sejumlah pengembangan keberlanjutan, terutama dalam meningkatkan kemampuan komunikasi positif dalam organisasi. Universitas melalui dosen pendamping juga dapat memfasilitasi pengembangan komunikasi positif melalui program pengembangan seperti pelatihan komunikasi.]]>
<![CDATA[Safety Behavior of Workers in the New Normal Period ]]>
<![CDATA[Desak Nyoman Arista Retno Dewi]]>;
<![CDATA[Andhika Alexander Repi]]>
<![CDATA[ Psikostudia : Jurnal Psikologi Vol 11, No 2 (2022): Psikostudia : Jurnal Psikologi ]]>
Publisher : <![CDATA[Program Studi Psikologi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman ]]>
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DOI: 10.30872/psikostudia.v11i2.7626
<![CDATA[Safety behavior has an important role to support the physical and psychological health of individuals during a pandemic as well as in adapting to a new normal life order. This study aims to identify patterns of safety behavior displayed by the community, especially workers in the new normal. The variable in this study, namely safety behavior with descriptive quantitative research methods. The survey was used as a data collection method with 103 subjects as the research subjects working in normal times. The results showed that safety behavior was in the High and Very High categories where the subject was able to display safety behavior when interacting in public places, workplaces, and in the home environment. Subjects not only demonstrate compliance with safety regulations and procedures, but also participate in encouraging the creation of a safe work environment to avoid the spread of the corona virus when entering the new normal. Workers should maintain safety behavior in their daily life, and the results of this study provide information for industry or companies to determine follow-up plans and strategies for managing occupational safety and health in the new normal.Perilaku keselamatan memiliki peran penting untuk mendukung kesehatan fisik dan psikologis individu selama masa pandemik maupun dalam adaptasi tatanan hidup normal baru. Penelitian ini bertujuan untuk mengidentifikasi pola perilaku keselamatan yang ditampilkan oleh masyarakat, khususnya para pekerja di masa normal baru. Variabel dalam penelitian ini, yaitu perilaku keselamatan dengan metode penelitian kuantitaif deskriptif. Survey digunakan sebagai metode pengumpulan data dengan subjek penelitian para pekerja yang bekerja di masa normal baru berjumlah 103 subjek. Hasil penelitian menunjukkan bahwa perilaku keselamatan berada pada kategori Tinggi dan Sangat Tinggi dimana subjek mampu menampilkan perilaku keselamatan ketika berinteraksi di tempat umum, tempat kerja, dan di lingkungan rumah. Subjek tidak hanya menunjukkan kepatuhan terhadap peraturan dan prosedur keselamatan, tetapi juga berpartisipasi dalam mendorong terciptanya lingkungan kerja yang aman agar terhindar dari penyebaran virus corona ketika memasuki masa normal baru. Para pekerja sebaiknya tetap mempertahankan perilaku keselamatan dalam kehidupan sehari-hari, serta hasil penelitian ini menjadikan informasi bagi industri atau perusahaan untuk menentukan rencana tindak lanjut serta strategi pengelolaan keselamatan dan kesehatan kerja di masa normal baru.]]>
<![CDATA[Efektivitas Pelatihan Supervisor Skill terhadap Kepuasan pada Supervisor Karyawan Departemen Operasional Noormans Hotel Semarang ]]>
<![CDATA[Andhika Alexander Repi]]>
<![CDATA[ EXPERIENTIA : Jurnal Psikologi Indonesia Vol. 5 No. 1 (2017) ]]>
Publisher : <![CDATA[Universitas Katolik Widya Mandala Surabaya ]]>
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DOI: 10.33508/exp.v5i1.1549
<![CDATA[Peran supervisor di industri hotel sangat vital karena berkaitan dengan optimal atau tidaknya kinerja bawahan di tengah pola kerja yang dinamis. Bawahan yang puas dengan supervisor mampu melakukan kinerja secara optimal, melakukan resiliensi terhadap pekerjaannya, membentuk komitmen kerja, hingga terstimulasi memiliki work engagement yang diwujudkan dalam dedikasi kerja yang tinggi. Hubungan yang baik antara supervisor dengan bawahannya mampu meningkatkan kinerja, bahkan menciptakan work-life-balance. Penelitian ini bertujuan untuk mengetahui pengaruh pelatihan supervisor skill terhadap kepuasan bawahan kepada supervisor operasional di Noormans Hotel Semarang. Hipotesis dalam penelitian ini adalah ada pengaruh pelatihan supervisor skill terhadap peningkatan kepuasan bawahan kepada supervisor Noormans Hotel Semarang. Subjek pada penelitian ini adalah karyawan department operation yang berjumlah 31 orang. Kepuasan bawahan kepada supervisor operasional Noormans Hotel Semarang diukur dengan skala kepuasan bawahan terhadap supervisor. Metode penelitian yang digunakan, yaitu pendekatan quasi eksperimen, dengan teknik analisis data Wilcoxon Signed Ranks Test. Hasil analisis data diperoleh nilai z = -3.594 dengan p]]>
<![CDATA[Positive Youth Development Program, Stimulator to Increase Competences For Sexual Educator: A Documentation Study ]]>
<![CDATA[Andhika Alexander Repi]]>
<![CDATA[ EXPERIENTIA : Jurnal Psikologi Indonesia Vol. 5 No. 1 (2017) ]]>
Publisher : <![CDATA[Universitas Katolik Widya Mandala Surabaya ]]>
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DOI: 10.33508/exp.v5i1.1552
<![CDATA[Sexual harassment; teenager premarital sexual activities; and sexually transmitted infections (STIs) among teenager are remain alarmingly high for Indonesian youth. Actually, these three phenomena can be overcome by conduct sex education training. Researchers found that sex education training is still an effective way to prevent youth from those phenomenons and enhance the well being of them. The ideal sex educators are parents and teacher as a closest side to the youth. But, In Indonesia, sex educator still threat by many constraints such as belief of discussion about sex is taboo, lack of knowledge, and lack of confidence to conduct the training.This gap could overcome by developing program called Positive Youth Development Program. Design of this program consist of two topic, the sex education training for the youth, and training of trainer for the sex educator. This paper focused on how to preparing sex educators in case of conduct the Positive Youth Development Program. The discussion on this paper come out with two topics: (1) What is Positive Youth Development Program: concept and training topic and (2) how to be a good sex educator: how to design the program, and how to deliver the positive youth development program.]]>
<![CDATA[KEBAHAGIAAN DAN KOMITMEN ORGANISASI PADA ORGANISASI MAHASISWA ]]>
<![CDATA[Andhika Alexander Repi]]>
<![CDATA[ EXPERIENTIA : Jurnal Psikologi Indonesia Vol. 8 No. 1 (2020) ]]>
Publisher : <![CDATA[Universitas Katolik Widya Mandala Surabaya ]]>
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DOI: 10.33508/exp.v8i1.2401
<![CDATA[Komitmen organisasi merupakan hubungan, keyakinan, dan penerimaan individu terhadap nilai-nilai dalam organisasi yang diikutinya. Sedangkan kebahagiaan merupakan emosi positif yang mempengaruhi kualitas hidup seseorang dan dapat mempengaruhi peningkatan baik kinerja fisik dan psikologi seseorang. Penelitian ini bertujuan untuk mengetahui hubungan antara kebahagiaan dengan komitmen organisasi pada anggota ormawa. Penelitian ini dilakukan pada ormawa Fakultas Psikologi Universitas katolik Widya Mandala Surabaya, dengan partisipan (N=35) anggota ormawa Fakultas Psikologi tahun 2017/2018. Pengambilan data dilakukan dengan teknik total population sampling. Pengumpulan data dilakukan dengan menggunakan Skala Kebahagiaan dengan 6 dimensi, dan Skala Komitmen Organisasi dengan 3 dimensi dan dianalisis dengan menggunakan teknik statistika non-parametrik Kendall Tau B. Hasil pengolahan data mendapatkan sig sebesar 0,341 (p>0,05) yang berarti tidak ada hubungan antara kebahagiaan dengan komitmen organisasi pada Ormawa Fakultas Psikologi Universitas Katolik Widya Mandala Surabaya. Secara deskriptif tingkat kebahagiaan anggota ormawa tergolong sedang hingga sangat tinggi dan sebagian besar anggota ormawa memiliki tingkat kebahagiaan yang sedang yaitu sebesar 60% dan sebagian besar anggota ormawa memiliki tingkat komitmen organisasi yang sedang yaitu sebesar 45,7%.]]>
<![CDATA[KUALITAS LAYANAN PADA FRONTLINER DI PERGURUAN TINGGI SWASTA SURABAYA ]]>
<![CDATA[Selviana Novela Suryadiningsih]]>;
<![CDATA[Andhika Alexander Repi]]>
<![CDATA[ EXPERIENTIA : Jurnal Psikologi Indonesia Vol. 7 No. 2 (2019) ]]>
Publisher : <![CDATA[Universitas Katolik Widya Mandala Surabaya ]]>
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DOI: 10.33508/exp.v7i2.2730
<![CDATA[Optimal service quality is related to customer satisfaction which can have an impact on organization's existence. All industrial sectors such as educational institutions, including PTS X, need to optimize their service quality. Results of preliminary research showed that students as the frontliner users of PTS X General Administration Bureau evaluated the bureau as having less-than-optimal quality of service. This study aimed to examine and describe the quality of service of the PTS X General Administration Bureau. Participants were PTS X students who were recruited using incidental sampling technique. The scale of service quality, comprising different aspects such as tangible appearance, reliability, responsiveness, assurance, and empathy, was used as a method of data collection, meanwhile descriptive analysis was used as data analysis technique. Result showed that the quality of service of PTS X General Administration Bureau was perceived at a high level, meaning that students as the service users provided a good evaluation to the service. This was different from the result of preliminary study. Different findings may be due to the implementation of new information technology system as well as self-improvement efforts made continuously by PTS X. Despite this, the head of PTS X General Administration Bureau still needs to optimize human resources within the organization, including the frontliner staff. The management of PTS X should develop the quality of service not only within the General Administration Bureau, but also in other bureau and departements of PTS X.]]>
<![CDATA[GAMBARAN WORK-LIFE BALANCE PADA MOMPRENEUR ]]>
<![CDATA[Brigitta Prasartika]]>;
<![CDATA[Andhika Alexander Repi]]>
<![CDATA[ EXPERIENTIA : Jurnal Psikologi Indonesia Vol. 9 No. 2 (2021) ]]>
Publisher : <![CDATA[Universitas Katolik Widya Mandala Surabaya ]]>
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DOI: 10.33508/exp.v9i2.2910
<![CDATA[Nowadays married women who do not work nine-to-five and choose to become housewives can be productive by generating high-achieving and income-generating works, one of which is by opening a business at home. Housewives who open businesses at home are commonly referred to as mompreneurs. However, being a mompreneur is not easy. A mompreneur needs to strive for a balance between her work life and also her personal life to maintain the sustainability of her business and her family. This study aims to observe how the work-life balance of the mompreneur is depicted, where work-life balance is an individual effort to balance work life and personal life. This research was conducted using qualitative phenomenological methods that applied the theory-led thematic analysis technique. The informants of this study are mompreneurs, who have been managing a business in the house which is operated online or offline with the business age is <2 years, and have or are currently nurturing a child <18 years old. Informants were selected using purposive and snowball techniques. The results of this study illustrate that the two informants show that there are three aspects of work-life balance, namely time balance, involvement balance, and satisfaction balance. Additionally, this study also found a new aspect of work-life balance, namely emotional balance, and the factors that affect the work-life balance of the two informants are the characteristics of the informant's trait or attitude, continuous learning, social support, and work overload.]]>
