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All Journal Jurnal ICT : Information Communication & Technology Indonesian Journal of Industrial Engineering & Management
Hamdani Aris Sudrajat
Politeknik META Industri Cikarang
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering

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Perancangan Aplikasi Terintegrasi Perangkat Internet of Things (IoT) untuk Pencetakan Label Otomatis Santo Wijaya; Hamdani Aris Sudrajat; Rizki Arya
Jurnal ICT : Information Communication & Technology Vol 20, No 2 (2021): JICT-IKMI, Desember 2021
Publisher : STMIK IKMI Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36054/jict-ikmi.v20i2.385

Abstract

Perusahaan manufaktur terutama komponen otomotif menghadapi tantangan yang sangat beragam, terutama perubahan permintaan pelanggan yang semakin spesifik terutama dalam hal penggunaan teknologi Industri 4.0 di dalam proses produksi. Tidak banyak penelitian yang membahas pendekatan metode holistik implementasi teknologi Industri 4.0 untuk peningkatan efektivitas dari Lean Manufaktur yang menjadi metode produksi yang umumnya digunakan produsen komponen otomotif. Hal yang menjadi penghambat adalah besarnya investasi dan keraguan manajemen. Akan tetapi, terdapat permintaan Pelanggan terhadap kemampuan melakukan pelacakan, garansi data, dan otomasi dalam pencetakan label produksi yang harus diimplementasikan untuk setiap hasil produksi part. Untuk itu, sebagai solusi dari permasalahan tersebut, penelitian ini membahas tentang perancangan aplikasi terintegrasi perangkat IoT untuk pencetakan label otomatis. Metode System Development Life Cycle (SDLC) digunakan untuk menjamin keberhasilan penelitian. Peneliti menggunakan aplikasi open-source .NET untuk interface perangkat IoT dengan printer label, dan penyimpanan ke dalam database. Perangkat IoT menghubungkan sensor torsi dengan aplikasi .NET untuk meneruskan sinyal sensor sebagai trigger print label. Untuk menjamin kehandalan sistem dan standar protokol, maka peneliti menggunakan perangkat IoT dengan protokol komunikasi MODBUS/TCP. Hasil perancangan aplikasi terintegrasi perangkat IoT untuk pencetakan label otomatis berhasil diimplementasikan di PTTCH setelah melalui tahap User Acceptance Test (UAT).
Analysis of Service Quality on Lestari Seserahan SME Customer Satisfaction with the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) Methods Fransisca Debora; Nadia Fasa; Hamdani Aris Sudrajat; Astrie Apriliani
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 4, No 1: February 2023
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v4i1.19198

Abstract

Lestari Seserahan is a business unit engaged in offering services, utilizing business digitalization to promote its business to achieve customer satisfaction. Customer satisfaction can, of course, be influenced by various factors such as the number of manufacturers offering in the same field, the price and quality offered, and the location of available business locations. Based on this, Small and Medium Enterprise (SME) business actors want to know the factors that can influence customer satisfaction so that there are no wrong steps in determining what strategy will be used to make improvements and maintain the level of customer satisfaction using the Customer Satisfaction Index (CSI) method and Importance Performance Analysis (IPA) method. The purpose of the CSI method is to determine customer satisfaction. In contrast, the IPA method aims to identify attributes based on their respective importance and is illustrated using a Cartesian diagram. The calculations using the CSI method yield results of 92.20% and are included in the "Very Satisfied" category, followed by the IPA method, which is described in the Cartesian diagram that no attributes are included in Quadrant I (Top Priority). In Quadrant II (Maintain Achievement), attributes 1, 2, 3, 9, 10, 11, 12, 13, 14, 15, 17, and 19. In Quadrant III (Low Priority), namely attributes 4, 5, 6, 7, 16, and 18. In Quadrant IV (Excessive), only one attribute is included in the plotting of this quadrant, namely attribute 8.
Co-Authors Arliyanto, P Yudi Dwi Astrie Apriliani Ervan Budi Santoso Fransisca Debora Fransisca Debora Joko Prasetiyo M. Farkhan Nadia Fasa Rizki Arya Santo Wijaya