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All Journal Martabe : Jurnal Pengabdian Kepada Masyarakat Indonesian Journal of Industrial Engineering & Management
Nadia Fasa
Universitas Singaperbangsa Karawang
Agriculture, Biological Sciences & Forestry Arts Humanities Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering Industrial & Manufacturing Engineering Social Sciences

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Analysis of Service Quality on Lestari Seserahan SME Customer Satisfaction with the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) Methods Fransisca Debora; Nadia Fasa; Hamdani Aris Sudrajat; Astrie Apriliani
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 4, No 1: February 2023
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v4i1.19198

Abstract

Lestari Seserahan is a business unit engaged in offering services, utilizing business digitalization to promote its business to achieve customer satisfaction. Customer satisfaction can, of course, be influenced by various factors such as the number of manufacturers offering in the same field, the price and quality offered, and the location of available business locations. Based on this, Small and Medium Enterprise (SME) business actors want to know the factors that can influence customer satisfaction so that there are no wrong steps in determining what strategy will be used to make improvements and maintain the level of customer satisfaction using the Customer Satisfaction Index (CSI) method and Importance Performance Analysis (IPA) method. The purpose of the CSI method is to determine customer satisfaction. In contrast, the IPA method aims to identify attributes based on their respective importance and is illustrated using a Cartesian diagram. The calculations using the CSI method yield results of 92.20% and are included in the "Very Satisfied" category, followed by the IPA method, which is described in the Cartesian diagram that no attributes are included in Quadrant I (Top Priority). In Quadrant II (Maintain Achievement), attributes 1, 2, 3, 9, 10, 11, 12, 13, 14, 15, 17, and 19. In Quadrant III (Low Priority), namely attributes 4, 5, 6, 7, 16, and 18. In Quadrant IV (Excessive), only one attribute is included in the plotting of this quadrant, namely attribute 8.
PELATIHAN PERHITUNGAN HARGA POKOK PRODUKSI PAVING BLOCK BERBAHAN LIMBAH PLASTIK NON EKONOMIS PADA BANK SAMPAH INDUK KABUPATEN KARAWANG Fransisca Debora; Eka Oktariyanto Nugroho; Fatma Nurkhaerani; Amalia Rizka Sugiarto; Rani Gayatri Kusumawardhani; Nadia Fasa
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 6, No 5 (2023): martabe : jurnal pengabdian kepada masyarakat
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v%vi%i.%p

Abstract

Pelaksanaan pengabdian masyarakat ini dilakukan bekerjasama dengan Bank Sampah Induk Kabupaten Karawang. Permasalahan sampah yang menumpuk dan tidak tertampung pada TPA Jalupang membuat perlunya dikembangkan inovasi pemanfaatan ulang sampah menjadi sesuatu yang lebih bermanfaat. Pihak dosen Fakultas Teknik, Universitas Singaperbangsa Karawang dan Institut Teknologi Bandung. Pemanfaatan tersebut dilakukan dengan mengolah sampah plastic non ekonomis untuk dimanfaatkan menjadi bahan campuran pembuatan paving block. Peningkatkan kompetensi dan pemberdayaan masyarakat ini telah mengolah minimal 100 gram sampah menjadi bahan campuran paving yang juga telah dilakukan penentuan harga pokok produksinya. Sosialisasi dan pelatihan yang diberikan dosen diberikan kepada BSI Karawang dalam menghitung biaya HPP Paving Block untuk setiap bentuk persegi, hexagonal, dan grassblock. Perhitungan bahan, peralatan, overhead dan profit ditentukan dalam menghitung HPP. Sehingga, melalui kegiatan sosialisasi dan pelatihan diberikan rekomendasi HPP Paving Block per satuan pada bentuk persegi sebesar Rp. 2.134,-. , bentuk hexagonal sebesar Rp. 6.870,- dan bentuk grassblock sebesar Rp. 29.284,-. Harga ini masih dapat bersaing dengan harga paving block pada umumnya dan juga didukung dengan keunggulan ramah lingkungan.
Co-Authors Amalia Rizka Sugiarto Astrie Apriliani Eka Oktariyanto Nugroho Fatma Nurkhaerani Fransisca Debora Hamdani Aris Sudrajat Rani Gayatri Kusumawardhani