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All Journal Journal of Information System, Applied, Management, Accounting and Research JURNAL ILMIAH INFOKOM
Imam Ma'ruf Nugroho
Sekolah Tinggi Teknologi Wastukancana
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering

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Journal : JURNAL ILMIAH INFOKOM

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REDESIGN APLIKASI SAMSAT MOBILE JAWA BARAT (SAMBARA) MENGGUNAKAN USER CENTERED DESIGN (UCD). Diki Alawi Nurfalah; Meriska Defriani; Imam Ma'ruf Nugroho
INFOKOM (Informatika & Komputer) Vol 11 No 2 (2023): JURNAL INFOKOM DESEMBER 2023
Publisher : POLITEKNIK PIKSI GANESHA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56689/infokom.v11i2.1056

Abstract

easier for people to carry out their obligations as citizens, namely paying vehicle taxes, not only that, in the application there is information about the Mobile Samsat schedule, ownership protection, and other menus related to vehicles. In the use of user experience (UX) applications and the appearance of the interface (UI) is one of the factors that affect the success or failure of the e-government system itself, questionnaires are distributed using the System usbaility Scale (SUS) and Usbaility testing methods to determine the level of usability of the application and the problems experienced by users. There are problems experienced by users when using the SAMBARA application including not appearing samling schedule, not getting a payment code to continue payment, and there is an icon that is too small on the samling info menu. This study aims to help SAMBARA application users to be more comfortable when used, In this study using the User Centered Design (UCD) method which is used as a redesign of the user interface and user experience, and System Usability Scale (SUS) as an initial usability test. This research resulted in a new SAMBARA application display and obtained an average result of SUS 74.83 and classified as grade scale B and acceptable to users.
PERANCANGAN USER INTERFACE DAN USER EXPERIENCE APLIKASI HUMAN CAPITAL BERBASIS WEB PADA PERUSAHAAN GAS XYZ MENGGUNAKAN METODE DESIGN THINKING Dimas Aji Fuady Rokhman; Imam Ma'ruf Nugroho; Yusuf Muhyidin
INFOKOM (Informatika & Komputer) Vol 11 No 2 (2023): JURNAL INFOKOM DESEMBER 2023
Publisher : POLITEKNIK PIKSI GANESHA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56689/infokom.v11i2.1061

Abstract

The Human Capital Department at XYZ Karawang Gas Company manages human/employee resources as assets that the company can invest in for a long period of time to support the progress of the company and the development of the employees themselves. As in general human capital functions, the human capital of XYZ gas company also manages all employees' interests in the company. In the method development stage, after conducting interviews with 8 employees from various departments, several notes were obtained regarding the difficulties and convenience of employees in carrying out interests related to human capital. As a further development, a research method was carried out using the Design Thinking approach to create a human capital application interface. The results of the design in the form of a prototype were demonstrated to 20 employees of the XYZ gas company as respondents. After the prototype demo, 20 respondents gave scores to 28 statements based on 10 Heuristic Evaluation principles using online form questionnaire media. Based on the processing and analysis of the results of the Heuristic Evaluation, out of 28 statements as many as 24 statement items obtaining a percentage value above 65% are classified as good and very good, or the research results in the form of human capital application design have been successfully accepted by employees. While the 4 items that are classified as good enough and not good can be recommendations for design evaluation. Keywords: UI/UX, Human Capital, Design Thinking, Heuristic Evaluation
Co-Authors Diki Alawi Nurfalah Dimas Aji Fuady Rokhman Meriska Defriani Muhyidin, Yusuf Nurfitria Khoirunnisa