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All Journal Jurnal Bisnis Terapan Sanskara Ekonomi dan Kewirausahaan Jurnal Ilmiah Dan Karya Mahasiswa
Agatha Christhy Wahyono
Politeknik Ubaya
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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ANALISIS COMPETITIVE ADVANTAGE MELALUI PENDEKATAN RELATIONAL CAPITAL DAN SUPPLY CHAIN INTEGRATION Agatha Christhy Wahyono; Kusdi Raharjo
Jurnal Bisnis Terapan Vol. 5 No. 2 (2021): Jurnal Bisnis Terapan
Publisher : Politeknik Ubaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jbt.v5i2.4714

Abstract

This research aims to examine the effect of relational capital to competitive advantage through supply chain integration. Research method in this study was explanatory research with a quantitative approach. This Research method used explanatory research with a quantitative approach. The object of this research was in four districts of East Java at Nganjuk, Kediri, Malang and Probolinggo which are centers of onion production that have the similar environmental conditions. The sampling method in this study used multistage proportional random sampling. There were 200 respondents as a sample of this research. Data analysis usedpath analysis method by software SPSS 23. The results showed that the relational capital has a positive but not significant effect on the supply chain integration and relational capital has a positive and significant effect on the competitive advantage
Analisis Literasi Informasi & Komunikasi Karyawan Perusahaan Studi pada PT. PLN Nusantara Power Gersik Charissa Oktavina Sakti; Agatha Christhy Wahyono
Sanskara Ekonomi dan Kewirausahaan Vol. 4 No. 02 (2026): Sanskara Ekonomi dan Kewirausahaan (SEK)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/sek.v4i02.753

Abstract

Sebagai makhluk sosial, manusia perlu melakukan interaksi dengan orang lain. Berkomunikasi menjadi cara yang paling mudah untuk berinteraksi dengan orang lain. Salah satu tujuan komunikasi adalah untuk menyampaikan atau bertukar informasi.baik dalam kehidupan sehari-hari maupun organisasi. Dalam berkomunikasi ini diharapkan terciptanya kesepahaman informasi yang disampaikan antara komunikator dan komunikan. Namun pada kenyataannya masih banyak kesalah pahaman yang terjadi pada proses komunikasi ini. Dalam penelitian ini digunakan metode penelitian kualitatif deskriptif yaitu sebuah proses penelitian yang mana bertujuan untuk mengetahui secara mendalam mengenai fenomena-fenomena manusia atau sosial dengan memberikan gambaran secara keseluruhan dan kompleks yang dapat diungkapkan dengan kata-kata. Hasil penelitian ini ditemukan beberapa faktor yang mempengaruhi tingkat literasi antara lain karena penyampaian informasi yang kurang jelas, sumber informasi yang tidak valid, dan juga pemilihan bahasa, kata maupun tanda baca yang kurang tepat. Beberapa permasalahan di atas dapat diantisipasi dengan strategi untuk meningkatkan pemahaman informasi yaitu dengan memilih media komunikasi yang tepat, memaksimalkan peran komunikator dalam menyampaikan informasi, memilih sasaran yang tepat dan juga mengimplementasikan model empowering 8. Beberapa strategi tersebut diharapkan bisa menciptakan kesepahaman informasi yang disampaikan antara komunikator dan komunikan.
Analisis Dampak Hambatan Komunikasi Lintas Divisi terhadap Teamwork dan Kinerja Operasional Renata Cinta Hani; Agatha Christy Wahyono
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 4 No. 4 (2026): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v4i4.4769

Abstract

This study analyzes the impact of cross-divisional communication barriers on teamwork effectiveness and operational performance at PT Gapura Angkasa, an Indonesian ground handling company. Motivated by recurring inefficiencies such as task overlap, unclear instructions, and service delays, the research aims to identify dominant communication barriers and explain their effects on team dynamics and business outcomes. Using a qualitative descriptive approach, data were collected through field observations and in-depth interviews with operational and administrative staff. The findings reveal that organizational, semantic, and psychological barriers significantly hinder coordination, leading to miscommunication, duplicated work, and reduced response accuracy. These conditions directly impair operational efficiency and the quality of aviation services provided to airline partners. Additionally, weak feedback mechanisms and inadequate monitoring worsen the cycle of errors and rework. The study concludes that open and effective cross-divisional communication is a strategic necessity for operational success in ground handling services. Practically, these findings imply that management must urgently reform communication systems to maintain service reliability and competitiveness. Consequently, it is recommended that management implement a mandatory re-confirmation system for work instructions, cultivate a two-way communication culture, and strengthen monitoring of task follow-ups to reduce barriers and enhance both teamwork and productivity.
Analisis Komunikasi Tim Sales terhadap Responsivitas Pelanggan PT Telkomsel Indonesia pada Siswa SMA/SMK di Surabaya Nadia Eka Purnama Sari; Agatha Christy Wahyono
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 4 No. 4 (2026): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v4i4.4773

Abstract

The rapid development of digital technology has increased customer expectations for fast and responsive services, particularly in the telecommunications industry. This condition requires PT Telkomsel Indonesia to implement effective communication strategies to enhance customer satisfaction through the responsiveness  dimension. This study aims to analyze the communication of PT Telkomsel Indonesia's sales team in improving service responsiveness  among senior high school and vocational high school students in Surabaya. A descriptive qualitative approach was employed using purposive sampling. Primary data were collected through structured interviews with two informants, while supporting data were obtained from questionnaires distributed to 21 students, complemented by observation and literature review. The findings indicate that the sales team's professional appearance and friendly attitude created positive first impressions. However, several challenges were identified, including inadequate product knowledge, slow responses to customer inquiries, and communication that was often lengthy and unclear. These findings were supported by questionnaire results, which showed that the product knowledge and responsiveness  indicators received lower scores than the other service quality indicators. These shortcomings negatively affected customer satisfaction and influenced purchasing decisions regarding Telkomsel products. Therefore, PT Telkomsel Indonesia should strengthen the competencies of its sales team through communication training, enhanced product knowledge, and improved response speed and accuracy to provide services that better meet the expectations and characteristics of adolescent customers.
Co-Authors Charissa Oktavina Sakti Kusdi Raharjo Nadia Eka Purnama Sari Renata Cinta Hani