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All Journal IKRA-ITH Humaniora : Jurnal Sosial dan Humaniora Jurnal Logistik Indonesia
I Nyoman Purnaya
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Decision Sciences, Operations Research & Management Social Sciences

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Last Mile Delivery Collaboration Proposal to Achieve Delivery Cost Efficiency in E-Commerce Sutandi Sutandi; Yuli Evitha; I Nyoman Purnaya
Jurnal Logistik Indonesia Vol 5, No 2: Oktober 2021
Publisher : Institut Ilmu Sosial dan Manajemen Stiami

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/logistik.v5i2.1884

Abstract

The E-commerce market in Indonesia has grown significantly in the last couple of years and proved by the emerging of key players in the e-commerce field. This phenomenon affects the improvement of the logistic sector which is one of the backbones of E-Commerce. According to the data, logistic sectors contribute 24% to Indonesia’s gross domestic product (GDP) and 25% to logistic business income which is acquired from delivery services of E-Commerce goods (PwC, 2019). On the other hand, Indonesia is an archipelago country consisting of 17.500 islands with a width of 1.905-million kilometers square. With the geographical condition of Indonesia, it becomes a challenge for E-Commerce logistic industry practitioners. To overcome these problems, corporations should take actions such as system improvement and also collaboration to decrease distribution facility establishment cost, transportation facility establishment, cost-saving seen from distribution distances, total manpower, and lastly is improvement and maintenance system in each logistic corporation. To ensure success in collaboration, corporations should show commitment to the customers by giving the best and cheapest services in order to guarantee the success of the collaboration. Other things which can be done to achieve the success are by showing collaboration commitment to other E-Commerce logistic service providers by showing the willingness to share information and data about each other and lastly, the existence of collaborator whose or which responsible for connecting both parties, whether it is third party or information collaborating system.
Pengaruh Kualitas Pelayanan Dan Ketepatan Waktu Jasa Freight Forwarding Terhadap Kepuasan Pelanggan Pada PT Semoga Sukses Logistik Yogi Priambodo; Resista Vikaliana; I Nyoman Purnaya
IKRA-ITH HUMANIORA : Jurnal Sosial dan Humaniora Vol 6 No 1 (2022): IKRAITH-HUMANIORA Vol 6 No 1 Maret 2022
Publisher : Universitas Persada Indonesia YAI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (730.412 KB)

Abstract

This study aims to determine the effect of service quality and timeliness of freight forwardingservices on customer satisfaction. This study involved 30 respondents as research samplesselected based on nonprobability sampling technique, namely saturated sampling. Accordingto Sugiyono, saturated sampling is a sampling technique that is often used when all membersof the population are sampled; the total population is generally relatively small, i.e. less than30 respondents. This study used a correlational quantitative approach. The data analysismethod used included validity test, reliability test, classical assumption test, multiple linearanalysis test, hypothesis test (t-test and f-test), and coefficient of determination test with thehelp of SPSS version 26. The results showed that simultaneously service quality andtimeliness have a significant effect on customer satisfaction with a significance value of 0.36> 0.05 and an Fcount value of 3.781 > Ftable 2.92. Simultaneously price and timeliness alsohave a positive and significant effect on customer satisfaction with a value of 16%; theremaining 84% is influenced by other factors not described in this study. This means that H0is rejected and H3 is accepted
Co-Authors Resista Vikaliana Sutandi Sutandi Yogi Priambodo Yuli Evitha