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All Journal Indian Journal of Forensic Medicine & Toxicology MEDIA KESEHATAN GIGI : POLITEKNIK KESEHATAN MAKASSAR
Rini Sitanaya
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Dentistry Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Public Health Social Sciences Other

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Literature Review: Problems of Dental and Oral Health Primary School Children Harun Achmad; Riana Noor Armedina; Tatiana Timokhina; Vitaly V. Goncharov; Rini Sitanaya; Eriska Riyanti
Indian Journal of Forensic Medicine & Toxicology Vol. 15 No. 2 (2021): Indian Journal of Forensic Medicine & Toxicology
Publisher : Institute of Medico-legal Publications Pvt Ltd

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37506/ijfmt.v15i2.15019

Abstract

Elementary school children or the age group 6-12 years who are in mixed teeth, it is important in maintainingthe health of primary teeth which at this time has an important role in the development and maintenanceof permanent teeth later. The results of basic health research by the Indonesian Ministry of Health in 2018showed that 93% of children in Indonesia have oral health problems, which means only 7% do not havedental and oral health problems. Children this age really like sweet and sticky foods, and do not understandhow to maintain good oral health. This study aims to collect dental and oral health problems in elementaryschool children and how to deal with them. The design used is a literature review with criteria published from2007-2020. Based on the articles collected, there are several dental and oral health problems for elementaryschool children, both those affecting the hard tissues of the teeth and soft tissues or supporting teeth. Parentsand schools play an important role in educating children of this age to become accustomed to maintainingoral health.
Pengaruh Mutu Pelayanan Kesehatan Gigi dan Mulut Terhadap Minat Kunjungan Ulang Melalui Tingkat Kepuasan Pasien di Klinik Gigi IDC Dental Care Makassar Rini Sitanaya; Hans Lesmana; Surya Irayani Yunus; Sarwaningsi
Media Kesehatan Gigi : Politeknik Kesehatan Makassar Vol 25 No 1 (2026): Juni 2026
Publisher : Jurusan Keperawatan Gigi Poltekkes Kemenkes Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32382/mkg.v25i1.2324

Abstract

Oral health is a crucial aspect of supporting daily activities and general well-being. Rising public awareness regarding health has driven an increased demand for quality healthcare services. Dental clinics, as healthcare providers, are required to deliver high-quality services to meet patient expectations and foster the intention to return. This study aimed to empirically analyze how service quality dimensions—namely Reliability, Responsiveness, Assurance, Empathy, and Tangibles, based on the Service Quality (SERVQUAL) model—contribute to patients' intention to return. An analytical survey with a cross-sectional design was employed, involving 20 patients who met the criterion of having visited the clinic at least three times. The results indicated that overall service quality was rated as excellent by the majority of respondents (90%). Further statistical analysis confirmed that all five service quality dimensions significantly influenced patients' intention to return (p-value <0.05 for all dimensions), with empathy identified as the most dominant factor. There was a significant influence of oral healthcare quality on patients' intention to return, mediated by patient satisfaction levels at the IDC Dental Care Clinic in Makassar. All service quality dimensions (reliability, responsiveness, assurance, empathy, and tangibles) contributed positively to the intention to return, with empathy being the most dominant factor.
Co-Authors Eriska Riyanti Hans Lesmana Harun Achmad Riana Noor Armedina Sarwaningsi Surya Irayani Yunus Tatiana Timokhina Vitaly V. Goncharov