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All Journal Jurnal Ilmiah Ekonomi Islam EKSPANSI JPPM (Jurnal Pengabdian dan Pemberdayaan Masyarakat)
Joni Joni
Universitas Siliwangi
Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Environmental Science Public Health Social Sciences

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Journal : EKSPANSI

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ANALISIS KOMPARATIF SERVICE EXCELLENT ANTARA BPR ARTHA JAYA MANDIRI DENGAN BPRS AL-MADINAH DI TASIKMALAYA Joni Joni
Ekspansi: Jurnal Ekonomi, Keuangan, Perbankan, dan Akuntansi Vol 10 No 2 (2018)
Publisher : Jurusan Akuntansi Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/ekspansi.v10i2.1214

Abstract

This study aims to find out service excellent at BPR Artha Jaya Mandiri, service excellent at BPRS Al-Madinah, and the differences. The sample used is the number of customers of BPR Artha Jaya Mandiri 100 people, and 100 customers of BPRS Al-Madinah. The analysis technique uses the t test and 2 independent samples. The results of service excellent research at BPR Artha Jaya Mandiri amounted to 60.88, and service excellent at BPRS Al-Madinah was 60.06. Based on the results of testing the hypothesis it is proven that t count <t table at the 0.05 level of significance, and the results compare the mean between the average service excellent scores at BPR Artha Jaya Mandiri and BPRS Al-Madinah only difference of 0.82. So there is no significant difference between the excellent service of BPR Artha Jaya Mandiri and BPRS Almadinah. Keywords: Service Excellent, BPR, BPR Syariah.
Co-Authors Andik Setiyono Ari Farizal Rasyid Heni Sukmawati Mega Rachma Kurniaputri Putra, Rinaldi Rizal Trisna Wijaya Zacky M. Nopal