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All Journal Teika Electro Luceat Jurnal CoreIT CogITo Smart Journal Jurnal Komtika (Komputasi dan Informatika) MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer Jurnal Teknologi Dan Sistem Informasi Bisnis Informatics and Digital Expert (INDEX) J-Icon : Jurnal Komputer dan Informatika Riwayat: Educational Journal of History and Humanities Masyarakat: Jurnal Pengabdian Jurnal Komtika (Komputasi dan Informatika)
Sihotang, Jay Idoan
Universitas Advent Indonesia
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Pemanfaatan Model Kano Dalam Mengidentifikasi Kebutuhan Utama Pengguna pada Aplikasi RIOT:ID Sihotang, Jay Idoan
TeIKa Vol 14 No 2 (2024): TeIKa: Oktober 2024
Publisher : Fakultas Teknologi Informasi - Universitas Advent Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36342/teika.v14i2.3728

Abstract

User needs for applications considering rapid technological advancements present unique challenges. In this context, the KANO method is employed to provide an overview of the required features and to depict user perception of needs and satisfaction levels. The application designed for the RIOT Indonesia running community offers 10 attributes/features: Attractive UI, Easy to Use, Informative, Data Security, App Performance, Notification Feature, Attendance Feature, Gamification Feature, Strava Integration, and Calendar of Activities. The distributed questionnaire is expected to yield results that map out each feature. In conclusion, this study successfully captured respondents’ perceptions of feature requirements for the RIOT:ID application. Responses from participants helped categorize each feature, revealing that Data Security is a high-importance, One-dimensional feature, although it has a lower impact on satisfaction. Seven features, including Attractive UI, Ease of Use, and Strava Integration, fall under the Attractive category, indicating their significance and potential to enhance satisfaction. Conversely, Notification and Gamification features have minimal influence on user satisfaction.
Utilization Of Privilege Escalation Vulnerability In Manipulating Administrator Access Of PT XYZ Ritonga, Jody Jeremi Hadrian; Sihotang, Jay Idoan
Jurnal CoreIT: Jurnal Hasil Penelitian Ilmu Komputer dan Teknologi Informasi Vol 11, No 1 (2025): June 2025
Publisher : Fakultas Sains dan Teknologi, Universitas Islam Negeri Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/coreit.v11i1.32985

Abstract

PT.XYZ is a CRM solutions provider that helps businesses manage their interactions with customers. Through in-depth research, a security vulnerability was discovered on PT.XYZ's platform that could be exploited by unauthorized parties to escalate their access rights unlawfully. This research involved a comprehensive analysis of CRM system. The research method included application analysis, exploitation, impact evaluation, solution development, and reporting. The findings revealed a vulnerability in the user management mechanism, allowing a regular user to escalate their access rights to an administrator level. This could potentially lead to customer data misuse, operational disruptions, and financial losses for the company. The research process involved penetration testing, impact analysis, and the development of mitigation solutions. Thanks to these findings, PT.XYZ has implemented system improvements to address the security gap. This research demonstrates the importance of conducting regular security testing to ensure a company's information systems remain protected from cyber threats.
WORKSHOP PEMANFAATAN CANVA DAN ARTIFICIAL INTELLIGENCE DALAM MEMBANTU PEKERJAAN SEKRETARIS UNI INDONESIA KAWASAN BARAT Sihotang, Jay Idoan; Maulany, Raymond; Pakpahan, Andrew Fernando
Masyarakat: Jurnal Pengabdian Vol. 2 No. 2 (2025)
Publisher : Yayasan Pendidikan Dan Pengembangan Harapan Ananda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58740/m-jp.v2i2.456

Abstract

Perkembangan teknologi yang pesat mempengaruhi banyak sektor. Kegiatan pengabdian masyarakat ini bertujuan meningkatkan kompetensi sekretaris Uni Indonesia Kawasan barat (UIKB) dalam memanfaatkan Canva dan Kecerdasan Buatan (AI) untuk pekerjaan administrasi. Workshop ini dirancang dengan pendekatan metode edukatif-partisipatif, mencakup pengenalan fitur Canva dan aplikasi AI yang relevan, demonstrasi, serta praktik langsung. Pelaksanaan dari pengabdian masyarakat di Universitas Advent Indonesia pada Juli 2024 dan November 2024. Hasil kegiatan menunjukkan peningkatan signifikan dalam pengetahuan dan keterampilan peserta terkait desain visual dan otomatisasi tugas administratif, seperti pembuatan dokumen profesional, ringkasan teks, dan notulen rapat. Pemanfaatan kedua teknologi ini terbukti mampu meningkatkan efisiensi dan produktivitas kerja, serta kualitas output administratif. Kegiatan ini berhasil mendorong adopsi teknologi di lingkungan kerja UIKB, memperkuat peran strategis sekretaris dalam mendukung transformasi digital institusi.
Analysis of Service Quality and Customer Trust in Using J&T Goods Delivery Services Using the Servqual Method in the Parongpong and Lembang Areas Sianturi, Arli Hope; Sihotang, Jay Idoan
Riwayat: Educational Journal of History and Humanities Vol 8, No 2 (2025): April, Culture and Identity
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v8i2.44706

Abstract

Goods delivery services are currently developing very rapidly in Indonesia, one of which is JT. Behind the development of this delivery service, one must also pay attention to the quality of service, which increases customer confidence in using the service. The purpose of this research is to evaluate JNT services for customers, one of the leading delivery service companies in Indonesia. Servqual is the method chosen because this method uses a User Based-Approach which can measure service quality quantitatively in the form of a questionnaire and has service quality dimensions such as reliability, tangibles, responsiveness, assurance, and empathy. Data collection was carried out by directly observing those using JT services, then sampling questionnaires using the Slovin formula and a tolerance of 0.10% with a value of 100 respondents. It is known that the results of research from questionnaire data calculated using the Customer Statisfaction Index formula for JNT's service level reached a percentage of 79.75%. The final results of this presentation can help JNT to always pay attention to and improve more efficient services
Analisis Kepuasan Pengguna Terhadap User Interface Aplikasi E-Commerce Shopee Menggunakan Metode EUCS di Jakarta Barat Yang, Marvel Zefanya; Sihotang, Jay Idoan
Informatics and Digital Expert (INDEX) Vol. 4 No. 2 (2022): INDEX, November 2022
Publisher : LPPM Universitas Perjuangan Tasikmalaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36423/index.v4i2.1110

Abstract

Perkembangan era digital pada zaman ini sangat cepat dan tidak dapat diprediksi. Era digital semakin hari melahirkan teknologi-teknologi baru yang berfungsi untuk membantu dan mempermudah kehidupan manusia. Seiring berjalannya waktu lahirlah sebuah aplikasi belanja online yaitu Shopee. Shopee adalah aplikasi jual beli online yang proses jual beli hingga transaksinya dilakukan secara online. Shopee sebagai marketplace yang besar saat ini tentu memiliki tantangan yang besar, di mana banyak sekali marketplace lain yang ikut bersaing dalam era digital saat ini, terutama di bidang e-commerce. Kepuasan pengguna merupakan faktor penting yang mempengaruhi keberhasilan dalam melakukan penerapan sebuah aplikasi. Penelitian pada kali ini berfokus di bagian kepuasan pengguna terhadap user interface dari aplikasi Shopee. Penelitian ini dilakukan berdasarkan metode End-User Computing Satisfaction (EUCS). Populasi dalam penelitian ini adalah masyarakat yang berdomisili di Jakarta Barat. Dari populasi tersebut terpilih sebanyak 125 responden untuk menjadi sampel dalam penelitian ini. Data dalam penelitian ini diperoleh dari kuesioner yang dibagikan kepada pengguna aplikasi Shopee di Jakarta Barat yang kemudian diolah secara statistik menggunakan rentang kategori dan persentase melalui Skala Likert. Hasil yang didapatkan dari penelitian ini adalah dalam kategori Puas dengan hasil nilai rata-rata 3.92 (Puas), dengan menggunakan tabel Tingkat Kepuasan Skala Likert. Kemudian, untuk hasil masing-masing dimensi adalah Content 3.99 (Puas), Accuracy 3.85 (Puas), Format 3.70 (Puas), Timeliness 4.07 (Puas), dan Ease of Use 4.03 (Puas).
Analysis of WIUM Online Education Management System User Satisfaction Using PIECES Framework Bangun, Winda Ebina Br; Sihotang, Jay Idoan
Jurnal Komtika (Komputasi dan Informatika) Vol 7 No 1 (2023)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/komtika.v7i1.9036

Abstract

WIOEM is a web and android application designed to quickly share information with users and help solve problems at the Salemba Adventist College. This information system is used by users for various purposes that are able to support the performance of teachers and parents in improving services to students. The various functions in this information system will affect user satisfaction or dissatisfaction with the system. So that there is a need for improvement and development of the system in the future. WIOEM information system analysis was carried out to determine the advantages and disadvantages that exist in the system based on the PIECES method. The purpose of this research is to get an overall picture of system performance, information, level of economic value, security, efficiency, and system services. From each aspect that is analyzed will be used as a recommendation for improvement of the WIOEM information system. The method used in this research is descriptive quantitative. The data collection technique uses a questionnaire distributed through the Google Forms platform. The results of this study indicate that the WIOEM system is in the good category, with an average total satisfaction level of 4.18. With each Performance indicator achieving a value of (4.31), Information (4.23), Economic (4.04), Control (4.11), Efficiency (4.25) and Service achieving a value of (4.17).
Analisa Pengukuran Tingkat Kepuasan Pengguna Aplikasi Daytrans Dengan Kerangka Kerja Pieces Framework Purba, Antonius; Sihotang, Jay Idoan
Jurnal Komtika (Komputasi dan Informatika) Vol 7 No 2 (2023)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/komtika.v7i2.10432

Abstract

Daytrans is a company that is developing and operates in the field of land transportation services and sending goods between provinces. Based on the results of the author's observations, it was found that no analysis of Daytrans Bandung consumer satisfaction, especially Dipatiukur, had ever been carried out. The main objective of this research is to analyze and measure the level of satisfaction with system service quality. The PIECES method was used to analyze the data in this research. And the Slovin formula was used to determine the sample size of 100 respondents. This number is obtained from measuring the tolerable error limit of 10%. The final results of the questionnaire calculation using the Likert scale and variables in the PIECES Framework produced an average score of 4.47. So that in general service users feel satisfied with the Daytrans Application system services.
Co-Authors Abraham Butar-butar Andrew Fernando Pakpahan Bangun, Winda Ebina Br Danielle Eudora Crystle Rampen Elmor Benedict Wagiu Erienika Meiling Lompoliu Gabriel Putra Advent Yakop Sihombing Ivan Royanto Hutabarat Jacko Pastorius Jessica Sabbathiny Buyung Jimmy H Moedjahedy Joe Yuan Mambu Jonathan, Bern Martin, Stanley Mendrofa, Seprianto Michelle Cantika Pontoan Oktiviana Perangin-angin Purba, Antonius Radja Boy Rawlson Yoshua Limbong Raymond Maulany Rianti Ruth Florenza Tambunan Ritonga, Jody Jeremi Hadrian Shaan, Peter Sianturi, Arli Hope Valerian Leony Bianto Winda Ebina Br Bangun Wiranto Horsen Silitonga Yang, Marvel Zefanya