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Analysis of OVO Merchant Satisfaction Levels at 5 Shopping Centers in Bandung City Based on the Kano Model Stefhanie Ancela Lahallo; Elmor Benedict Wagiu
SISFOTENIKA Vol 11, No 1 (2021): SISFOTENIKA
Publisher : STMIK PONTIANAK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30700/jst.v11i1.1059

Abstract

In Industry 4.0, technological advances affect how to transact. Technological advances have created digital payment instrument that aim to make it easier for consumers to make payments. Many digital payments have been used by public. One of them is E-Wallet. An E-Wallet is a digital payment instrument; users must be connected to a server and connected to an Internet location. This study aims to analyze the indicators that affect level of merchant satisfaction, determine the service standards according to merchant desires, and determine OVO service quality improvement strategy using the kano model. This model aims to analyze indicators that affect the level of merchant satisfaction, based on how well the service level is able to satisfy merchant needs. This research begins with preliminary survey to determine the number of OVO merchants in 5 shopping centers in Bandung. Then data collection is done by distributing primary data (questionnaires) to OVO merchants at 5 shopping centers in Bandung.The results of the study show services that fall into the category of Performance Needs (O), Basic Needs (M), and Excitement Needs (A) affect the level of satisfaction. Services that fall into the Performance Needs (O) category are standart services in accordance with the wishes of OVO merchants. The improvement strategy that OVO needs to do to improve service quality is by increasing the indicators that are the basic needs of users. 
Perancangan Sistem Informasi Pendjadwalan Kegiatan Perkuliahan Berbasis Web di Universitas Advent Indonesia Elmor Benedict Wagiu
TeIKa Vol 1 No 2 (2008): TeIka Desember 2008
Publisher : Fakultas Teknologi Informasi - Universitas Advent Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36342/teika.v1i2.107

Abstract

Penjadwalan kegiatan perkuliahan adalah suatu proses yang sangat berpengaruh di suatu universitas. Dalam aktivitas perkuliahan di Universitas Advent Indonesia. Sering ditemukan berbagai kendalan yang dihadapai dalam penyususnan jadwal mata kuliah, antara lain jadwal yang sering tabrakan dan masih manualnya cara yang digunakan Pada kesempatan kali ini penulis melakukan penelitian mengenai sistem yang digunakan dan menganalisa permasalahan-permasalahan yang terjadi. Dan ternyata dibutuhkan suatu sistem informasi untuk membantu kelancaran proses penjadwalan kegiatan perkuliahan di Universitas Advent Indonesia. Dalam perancangan sistem ini penulis menggunakan HTM, PHP dan Javascript serta MySQL Database
Perancangan Video Education Profile Universitas Advent Indonesia Jhon Edward Sianipar; Elmor Wagiu
TeIKa Vol 3 No 2 (2010): TeIka Desember 2010
Publisher : Fakultas Teknologi Informasi - Universitas Advent Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36342/teika.v3i2.108

Abstract

Abstrak Perkembangan teknologi informasi dan komunikasi saat ini demikian pesat dan membuat akses informasi menjadi tidak terbatas. Pada saat berhubungan dengan dunia maya, kita dapat memperoleh banyak sekali informasi-informasi yang kita butuhkan. Internet sudah menjadi media untuk menempatkan dan mendapatkan informasi yang tidakterbatas.. Peranan Internet sebagai media pertukaran dan sumber informasi memungkinkan sebuah organisasi baik itu perusahaan, lembaga pendidikan, organisasi pemerintah dan lain sebagainya memanfaatkannya sebagai media publikasi. Sebagai sebuah lembaga pendidikan, Universitas Advent Indonesia dapat memanfaatkan kemajuan teknologi informasidan komunikasi yang ada untuk mempromosikan dirinya. Dalam penelitian ini, penulis merancang sebuah video profile yang dibuat khusus untuk lembaga pendidikan Universitas Advent Indonesia. Video profile tersebut akan digunakan sebagai media publikasi menggantikan cara-cara dan perangkat publikasi lama yang digunakan selama ini.   Abstract The development of information and communication technologies now so rapidly and make access to information to be unlimited. While connecting to the virtual world, we can obtain a lot of the information we need. The Internet has become the media to locate and obtain unlimited information. The role of the Internet as a medium of exchange and a source of information enables an organization like companies, educational institutions, government organizations and others use it as a medium of publication. As an educational institution, Adventist University of Indonesia could take advantage of advances in information technology and communication that exists to promote itself. In ttris study, the authors designed a video profile created specifically for educational institutions Adventist University of Indonesia. Video profile will be used as a media publication replaces the ways and the oldpu blication is used for this.
Aplikasi Peringatan Dini Ketinggian Air Pada Bak Penampungan Air Di Universitas Advent Indonesia Menggunakan Mikrokontroller AVR Mega 32 Antonius Maryo Manurung; Yusran Tarihoran; Elmor Wagiu
TeIKa Vol 6 No 1 (2016): TeIKa : Desember 2016
Publisher : Fakultas Teknologi Informasi - Universitas Advent Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36342/teika.v6i1.268

Abstract

Departement Maintenance adalah salah satu department yang ada di Universitas Advent Indonesia yang khusus bergerak di bidang perbaikan dan perawatan fasilitas kampus. Salah satunya bergerak dalam bidang pengolahan air yang digunakan dalam kehidupan sehari-hari. Skripsi akan diimplementasikan di bak pusat penampungan air di Universitas Advent Indonesia, laporan penelitian itu sendiri mengenai alat peringatan ketinggian air berbasis Mikrokontroller AVR mega 32.Alat ini berguna untuk membantu kinerja petugas air yang selalu standby di bak air. Timbulnya ide ini karena banyak masalah yang terjadi di department air maka akan digunakan alat peringatan ketinggian air di bak penampungan. Adapun alat ini berfungsi untuk memudahkan dalam pengawasan terhadap ketinggian air dengan menggunakan sensor ultrasonic, mikrokontroller avr mega 32 dan modem gsm yang nantinya akan secara otomatis mengirimkan informasi kondisi ketinggian air yang telah berkurang, sehingga penjaga air dapat melakukan perbaikan secara cepat dan menghasilkan kinerja yang lebih efektif dan efisien.Kata-kata Kunci: Mikrokontroller AVR mega32, Modem GSM “Wavecom”, Sensor Ultrasonic
PEMODELAN PROSES BISNIS DENGAN BPMN (STUDI KASUS: DEPARTEMEN PROCUREMENT UNIVERSITAS ADVENT INDONESIA) Elmor Benedict Wagiu
TeIKa Vol 8 No 2 (2018): TeIKa : Oktober 2018
Publisher : Fakultas Teknologi Informasi - Universitas Advent Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36342/teika.v8i2.667

Abstract

Business Process Model and Notation, commonly known as BPMN, is a concept used to model a business process. Through the use of BPMN, the modeling of a business process in a business flow can be clearly and in detail. The relationship between entities and any activities that occur can be documented on a model that is designed. In the Procurement Department, many activities are carried out, including procurement of goods, purchasing procedures, inventory mechanisms, steps to purchase goods and other matters. All these activities in fact do not yet have a standard model that must be used as a reference in carrying out activities as exemplified above. Therefore, with the modeling using BPMN, the Procurement Department can have a standard guide to every business process that occurs.
Analisis Persepsi Anggota Koperasi Terhadap Perbaikan Layanan Dari Dampak Penggunaan Sistem Simpan Pinjam Koperasi Divif 1 Kostrad Depok Elmor Benedict Wagiu; Rianto Doharma Sihotang
TeIKa Vol 8 No 1 (2018): TeIKa : April 2018
Publisher : Fakultas Teknologi Informasi - Universitas Advent Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36342/teika.v8i1.751

Abstract

Business process research that occurs in the Divif 1 Kostrad Cooperative aims to determine the qualityof services provided to the members. The problem that arises is how the impact of service users on thesystem occurs in the Savings and Loan Cooperative and whether it will be influenced by membersperceptions of the quality of the system used right now. 89 sampled respondents are divided into threedivisions using purposive sampling technique with calculation of Slovin formula and data collectionthrough questionnaires. The research objectives are: (1) Knowing how users influence the servicesystem in the Savings and Loan Cooperative on additional functions in the system or renewal of systemsupport tools. (2) Knowing whether perceptions of satisfaction and feasibility perceptions influence theacceptance of members of the Tentara Nasional Indonesia (TNI) Kostrad from the impact of using theSavings and Loan Cooperative System. The author calculates the results of the research usingSugiyono’s quantitative research method formula. The results of the research from the questionnaireindicate that perceptions of satisfaction and perceptions of feasibility influence the impact of using theSavings and Loan Cooperative System.Keywords: purposive sampling, quantitative research, SPSS, savings and loan cooperatives
Perancangan Sistem Evaluasi Kinerja Karyawan di PT Paramount Bed Indonesia Elmor Benedict Wagiu; Adam Adam
TeIKa Vol 8 No 1 (2018): TeIKa : April 2018
Publisher : Fakultas Teknologi Informasi - Universitas Advent Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36342/teika.v8i1.752

Abstract

Employee Performance Evaluation is a very important thing in business activities. The difference in principlebetween superiors and subordinates makes business activities sometimes run not as desired. It needs anemployee performance evaluation activity that is useful for eliminating dissent, taking employeeperformance data, and seeing the development of the company with workers who have been employed.Therefore, the author wants to build a web-based program to make employees evaluation becomes easierand faster. And so writer tries to make a research, and the title of this research is “Designing an EmployeePerformance Evaluation System at PT Paramount Bed Indonesia”. With the existence of this web-basedprogram, it is expected that the use of technology will become more optimal, especially in the field ofemployee performance evaluation. The objectives of this study are: 1) Facilitating employee performanceevaluation activities. 2) Give a more accurate assessment, because all of the data taken will go directly intothe database. 3) Minimizing costs that have been used so far, such as paper, ink, etc. 4) To create easierdata monitoring that has been submitted by the user through the admin page. 5) Easy to determine thebest employees through the administrator page. The research method used in writing is the WaterfallModel. This employee evaluation system is expected to help PT Paramount Bed Indonesia to evaluateemployees without using paper and ink. The department head is also expected to be able to fill outevaluations through Smartphones, PCs and Notebooks. This evaluation system is also expected to assistthe General Affairs Department in managing evaluation data more accurately.Key Words: Information Systems, Evaluation.
Perancangan Sistem Pendukung Keputusan Beasiswa Menggunakan Metode SAW Di Universitas Advent Indonesia Elmor Benedict Wagiu; Raymond Matheus
TeIKa Vol 7 No 2 (2017): Teika : Oktober 2017
Publisher : Fakultas Teknologi Informasi - Universitas Advent Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36342/teika.v7i2.753

Abstract

Scholarship decision support systems conducted by Universitas Advent Indonesia still use manual processes. Manual Decision support systems for scholarships have problems that require a long time, consumes the mind and energy to choose students who want to get a scholarship, and have a fairly large error rate. The research objectives are (1) making an application that is useful for assisting in the process of supporting scholarship decisions at Universitas Advent Indonesia and (2) facilitating the ranking process of prospective students who receive scholarships at the Universitas Advent Indonesia more efficiently. This research uses SDLC (System Development Life Cycle) research methodology and also uses the interview method to the related parties of the scholarship to obtain the required scholarship criteria data. The results obtained from the construction of a scholarship decision support system are the system has been able to process the ranking and display the selected data.
Analisis Technology Acceptance Model (TAM) pada Sistem E-Learning Universitas Advent Indonesia Tabita Indri Siahaan; Elmor Benedict Wagiu
TeIKa Vol 7 No 2 (2017): Teika : Oktober 2017
Publisher : Fakultas Teknologi Informasi - Universitas Advent Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36342/teika.v7i2.754

Abstract

The e-learning system is one of the supporting elements in the teaching and learning process, where the process is carried out through internet media. The e-learning system used at the Universitas Advent Indonesia is Moodle. With this Moodle students can upload assignments and download lecture material provided by the lecturer. Whereas for lecturers can upload lecture material and download assignments that have been collected by the students. The purpose of this study are (1) To find out whether the entire menu in the Moodle has been used optimally or not, (2) to find out how the perception of benefits and ease of acceptance of users of the Moodle of the Adventist University of Indonesia. While the results of this study are (1) The acceptance of the Moodle at the Faculty of Information Technology Universitas Advent Indonesia was declared good, (2) the overall use of the menu in Moodle is not optimal yet, and (3) the perception of benefits and easiness influences user acceptance of Moodle.
PERANCANGAN SISTEM E-LEARNING BERBASIS ANDROID DENGAN MENGGUNAKAN FIREBASE PADA UNIVERSITAS ADVENT INDONESIA Hugo Mulana Christon; Elmor Benedict Wagiu; Yulianus Palopak
TeIKa Vol 8 No 2 (2018): TeIKa : Oktober 2018
Publisher : Fakultas Teknologi Informasi - Universitas Advent Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36342/teika.v8i2.755

Abstract

The development of technology is rapidly inreased, especially in the development of smartphones and also learning media. By technology support, various activities can be carried out quickly and easily as well as the activities of the learning and teaching process. The purpose of this study is to analyze and design an E-Learning system that can facilitate students and lecturers at Universitas Advent Indonesia (UNAI) to be able to carry out the learning and teaching process easily. The waterfall model is the SDLC method used in designing and building this system. The results of this study is an Android based e-learning application that can be used to perform tasks such as login/logout, password change, create/delete/change classes and assignments, chat, view user profiles, send announcements, and create new accounts. In the future, it is expected that this application can be linked to the servers of Universitas Advent Indonesia, can provide task notifications before the expiration of the assignment, and improve the user interface so that the display can be more attractive.