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All Journal Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah FITRAH:Jurnal Kajian Ilmu-ilmu Keislaman ALQALAM TAZKIR: Jurnal Penelitian Ilmu-ilmu Sosial dan Keislaman Jesya (Jurnal Ekonomi dan Ekonomi Syariah) At-tijaroh: Jurnal Ilmu Manajemen dan Bisnis Islam Al-Masharif: Jurnal Ilmu Ekonomi dan Keislaman FINANSIA : Jurnal Akuntansi dan Perbankan Syariah Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Penelitian Ekonomi Akuntansi (JENSI) Jurnal Bisnis Mahasiswa International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Journal Of Islamic Social Finance Management Yurisprudentia: Jurnal Hukum Ekonomi JIFTECH: Journal Of Islamic Financial Technology Jurnal Mahasiswa Akuntansi Samudra Jurnal Ekonomi, Akutansi dan Manajemen Nusantara Studi Multidisipliner: Jurnal Kajian Keislaman Profetik Jurnal Ekonomi Syariah Al-masharif: Jurnal Ilmu Ekonomi dan Keislaman
Lubis, Aswadi
UIN Syekh Ali Hasan Ahmad Addary Padangsidimpuan
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Other

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THE IMPLEMENTATION OF TECHNOLOGY BASED INFORMATION SYSTEMS IN ISLAMIC BANKING TO IMPROVE CUSTOMER SERVICES Aswadi Lubis; Muhammad Isa; M. Fauzan
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 9 (2025): AUGUST
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i9.1046

Abstract

The implementation of technology-based information systems in Islamic banking is a crucial step in improving the quality of customer service. By leveraging the rapid development of information technology, Islamic banks can improve operational efficiency, accelerate transaction processes, and facilitate customer access to services. An integrated information system enables banks to provide faster, more accurate, and more transparent services, in accordance with Sharia principles that prioritize fairness and openness. Furthermore, technology also plays a role in supporting innovation in a wider variety of Islamic banking products, such as digital banking services and technology-based financing products, which provide ease and convenience for customers in conducting transactions. The application of this technology is expected to increase customer satisfaction, strengthen the competitiveness of Islamic banking, and expand the reach of services both nationally and internationally. With an effective information system, Islamic banks can respond to increasingly dynamic market needs, maintain customer loyalty, and remain steadfast in adhering to the Sharia principles that underpin their operations. Overall, technology is expected to support the development of a more advanced, efficient, and competitive Islamic banking industry.
Co-Authors Agbert Zega Ali Hardana Anjarwati, Elisa Damri Batubara Fany Marina Siregar Hadamean, Barkah Hamni Fadlillah Nasution Hasibuan, Ali Amran Ilma Sari Lubis Kuras Purba M. Fauzan Marlina Chaniago Muhammad Isa Muhammad Isa Muhammad Isa Muhammad Salman Muhammad Salman Putri Maya Sari Harahap Rodame Monitorir Napitupulu Rosnita Fitri Safika Zebua Santi Wahyuni Sarmiana Batubara SIREGAR, BUDI GAUTAMA Siti Khadijah Yulia Safitri Harahap Zaki Zaini Zulaika Matondang