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All Journal Techno.Com: Jurnal Teknologi Informasi Jurnal Teknik Elektro Jurnal Informatika dan Teknik Elektro Terapan CESS (Journal of Computer Engineering, System and Science) Register: Jurnal Ilmiah Teknologi Sistem Informasi Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Adi Widya : Jurnal Pengabdian Masyarakat JSiI (Jurnal Sistem Informasi) JPPM (Jurnal Pengabdian dan Pemberdayaan Masyarakat) Jurnal Abdimas PHB : Jurnal Pengabdian Masyarakat Progresif Humanis Brainstorming JATI (Jurnal Mahasiswa Teknik Informatika) MEANS (Media Informasi Analisa dan Sistem) Jurnal Teknik Informatika (JUTIF) Community Empowerment IJCOSIN : Indonesian Journal of Community Service and Innovation eProceedings of Engineering Jurnal INFOTEL Applied Information Technology and Computer Science (AICOMS) Edu Komputika Journal Jurnal Pengabdian Masyarakat Terapan
Khairun Nisa Meiah Ngafidin
Telkom University
Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Public Health Social Sciences Other

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Journal : Jurnal INFOTEL

 1 
Development of higher education final judgment management information system using user-centered design method Didi Supriyadi; Khairun Nisa Meiah Ngafidin; Jerry Lasama; Rafian Ramadhani
JURNAL INFOTEL Vol 14 No 2 (2022): May 2022
Publisher : LPPM INSTITUT TEKNOLOGI TELKOM PURWOKERTO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20895/infotel.v14i2.776

Abstract

Final Judgment is a process of consideration to declare a student has met the academic and administrative requirements to hold a scholarship academic degree from the college. The Final Judgment management process business in universities involves many processes and stakeholders. Based on the result of observations and interviews, it is known that Final Judgment Management at the Informatics Faculty of ITTP is currently done manually by filling out the registration form and takes a long time for its processing. This study aims to develop Information Systems using User-Centered Design (UCD) methods that can meet the users' needs in implementing and managing Final Judgment processes. The developed system was tested for usability using a questionnaire to users with the Nielsen Attribute Usability (NAU) method. The method consists of five criteria, they are Learnability, Memorability, Efficiency, Errors, and Satisfaction. Usability test results showed: Learnability rate of 3.60, Memorability of 3.35, Efficiency of 3.90, Errors of 3.12, and Satisfaction of 3.63. Therefore, the average usability level of the Final Judgment system is 3.52. The user agrees that the developed Final Judgment information system has met the expected functional needs and is considered more effective and efficient.
Analytic hierarchy process for evaluating the quality of courier services in e-commerce services from the perspective of Pos Indonesia Purwokerto Jihad Sindhu Gossa; Khairun Nisa Meiah Ngafidin; Sisilia Thya Safitri
JURNAL INFOTEL Vol 15 No 3 (2023): August 2023
Publisher : LPPM INSTITUT TEKNOLOGI TELKOM PURWOKERTO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20895/infotel.v15i3.1016

Abstract

E-commerce became one of the technological developments in Indonesia in the fourth industrial revolution. Since then, the daily needs transaction process has become accessible through the e-commerce platform. The rapid development of e-commerce is predicted to increase and thus encourage the development of courier services over the past period, making courier services an essential element that affects customer satisfaction in e-commerce services. An analysis of customer satisfaction in several e-commerce service providers towards customer reviews on Google Play conducted by Sasmita and a statement by the Ministry of Trade through a consumer complaint report in 2021 stated that complaints about problems in the e-commerce sector have increased, which includes courier services incorporated with e-commerce service providers. Gulc argued that at least seven factors determine the quality of courier service based on the customer's perspective. The AHP method assists courier services affiliated with e-commerce services in recognizing which of these seven factors of courier service quality dimensions require attention to create a sustainable competitive advantage. This research aims to measure the priority level of criteria in determining the quality of courier services on e-commerce platforms, thus providing recommendations for the appropriate service priorities for courier service companies. The calculation results using AHP on the seven factors determining the quality of courier service according to the Manager Assistant of the Service Department at the Central Purwokerto Branch of the Kantor POS Indonesia show that the responsiveness criterion is more important than the other six criteria.
Co-Authors Agustin, Wahyu Nurfida Ali saputra, Ulya Pebriyana Anggy C, Dita Arjun Kurniawan, Muhammad Artika Arista Asrafin Danang Partana Aziim, Tanzil Cepi Ramdani Citra Wiguna Darmansah Didi Supriyadi Elma Rulfin Tiara Kiu Esa Primita Sembiring, Ely Fatoni, M. Yoka Ginting, Delia Pebina Boru Hari Wibawanto Jerry Lasama Jihad Sindhu Gossa Luqyana, Maghda lutvy sugesti Mahazam Afrad Muhamad Awiet Wiedanto Prasetyo Muhammad Eka Purbaya Nafanda, Naufal Naufal Nafanda Nur Aela Dewi Ornensya Br Sembiring Rafian Ramadhani Rona Nisa Sofia Amriza Rulfin Tiara Kiu , Elma Sandhy Fernandez sembiring, Ornensya Sisilia Thya Safitri sugesti, lutvy Toni Anwar Ulya Pebriyana Ali saputra Wiwit Ratnasari Zidny Fahma Ilmy Gorby