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All Journal Asia-Pacific Management and Business Application AKUNTABILITAS: Jurnal Penelitian dan Pengembangan Akuntansi
Effed Darta
Universitas Bengkulu
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Antecedents to Websıte E-Commerce Satısfactıon and Loyalty Effed Darta; Muhammad Yasser Iqbal Daulay; Willy Abdillah
APMBA (Asia Pacific Management and Business Application) Vol 9, No 2 (2020)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2020.009.02.4

Abstract

This study explores the major determinants of feedback on shopping satisfaction. This research is essential to provide empirical evidence about the factors that can ensure customer satisfaction and loyalty. By surveying respondents that are users of e-commerce website services, this study uses the construct validity test using the Partial Least Square (PLS) method with SmartPLS software application version 2.0. The results explain the visual involvement variable does not correlate with customer satisfaction and loyalty. The interactivity website variable has a strong relationship with customer satisfaction and loyalty. Therefore, customers need service communication interactivity for service providers and merchants. This research contributes to the development of consumer experience theory and online consumer experience.
KEPUASAN MUSTAHIK TERHADAP PENYALURAN DAN MANFAAT ZAKAT UNTUK MODAL USAHA DI KOTA BENGKULU Muhamad Abduh; Effed Darta
AKUNTABILITAS Vol 14, No 1 (2020): AKUNTABILITAS
Publisher : Department of Accounting, Faculty of Economics, Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29259/ja.v14i1.10717

Abstract

This research aims to: a) investigate the perceptions of zakat recipients (mustahik) regarding the distribution mechanism and benefits of zakat for business capital and b) assess the level of mustahiks' satisfaction with the mechanism and benefits of the zakat. The research used primary data collected from 60 mustahiks using a questionnaire and then analizedusing a descriptive method and SatMat analysis tool (Satisfaction Matrix) developed by Abduh et al (2007) to assess the level of mustahiks' satisfaction. The results showed that the majority of respondents perceived that the zakat for the business capital they received had the expected benefits (such as the creation of opportunities to open their own businesses and increase income) and they were satisfied with the procedures and mechanism of channeling zakat for the business capital. In order to increase the effectiveness of the venture capital zakat, they hope that more coaching will be given to develop the business (such as financial management, product development and marketing
Co-Authors Muhamad Abduh Muhammad Yasser Iqbal Daulay Willy Abdillah