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All Journal JURNAL SISTEM INFORMASI BISNIS JURNAL DESTINASI PARIWISATA Journal of Indonesian Tourism and Development Studies PAX HUMANA Kritis Magistrorum et Scholarium: Jurnal Pengabdian Masyarakat
Christian Lilik HS Nivak
Universitas Kristen Satya Wacana
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Kritis

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The Dynamics of Tourism in Sambangan Village, Buleleng, Bali Sanjaya, Rindo Bagus; Christian Lilik Henri Setiawan Nivak
KRITIS Vol 33 No 1 (2024)
Publisher : Universitas Kristen Satya Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24246/kritis.v33i1p84-103

Abstract

ABSTRACT The successful development of tourism in a region is closely tied to tourism awareness and effective destination management. Sambangan Village in Bali is an up-and-coming tourist destination known for its nature-based attractions. The local community firmly believes that the village's success is contingent upon their awareness and active participation. This study delves into the tourism dynamics of Sambangan Village by examining insights from tourism managers associated with the local community's Tunjung Mekar Tourism Awareness Group (POKDARWIS Tunjung Mekar). The study utilized qualitative methods, including in-depth interviews with the chairman of POKDARWIS Tunjung Mekar, local community members from Sambangan Village, and travel agents from Lovina and Kuta Beach. The findings revealed that Sambangan Village has implemented development strategies that impact its tourism dynamics, including strengthening tourism products and institutional capacity, enhancing tourist safety and comfort, as well as promotional and marketing efforts. The study aims to provide valuable recommendations for the development of similar tourism destinations across Indonesia. Keywords: tourism awareness, dynamics of tourism, community-based tourism, Sambangan Village, Sambangan Secret Garden
Implementasi Chatbot AI Sebagai Layanan Informasi Pada Website Candi Gedong Songo Nivak, Christian Lilik Henri Setiawan; Bagas Dwi Rahmat
KRITIS Vol 34 No 1 (2025)
Publisher : Universitas Kristen Satya Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24246/kritis.v34i1p218-234

Abstract

Penelitian ini menyelidiki implementasi dan efektivitas chatbot berbasis AI untuk menyediakan informasi tentang Candi Gedong Songo kepada pengguna dan wisatawan. Studi ini mencatat 1.300 interaksi pengguna dengan chatbot dari 1 Oktober 2023 hingga 13 April 2024, yang mengungkapkan penggunaan signifikan pada perangkat mobile (92,7%), diikuti oleh desktop (6,8%) dan tablet (0,5%). Frasa dan kata kunci yang sering ditanyakan meliputi "harga tiket" (41 kali disebutkan), "jam buka" (26 kali disebutkan), "makanan" (16 kali disebutkan), "menunggang kuda" (15 kali disebutkan), dan "fasilitas" (14 kali disebutkan). Pertanyaan yang kurang sering termasuk istilah seperti "jam tutup," "Idul Fitri," dan "glamping." Temuan ini menunjukkan kegunaan chatbot dalam menjawab pertanyaan umum wisatawan, meningkatkan keterlibatan pengunjung, dan berpotensi meningkatkan pengalaman wisata keseluruhan di Candi Gedong Songo. Tingginya tingkat interaksi dan beragamnya pertanyaan menekankan pentingnya informasi yang mudah diakses dan akurat dalam mendukung pariwisata serta menyoroti peran AI dalam memodernisasi sistem informasi wisata. Penelitian di masa depan harus berfokus pada pengembangan fungsionalitas chatbot dan mengeksplorasi dampaknya terhadap kepuasan wisatawan dan efisiensi pengelolaan destinasi.
Co-Authors Aldi Herindra Lasso Bagas Dwi Rahmat Eko Sediyono Fides Garda Pertiwi Lasti Nur Satiani Pusaka, Semerdanta Rindo Bagus Sanjaya Rini Kartika Hudiono Titi Susilowati Prabawa Yesaya Sandang