Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : ARISTO

Peran Ombudsman Sebagai Lembaga Pengawasan Pelayanan Publik Di Kabupaten Halmahera Selatan Provinsi Maluku Utara Sukur Suleman; Marno Wance
ARISTO Vol 8, No 2 (2020): July
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (350.824 KB) | DOI: 10.24269/ars.v8i2.2085

Abstract

This research was conducted by looking at the condition of public service in South Halmahera Regency which always expands various problems both public services, public goods and public administration, besides that the role of the ombudsman as an oversight agency for public services is also still weak. Therefore, the task and authority of the Ombudsman in South Halmahera Regency is a study in order to address the existing maladministration issues. This study aims to determine the North Maluku Ombudsman in carrying out its role as a public service supervision institution in South Halmahera Regency, then to examine what are the determinant factors of the North Maluku Ombudsman in carrying out its role as a supervisor in South Halmahera Regency. This research uses a qualitative approach to the type of case study (case study). Data used through observation, interviews and documentation. The results showed that the role of ombudsmna in South Halmahera Regency was not maximal, as seen from the process and stages of receiving reports, clarification, infestigation, mediation and recommendations, then the low level of innovation carried out, both socialization, cooperation, then its human resources, supporting facilities, budget and knowledge Public.
Kinerja Ombudsman Perwakilan Maluku Utara dalam Mewujudkan Pelayanan Publik yang Prima Di Kota Ternate Sukur Suleman
ARISTO Vol 6, No 2 (2018): July
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (918.431 KB) | DOI: 10.24269/ars.v6i2.1023

Abstract

This study aims to analyze the performance of  North Maluku Representative Ombudsman as a supervisory body in realizing excellent public service in the city of Ternate. This study used a qualitative approach with emphasis on phenomenology. The data obtained from this research is through observation, in-depth interviews and documentation, and secondary data is document tracking. Data analysis technique is qualitative analysis with Milles and Huberman model that is, collecting data, data reduction, display data, conclusion and verification. The results showed that the performance of Ombudsman representative of North Maluku in Ternate City was quite good by looking at the process and stages of acceptance of reports submitted by the community or the Ombudsman's initiative, clarifying the report, field infestigation to convince the existing information, performing mediation actions against the complainant and reported , as well as on the stages of recommendations based on the mechanisms and or rules contained in Law No. 37 of 2008 on the Ombudsman of the Republic of Indonesia. North Maluku Ombudsman is also always working with related institutions and socialize about the functions, duties and authority of Ombudsman, and coordination in order to prevent maladministration practices so that the community can contribute actively and can support the existence of Ombudsman as an independent oversight institution to public service providers both government and private in Ternate City