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Journal : Binus Business Review

Have the Guests Perceived Superior Value? Levyda Levyda
Binus Business Review Vol. 8 No. 3 (2017): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v8i3.3683

Abstract

This research aimed to describe guests’ perceived value by using a multidimensional approach. From previous research, guests’ perceived value consisted of some functional value, emotional value, and social value. Based on guest experience, and functional value consisted of physical evidence, guest room, food and beverage, hotel staff, and price. This research was conducted in four-star hotels in Jakarta. The respondents were the guests who had stayed in four-star hotels. The number of the respondent was 405. The data were obtained by using self-administered questionnaires. This research shows that guests have not perceived superior value. Some of the values and the necessary efforts need to be improved.
Economic, Socio-Cultural, and Environmental Impacts on Community Support for Tourism: A Case in Harapan Island, Kepulauan Seribu Levyda Levyda
Binus Business Review Vol. 11 No. 3 (2020): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v11i3.6348

Abstract

The research aimed to examine economic, socio-cultural, and environmental impacts on community support fortourism in Harapan Island, Kepulauan Seribu. Data were collected using a questionnaire. The population was thepeople of Harapan Island. Around 100 residents were selected as respondents through accidental sampling. Then,data were processed using Partial Least Squares Structural Equation Modeling (PLS-SEM) version 3.2.8. Basedon the hypothesis test, economic and socio-cultural factors significantly influence community support. Socioculturalfactors have the most significant effect on community support. Meanwhile, environmental factors do notaffect community support. The research contributes to the model of community support for the development oftourism on a small island. To increase community support, it is necessary to increase the income of the community,job opportunities, security, protection of traditional culture, and welfare.