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All Journal International Journal of Multi Discipline Science (IJ-MDS) International Journal of Applied Business and International Management Journal of International Conference Proceedings
Nazief Nirwanto
Universitas Merdeka Malang
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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Improving the Effect of Work Satisfaction on Job Performance through Employee Engagement Zainal Arifin; Nazief Nirwanto; Abdul Manan
International Journal of Multi Discipline Science Vol 2, No 1 (2019): Volume 2 Number 1 February 2019
Publisher : STKIP Singkawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26737/ij-mds.v2i1.948

Abstract

The purpose of this study to examine the effectiveness of employee engagement increases the effect of job satisfaction on job performance. This research is quantitative causality using a survey method that examines the relationship and influence between variables of research by analyzing 138 workers any mining companies that most cannot meet production targets in Kalimantan. The findings revealed that absorption full mediated the relationship between job satisfaction and job performance Management must invite employees to formulate job satisfaction, pay attention to employee conditions, selectively select employees, provide training to increase employee engagement. This paper is the first one to examine how employee engagement can function to mediate the relationship between job satisfaction and job performance.
The Impact of Service Quality, Company Image and Switching Barrier on Customer Retention: Mediating Role of Customer Satisfaction Muhammad Maladi; Nazief Nirwanto; Achmad Firdiansjah
International Journal of Applied Business and International Management Vol 4, No 2 (2019): August 2019
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (304.814 KB) | DOI: 10.32535/ijabim.v4i2.567

Abstract

A conceptual outline is offered that explore the consequences of service quality, company image, switching barriers on customer retention mediated by customer satisfaction at LB-LIA Banjarmasin. To test the framework, structural equation modelling technique is applied to data gathered from 141 students in this informal education institution. The results revealed that service quality has substantial effect on customer satisfaction and customer retention, corporate image has an effect on customer satisfaction while switching barriers do not significantly influence customer satisfaction or customer retention and lastly customer satisfaction has a major effect on customer retention. It is recommended that service quality, corporate image and customer satisfaction be maintained and switching barrier needs to be improved.
THE INFLUENCE OF SERVICE QUALITY, COMPANY IMAGE AND SWITCHING BARRIER THROUGH CUSTOMER SATISFACTION ON CUSTOMER RETENTION Muhammad Maladi; Nazief Nirwanto; Achmad Firdiansjah
Journal of International Conference Proceedings (JICP) Vol 2, No 1 (2019): Proceedings of the 3rd International Conference of Project Management (ICPM) Bal
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v2i1.462

Abstract

This study aims to analyze the effect of service quality, company image, switching barriers on customer retention through customer satisfaction at LB-LIA Banjarmasin. The results revealed that service quality has significant effects on customer satisfaction and customer retention, corporate image has an effect on customer satisfaction while switching barriers do not significantly influence customer satisfaction or customer retention and lastly customer satisfaction has a significant effect on customer retention. It is recommended that service quality should be maintained.
The Impact of Service Quality, Company Image and Switching Barrier on Customer Retention: Mediating Role of Customer Satisfaction Muhammad Maladi; Nazief Nirwanto; Achmad Firdiansjah
International Journal of Applied Business and International Management Vol 4, No 2 (2019): August 2019
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v4i2.567

Abstract

A conceptual outline is offered that explore the consequences of service quality, company image, switching barriers on customer retention mediated by customer satisfaction at LB-LIA Banjarmasin. To test the framework, structural equation modelling technique is applied to data gathered from 141 students in this informal education institution. The results revealed that service quality has substantial effect on customer satisfaction and customer retention, corporate image has an effect on customer satisfaction while switching barriers do not significantly influence customer satisfaction or customer retention and lastly customer satisfaction has a major effect on customer retention. It is recommended that service quality, corporate image and customer satisfaction be maintained and switching barrier needs to be improved.
Co-Authors Abdul Manan Achmad Firdiansjah Muhammad Maladi Zainal Arifin