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Yoel Midel Laitabun
Postgraduate School of Public Health Science, Nusa Cendana Univeristy
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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Analysis of Factors Related to Patient Satisfaction in Radiology Unit of Prof Dr. W. Z. Johannes Hospital, Kupang Yoel Midel Laitabun; Marthen Pellokila; Rafael Paun
Health Notions Vol 2, No 4 (2018): April
Publisher : Humanistic Network for Science and Technology (HNST)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (223.037 KB) | DOI: 10.33846/hn.v2i4.162

Abstract

Patient satisfaction depends on the quality of service. This study aimed to analyze the factors associated with patient satisfaction with service in radiology installations, using cross sectional design. Data were analyzed using Chi square test. The results showed p-value = 0.019, so it is concluded that there was a correlation between the level of patient satisfaction with waiting time in radiology installations. If the waiting time is long, then the patient will feel dissatisfied, on the contrary if the service time is done quickly hospital, then the patient will feel satisfied. Keywords: Health service, Performance,Waiting time, Patient satisfaction
Co-Authors Marthen Robinson Pellokila Rafael Paun