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All Journal JURNAL MANAJEMEN DAN BISNIS INDONESIA Cakrawala: Jurnal Pengabdian Masyarakat Global Harmoni Sosial : Jurnal Pengabdian Dan Solidaritas Masyarakat
Meldi Manuhutu
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Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Analisis Pengaruh Kualitas Pelayanan Customer Service Terhadap Kepuasan Nasabah Meldi Manuhutu; Zany Irayati Aunalal; Maudy Tanihatu
JURNAL MANAJEMEN DAN BISNIS INDONESIA Vol 7, No 1 (2021)
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (604.09 KB) | DOI: 10.32528/jmbi.v7i1.4234

Abstract

This study aimed to determine the effect of tangibles, reliability,  responsiveness,  assurance,  and  empathy  from customer service performance to customer satisfaction at PT. Bank Tabungan Negara (Persero), Tbk Ambon Branch Office both simultaneou and partialy. The sample used in this study was 150 samples. The research  method  used descriptive and quantitative methods with multiple linear regression data analysis techniques. The results of this study indicate that simultaneous tangibles, reliability,  responsiveness,  assurance,  empathy variables have a significant and positive   effect  on  customer  satisfaction  and only partially responsiveness variable which have no   significant  effect  on  customer  satisfaction. The influence of service quality variables on customer satisfaction at PT. Bank Tabungan Negara (Persero), Tbk Ambon Branch is 70 %  that influence is very strong while the other 30% is influenced by the other variables. 
Pemanfaatan Teknologi Odoo dalam Pemberdayaan Usaha Kuliner dan Nilai-Nilai Sosial Keagamaan di Warung Makan Banyuwangi Meldi Manuhutu; Melda Agnes Manuhutu; Natasya Virginia Leuwol; Diki Diki; Sony Sony; Sintia Sintia; Lulu Jola Uktolseja
Cakrawala: Jurnal Pengabdian Masyarakat Global Vol. 4 No. 2 (2025): Mei: Cakrawala: Jurnal Pengabdian Masyarakat Global
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/cakrawala.v4i2.4840

Abstract

This service activity aims to empower micro business actors through the use of digital technology based on the Odoo platform, as well as integrating social and religious values in daily business practices. The subject of the activity was Warung Makan Banyuwangi, a home-based culinary business that has been operating for more than a decade in Sorong City, Southwest Papua. This activity was carried out with a participatory approach that included field observations, interviews with business owners, training on the use of the Odoo application, and intensive assistance in the process of digitization and online business branding. Through training and mentoring, business owners are introduced to important features of Odoo, such as product management, financial transaction recording, inventory management, and promotions through online stores. The results show that the use of Odoo is able to significantly improve operational efficiency, regularity in business information management, and expand market reach through digital media. This transformation opens up new opportunities for the development of micro businesses in a more professional and modern manner. However, the success of this digital transformation does not only depend on the technical aspect, but also on the strength of the values embedded in business actors. Religious values such as honesty in transactions, sincere service, social responsibility to customers, and gratitude for business results are the main foundations in business practices. These values are not only maintained, but also integrated into the narrative displayed on the business's digital pages as an identity and differentiator. This activity proves that the digital transformation of MSMEs can go hand in hand with the preservation of local spiritual and cultural values. Technology is not only a tool for modernization, but also a medium to strengthen the identity, character, and sustainability of micro businesses in the midst of the challenges of the digital era. Therefore, collaboration between technological innovation and social values is the key to empowering community-based MSMEs.
Peningkatan Minat Siswa pada Teknologi Informasi melalui Edukasi Jaringan LAN di SMP Negeri 6 Kota Sorong Melda Agnes Manuhutu; Citra Citra; Venzcha Venzcha; Adriana Adriana; Agnes Agnes; Yesi Yesi; Samsul Samsul; Yani Yani; Deki Deki; Ishak Ishak; Yeremia Yeremia; Sherly Gaspersz; Meldi Manuhutu
Harmoni Sosial : Jurnal Pengabdian dan Solidaritas Masyarakat Vol. 3 No. 1 (2026): Januari: Harmoni Sosial : Jurnal Pengabdian dan Solidaritas Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/harmoni.v3i1.3021

Abstract

The rapid development of information technology requires improved digital literacy and basic technological skills beginning at the secondary education level. One important competency that needs to be introduced to students is an understanding of computer networks, particularly Local Area Networks (LAN), along with the development of communication and public speaking skills as essential soft skills. This activity aimed to increase the interest and understanding of students at SMP Negeri 6 Sorong City regarding information technology through LAN network education integrated with public speaking training. The activity was implemented using an experiential learning approach combined with student-centered learning, which emphasized active student participation through material presentations, demonstrations, hands-on network cabling practice, and interactive discussions. The program was conducted in three main stages: preparation, implementation, and closing evaluation. The results indicated that students were able to follow all learning activities effectively and demonstrated strong enthusiasm in understanding basic LAN network concepts and cabling techniques. Additionally, students showed increased confidence in expressing ideas and actively participating in discussions. The integration of technical training and soft skill development created a more contextual, engaging, and practical learning environment. This activity also provided valuable experience for the community service team in strengthening communication abilities and applying academic knowledge in real educational settings. Overall, the practice-based LAN education program proved to be an effective approach for increasing students’ interest in information technology while simultaneously developing communication skills from an early age.
Co-Authors Adriana Adriana Agnes Agnes Aunalal Zany Irayati Citra Citra Deki Deki Diki Diki Ishak Ishak Lulu Jola Uktolseja Maudy Tanihatu Melda Agnes Manuhutu Natasya Virginia Leuwol Samsul Samsul Sherly Gaspersz Sintia Sintia Sony Sony Venzcha Venzcha Yani Yani Yeremia Yeremia Yesi Yesi