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Posisi Tawar Pelanggan Terhadap Akurasi Pelayanan Publik Untuk Mewujudkan SDG di Era Pandemic COVID-19 Pada Samsat Kota Gorontalo Abdul Wahab Podungge; Dwi Indah Yuliani Solihin
Jurnal Penelitian Administrasi Publik Vol 2 No 4 (2020): Public Administration Journal of Research
Publisher : Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/paj.v2i4.68

Artikel ini bertujuan untuk menganalisis dan mendeskripsikan tentang posisi tawar pelanggan terhadap akurasi pelayanan publik untuk mewujudkan SDG’s diera pandemic Covid-19 pada Samsat Kota Gorontalo. Metode penelitian yang digunakan yakni metode kualitatif. Analisis data yang digunakan dalam penelitian kualitatif adalah analisis model interaktif yang terdiri dari tiga komponen analisis yakni: 1) Reduksi Data; 2) Penyajian Data; 3) Verifikasi Data dan Penarikan Kesimpulan.Hasil artikel menunjukkan bahwa akurasi pelayanan Samsat Kota Gorontalo belum menunjukan hasil yang memuaskan dengan tahapan pelayanan yang ada karena faktor kemampuan psikologis (persepsi, sikap, keperibadian, dan motivasi) aparat yang dianggap belum seirama dengan salah satu tujuan penting dari SDG’s yakni membangun sarana dan prasarana infrastuktur yang memiliki ketahanan dan mendorong industrialisasi yang bersifat inklusif serta bersifat terus menerus juga membina bentuk-bentuk inovasi pelayanan publik. Sistim dalam pengelolaan layanan di Samsat Kota Gorontalo masih bertumpu pada alur yang manual dan belum memaksimalkan pilihan layanan yang lain dan cenderung membutuhkan inovasi dan strategi jangka Panjang dalam rangka mendukung pengembangan dari SDG’s dibidang pembangunan infrastruktur dan sarana prasarana publik melalui pajak kendaraan bermotor. Apalagi ditengah pandemi Covid-19, layanan publik dituntut untuk menghadirkan pelayanan yang se-efektif dan se-efisien mungkin dan tanpa harus bertatap muka. Akan tetapi, penulis menilai bahwa tidak mudah mengubah mindset, karakter, manajeman, dan sistim yang ada dalam pengelolaan sumber daya aparatur. Persoalan yang paling pokok adalah terletak pada budaya kinerja dan pelayanan yang belum tertanam dengan baik. Kinerja yang dilakukan masih dianggap sebagai sebuah aktivitas atau rutinitas formal belaka. Penegasan peneliti ini bertumpu pada proses pelayanan yang harus cepat, tepat, dan akurat melalui elektronik Goverment sehingga proses dan tujuannya sesuai dengan apa yang diharapkan oleh masyarakat. Kata Kunci: Akurasi Pelayanan Publik; e-Government; SDG’s

Millennial Leadership Style of Public Services in The Society 5.0 Era Dwi Indah Yuliani Solihin; Asna Aneta
Publik : (Jurnal Ilmu Administrasi) Vol 10, No 2 (2021): December 2021
Publisher : Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31314/pjia.10.2.398-407.2021

This article aims to analyze and describe the millennial leadership style for public services in the era of society 5.0. The method used in this article is a qualitative descriptive method. This method refers to the identification or characteristics that distinguish groups of people, objects and events. The results of the article show that 1) The challenges of public service in the era of society 5.0 provide great opportunities for millennials to lead bureaucratic organizations. Because millennials are seen as far more competitive, creative, critical, and idealistic in leading bureaucratic organizations than their seniors, Generation Y; 2) The millennial character is very close to digitalization adaptation so that it provides opportunities for government collaboration with the industrial sector; 3) In 2030 it is estimated that 70 percent of future leaders in Indonesia will come from the millennial generation who are at a productive age. This generation is in control of the Indonesian economy in the future and is expected to be able to lead this nation towards a more advanced and dynamic development. This article provides an illustration that millennial opportunities to become leaders need to be encouraged so that they are able to become exemplary leaders, leaders who have a sense of responsibility, and leaders who are able to take risks and work in teams.

EFEKTIVITAS BANTUAN LANGSUNG TUNAI BAGI MASYARAKAT TERDAMPAK COVID 19 DI DESA BALAHU KECAMATAN TIBAWA KABUPATEN GORONTALO Abdul Wahab Podungge; Abdul Madjid Podungge; Dwi Indah Yuliyani Solihin
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol 10 No 1 (2023): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v10i1.506

This article aims to determine and describe the effectiveness of the direct cash assistance process for people affected by covid 19 in balahu village, tibawa district, gorontalo regency. the research method used is a qualitative method. the data analysis used is an interactive model analysis consisting of three analysis components, namely: 1) data reduction; 2) data presentation; 3) data verification and conclusion drawing. The results of the study show that: (1) in the context of handling the impact of covid 19, especially the economic impact, the balahu village government provides direct cash assistance sourced from village funds which are then distributed to the community through the specified mechanism and time; (2) the effectiveness of the blt program from the aspect of timeliness of blt distribution is on time and follows the existing mechanism. meanwhile, in terms of the accuracy of making choices, the village government has worked according to the procedure. the aspect of targeting accuracy, that the provision of direct village fund cash assistance is right on target.

Simplification Of Electronic-Based Policies On The Quality Of Driving License Services Abdul Wahab Podungge; Susi Yanti Halawa; Dwi Indah Yuliani Solihin
Musamus Journal of Public Administration Vol 6 No 2 (2024): Musamus Journal of Public Administration
Publisher : Department of State Administration - Musamus University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35724/mjpa.v6i2.3056

The Republic of Indonesia Police through the Research and Development Center has actually introduced an Electronic Based Government System which is the administration of government by utilizing information and communication technology to provide services to the community. However, this public service approach is not yet fully distributed across all Regional Police levels. The purpose of this article is to analyze the Simplification of Electronic-Based Policies on the Quality of Driving License Services. The research method used is a qualitative method. The data analysis used is an interactive model analysis which consists of three analysis components, namely: 1) Data Reduction; 2) Data Presentation; 3) Verify Data and Draw Conclusions. The results of the article show that: 1) The formulation of the policy, which includes how long the policy took to be made and the existence of public testing as well as understanding of personnel's understanding of the policy formulation, shows that it has been quite effective, because the placement of personnel in the Traffic Directorate of the Gorntalo Regional Police has gone through a scanning mechanism selected through a series of training -training at both the National Police Traffic Police level and the Gorontalo Regional Police level; 2) Policy implementation, which includes policy implementing resources, qualifications and monitoring systems for implementing policies, shows that it is not effective enough, because the characteristics of the community based on the 2021 Kominfo digital literacy survey, Gorontalo Province is ranked 29th or 6th from the bottom for the category of literate community technology . Apart from that, only 3 types of services are available, namely the Gorontalo City Police Satpas, Mobile SIM, and the Sinar Presisi application so they are not yet effective in reaching people outside Gorontalo City; 3) The results of the policy, which include objectives, quality, value of benefits and effectiveness of the resources used, show that they are not efficient enough, because the driving license service facilities are not yet capable, namely they do not have a standardized field for use in driving license practice tests, and complete facilities and supporting infrastructure. other ; 4) Outcome policy, which consists of feedback from the community receiving services and the consequences of the policy show that it is quite effective, because the service mechanism already refers to National Police Chief Regulation Number 5 of 2021 concerning the Issuance and Marking of Driver's Licenses

The Role of Organizational Policy Communication: Supporting Disaster Mitigation Management in Gorontalo, Indonesia Aneta, Yanti; Nusi, Djefriyanto; Anggrayni, Yenny; Solihin, Dwi Indah Yuliani; Hulinggi, Pebriyanto A.
Journal Public Policy Vol 10, No 2 (2024): April
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpp.v10i2.8728

Policies will be implemented well when communication is carried out by implementing transmission communication, consistency, and clarity. The research examines the topic of policy communication in flood disaster mitigation efforts in Gorontalo, Indonesia. The research uses a qualitative approach with an inductive mindset, this research starts from field data regarding the implementation of flood mitigation policies in Gorontalo Regency. The results of the study show that 1) Transmission communication has been carried out by various communication methods, such as apples, coordination meetings, socialization, and dialogue forums, used to disseminate information about flood mitigation policies; 2) Clarity of information shows that stakeholders are trying to ensure that the public understands information about flood disaster mitigation and is able to take appropriate steps when disasters occur; 3) Consistency of information related to disaster mitigation policies, scheduled evaluation practices, participation of community leaders, implementation of coordination meetings, and prevention of leadership dualism are crucial elements carried out by stakeholders. Based on the previous description, policy communication not only focuses on transmission, consistency, and clarity of information in flood mitigation, but must also be adaptive. Governments need to adapt communication to local cultures, values, and situations to ensure policies are more relevant and accepted by the community. The strength of this research is the comprehensive mapping of communication strategies in flood mitigation policies, identifying methods of internal government communication and socialization to the community. This provides a better understanding of the delivery and reception of information. The limitation is that it focuses only on disaster mitigation, so the findings are only relevant for disaster mitigation studies.

Implementsi Kode Etik Profesi Polri di Polresta Gorontalo Kota Andik Gunawan; Yanti Aneta; Dwi Indah Yuliani Solihin
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 8 No 4 (2025)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v8i4.4929

This study examines the implementation of the Police Professional Code of Ethics at Gorontalo City Police Resort (Polresta Gorontalo Kota) as a framework for strengthening integrity, accountability, and professionalism within the Indonesian National Police. Although the Code of Ethics has been formally institutionalized as a guiding principle for behavior, its implementation remains challenged by discrepancies between written norms and field practices. Several critical issues were identified, including the suboptimal internalization of ethical values, limited supervisory capacity of the Professional and Security Division (Propam) due to workload constraints, and inconsistencies in the imposition of sanctions for similar violations. On the other hand, leadership commitment to professionalism, an organizational culture oriented toward integrity, and the adoption of digital-based public service innovations were found to be supporting factors in advancing ethical enforcement. This research employed a qualitative descriptive approach through interviews, documentation, and observation, with analysis conducted using thematic categorization supported by relevant theories of professional ethics and organizational behavior. The findings confirm that the success of code of ethics implementation is largely determined by the clarity of regulations, the capacity of implementing personnel, the consistency of sanction enforcement, and community involvement in oversight processes. The results support the hypothesis that consistent and effective implementation of the professional code of ethics significantly enhances both the professionalism of police officers and public trust. This study contributes to the broader discourse on professional ethics in policing and highlights the importance of integrating regulatory, organizational, and social dimensions in sustaining ethical conduct within law enforcement institutions.

PERAN PEMERINTAH DESA DALAM PENGELOLAAN SAMPAH DI DESA LAUWONU KECAMATAN TILANGO KABUPATEN GORONTALO Alfiyya Vansolang; Juriko Abdussamad; Dwi Indah Yuliyani Solihin
Indonesian Journal of Social Science and Education (IJOSSE) Vol. 2 No. 2 (2026): Vol 2. No. 2 Edisi Mei 2026
Publisher : JCI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/ijosse.v2i2.2618

Penelitian ini bertujuan untuk menganalisis peran Pemerintah Desa dalam pengelolaan sampah di Desa Lauwonu Kecamatan Tilango Kabupaten Gorontalo. Fokus penelitian meliputi peran pemerintah desa sebagai fasilitator, regulator, dan dinamisator dalam pengelolaan sampah. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Sumber data diperoleh melalui wawancara mendalam dengan Kepala Desa, perangkat desa, dan masyarakat Desa Lauwonu yang didukung oleh observasi serta dokumentasi. Hasil penelitian menunjukkan bahwa peran pemerintah Desa Lauwonu dalam pengelolaan sampah belum sepenuhnya berjalan secara optimal. Hal ini ditandai dengan belum tersedianya sarana dan prasarana pengelolaan sampah seperti tempat sampah, Tempat Pembuangan Sementara (TPS), dan armada pengangkut sampah. Selain itu, pemerintah desa juga belum memiliki peraturan desa yang secara khusus mengatur tentang pengelolaan sampah sehingga perilaku masyarakat dalam membuang sampah belum dapat dikendalikan secara maksimal. Pada aspek dinamisator, pemerintah desa telah melakukan sosialisasi, kerja bakti, dan kegiatan kebersihan lingkungan, namun pelaksanaannya belum rutin dan belum menjangkau seluruh masyarakat secara merata. Akibatnya, partisipasi dan kesadaran masyarakat dalam pengelolaan sampah masih tergolong rendah. Meskipun demikian, pemerintah desa telah menunjukkan upaya awal dalam meningkatkan kesadaran masyarakat terhadap pentingnya menjaga kebersihan lingkungan. Kesimpulan dari penelitian ini menunjukkan bahwa peningkatan peran pemerintah desa dalam pengelolaan sampah dapat dilakukan melalui penyediaan sarana dan prasarana pengelolaan sampah, pembentukan peraturan desa tentang pengelolaan sampah, serta peningkatan sosialisasi dan pelibatan masyarakat secara aktif dalam menjaga kebersihan lingkungan.

IMPLEMENTASI KEBIJAKAN PROGRAM KELUARGA HARAPAN (PKH) DALAM PENGENTASAN KEMISKINAN DI DESA BUBA’A KECAMATAN PAGUYAMAN PANTAI KABUPATEN BOALEMO Nurlela Usman; Asna Aneta; Dwi Indah Yuliyani Solihin
Indonesian Journal of Social Science and Education (IJOSSE) Vol. 2 No. 2 (2026): Vol 2. No. 2 Edisi Mei 2026
Publisher : JCI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/ijosse.v2i2.2619

Penelitian ini bertujuan untuk menganalisis implementasi kebijakan Program Keluarga Harapan (PKH) dalam pengentasan kemiskinan di Desa Buba’a, Kecamatan Paguyaman Pantai, Kabupaten Boalemo. Fokus penelitian ini meliputi aspek komunikasi, sumber daya, disposisi atau sikap pelaksana, dan struktur birokrasi dalam pelaksanaan Program Keluarga Harapan. Penelitian menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Sumber data diperoleh melalui wawancara mendalam dengan aparat desa, pendamping sosial PKH, dan masyarakat penerima manfaat, yang didukung oleh observasi dan dokumentasi. Hasil penelitian menunjukkan bahwa implementasi Program Keluarga Harapan (PKH) di Desa Buba’a belum sepenuhnya berjalan optimal. Hal ini ditandai dengan masih kurang meratanya komunikasi dan sosialisasi program kepada Keluarga Penerima Manfaat (KPM), keterbatasan sumber daya dalam pelaksanaan pendampingan, serta adanya kendala koordinasi dan pelaksanaan tugas antar pelaksana program. Selain itu, disposisi atau sikap pelaksana dalam menindaklanjuti keluhan dan pembaruan data penerima bantuan belum berjalan secara maksimal. Meskipun demikian, Program Keluarga Harapan telah memberikan kontribusi positif terhadap peningkatan kesejahteraan masyarakat, terutama dalam membantu pemenuhan kebutuhan pendidikan, kesehatan, dan kebutuhan dasar keluarga miskin. Berdasarkan hasil penelitian, dapat disimpulkan bahwa implementasi Program Keluarga Harapan di Desa Buba’a telah memberikan manfaat bagi masyarakat, namun efektivitas pelaksanaannya masih memerlukan perbaikan pada aspek komunikasi, sumber daya, disposisi pelaksana, dan koordinasi birokrasi. Oleh karena itu, disarankan adanya peningkatan intensitas sosialisasi program, penguatan kapasitas dan jumlah sumber daya pelaksana, peningkatan responsivitas pendamping dan aparat desa terhadap kebutuhan masyarakat, serta penguatan koordinasi antar pihak terkait guna mewujudkan pelaksanaan program yang lebih efektif, tepat sasaran, dan berkelanjutan dalam mendukung pengentasan kemiskinan.

PERAN PEMERINTAH DALAM MEMBERIKAN LAYANAN KEBUTUHAN DASAR RUMAH LAYAK HUNI DI DINAS PUPR PROVINSI GORONTALO Sri Hariyanti Tahir; Rusli Isa; Dwi Indah Yuliani Solihin
Indonesian Journal of Social Science and Education (IJOSSE) Vol. 2 No. 2 (2026): Vol 2. No. 2 Edisi Mei 2026
Publisher : JCI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/ijosse.v2i2.2707

Penelitian ini bertujuan untuk mengetahui menganalisis bagaimana Peran Pemerintah Dalam Memberikan Layanan Kebutuhan Dasar Rumah Layak Huni di Dinas PUPR Provinsi Gorontalo. Fokus utama penelitian ini meliputi tiga aspek yaitu: (1) regulator (pengatur) (2) fasilitator (fasilitas pendukung) (3) dinamisator (pengerak). Metode penelitian ini mengunakan pendekatan kualitatif dengan jenis deskriptif. Teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukan bahwa peran pemerintah dalam memberikan layanan kebutuhan dasar rumah layak huni di dinas PUPR provinsi Gorontalo, telah terlaksana dengan cukup baik melalui fungsi regulator, fasilitator, dan dinamisator. Akan tetapi, efektivitas pelaksanaan program masih memerlukan perbaikan, terutama dalam aspek koordinasi, pendanaan, validasi data, penyediaan sarana pendukung, serta peningkatan partisipasi dan pemahaman masyarakat agar tujuan program dapat tercapai secara lebih optimal.

KINERJA DINAS KEPEMUDAAN OLAHRAGA DAN PARIWISATA DALAM MENINGKATKAN KUNJUNGAN WISATAWAN DI PENTADIO RESORT KABUPATEN GORONTALO Astri Hasniyantri Lanio; Asna Aneta; Dwi Indah Yuliani Solihin
Indonesian Journal of Social Science and Education (IJOSSE) Vol. 2 No. 2 (2026): Vol 2. No. 2 Edisi Mei 2026
Publisher : JCI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/ijosse.v2i2.2718

Penelitian ini bertujuan untuk mengetahui kinerja Dinas Kepemudaan, Olahraga dan Pariwisata Kabupaten Gorontalo dalam meningkatkan kunjungan wisatawan di Pentadio Resort Kabupaten Gorontalo. Fokus penelitian meliputi kemampuan (ability) sumber daya manusia, motivasi (motivation) kerja aparatur, dan dukungan (opportunity) fasilitas serta sistem yang tersedia dalam menunjang peningkatan kunjungan wisatawan. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif. Teknik pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Informan penelitian terdiri atas Kepala Dinas, Sekretaris, Kepala Bidang Pariwisata, pengelola Pentadio Resort, serta masyarakat atau wisatawan. Berdasarkan Hasil penelitian menunjukkan bahwa kinerja Dinas Kepemudaan, Olahraga, dan Pariwisata Kabupaten Gorontalo dalam meningkatkan kunjungan wisatawan di Pentadio Resort belum berjalan secara optimal. kemampuan, masih terdapat keterbatasan kompetensi sumber daya manusia (SDM) terutama dalam aspek inovasi pengelolaan, pemanfaatan teknologi digital, promosi wisata, dan pemeliharaan fasilitas. Pada motivasi, aparatur telah menunjukkan tanggung jawab dalam memberikan pelayanan, menjaga kebersihan, namun masih kurang dalam kreativitas dan inovasi untuk meningkatkan daya tarik wisata. Sementara itu, pada dukungan, telah dilakukan renovasi beberapa fasilitas wisata, tetapi masih ditemukan berbagai kendala seperti sarana dan prasarana yang rusak, kurang terawat, keterbatasan anggaran, serta promosi digital yang belum optimal.

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