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All Journal Serat Acitya Jurnal Suara Pengabdian 45 Public Service And Governance Journal Mimbar Administrasi
Christine Diah Wahyuningsih
FISIP UNTAG Semarang
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering Social Sciences Other

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Journal : Mimbar Administrasi

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Implementasi Program Keluarga Harapan (PKH) Dalam Mengatasi Kemiskinan Karningsih Karningsih; Christine Diah Wahyuningsih
MIMBAR ADMINISTRASI FISIP UNTAG Semarang Vol. 21 No. 2 (2024): Oktober: Jurnal MIMBAR ADMINISTRASI
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mia.v21i2.2089

Abstract

This study uses a qualitative research method with data collection techniques using observation, interviews and documentation. Research informants are determined purposively. Factors for the implementation of PKH are good communication between implementers and PKH recipients, as well as with the support of resources that have been provided by the government, both from human resources and financial resources. The open attitude of program implementers in providing information on the use of funds so that they are not misused. Meanwhile, the inhibiting factor for the implementation of PKH is that the data on beneficiaries of the Family Hope Program (PKH) is not on target. The implication of this policy is that assistance is still needed for PKH beneficiary communities to be further improved, as well as the existence of a bureaucratic structure in each region or environment of PKH beneficiary communities so that data updates can be well integrated, and carried out periodically and sustainably.
Pengaruh Kualitas Pelayanan dan Profesionalisme Pegawai Terhadap Kepuasan Pelayanan E- KTP di Kecamatan Tunjungan Kabupaten Blora Christine Diah Wahyuningsih; Feby Dwi Ismawati
MIMBAR ADMINISTRASI FISIP UNTAG Semarang Vol. 22 No. 1 (2025): April : Jurnal MIMBAR ADMINISTRASI
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/j7txn687

Abstract

Population administration services in each sub-district are a form of public service carried out by the Government in terms of serving the population administration needs of the local community. The problem in this study is to find the effect of service quality and employee professionalism on the satisfaction of the community using e-KTP services in Tunjungan sub-district, Blora Regency, while the objectives to be achieved are to find out and analyze the effect of service quality and employee professionalism on the satisfaction of the community using e-KTP services in Tunjungan sub-district, Blora Regency, then the population in this study was the community of Tunjungan sub-district as many as 45 people who were selected using accidental sampling techniques (based on coincidence) which were considered appropriate for the type of research while the sample was selected by purposive sampling (based on special characteristics) of the community who came to the Tunjungan sub-district office and had applied for e-KTP services. The results of the analysis concluded that there is a significant influence between Service Quality and Employee Professionalism on the satisfaction of the community of Users of e-KTP Making Services in Tunjungan District, Blora Regency, this is based on the results of the Determination Coefficient analysis where the calculation results were 63.5%, this is based on the existing interval, namely at the interval 60.00 -79.99% influential, while 36.5% of the satisfaction of the Community of Users of e-KTP Making Services is influenced by other factors such as Sub-district Leadership, Organizational Culture, Work Environment, Work Facilities, etc.
Co-Authors Bambang Martono Charis Christiani Charis Christiani Desy Ambarwati Domingos Lino Ximines Belo Domingos Lino Ximines Belo Endang Swastuti Feby Dwi Ismawati Harsoyo harsoyo Indra Kertati Karningsih Karningsih Rahmad Purwanto Widyastomo Rahmad Purwanto Widyastomo Rr. Kurniasih Wilujeng Susilo Endrawanti