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All Journal Jurnal Transportasi Rekayasa Sipil Journal of Civil Engineering Bangunan
Ria Asih Aryani Soemitro
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Civil Engineering, Building, Construction & Architecture Transportation

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Journal : Journal of Civil Engineering

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ANALISIS KUALITAS PELAYANAN RUSUNAWA GUNUNG SARI SURABAYA Niken Wulandari Purwaningdyah; Ria Asih Aryani Soemitro; Hitapriya Suprayitno
Journal of Civil Engineering Vol 33, No 2 (2018)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (258.716 KB) | DOI: 10.12962/j20861206.v33i2.4570

Abstract

The paper disccuses an analysis study on the service quality of Rusunawa Gunungsari in terms of occupants satisfacion, condition of current management body of rusunawa, and management recommendation to improve the service quality of Rusunawa Gunungsari. The analysis is performed by using Importance Performance Analysis (IPA) for occupants satisfaction and 7s Mc Kinsey model as a framework to identify the current condition of management body of Rusunawa Gunungsari, then the results of these two analysis are used as inputs for management improvement recommendation. The results shows that the comparison between perception and expectation of occupant (Total Compliance Level) for Rusunawa Gunung Sari is equal to 74.18%, the absence of maintenance regulation or Standard Operating Procedure (SOP), lack of occupant rules enforcement, insufficient rusunawa management budget, and lack of cleaners are management conditions that contribute to management low performance.The recommendation for improving management performance based on two analysis before are the management body should compile and implement the Standard Operating Procedure of rusunawa maintenance,enforce the occupants rules,add numbers of cleaners, and conduct an management evaluation as a maintenance budget reference.
ANALISIS PENENTUAN INFRASTRUKTUR PRIORITAS PADA KAWASAN KUMUH LINGKUNGAN KERANTIL KOTA BLITAR Ashara Annas; Ria Asih Aryani Soemitro; Eko Budi Santoso
Journal of Civil Engineering Vol 33, No 2 (2018)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (596.34 KB) | DOI: 10.12962/j20861206.v33i2.4568

Abstract

Data update from Public Works and Housing Ministry records the existence of slum area in Kerantil District, Blitar City. Blitar City government has tried to address slum problem in that district, but until now slum improvement programs still not showing significant result. Based on the existing condition, research on priority infrastructure is conducted in Kerantil slum area, Blitar City. The aim of this research is to address proper program response for Kerantil slum area, Blitar City. This research begins with determining factors causing slum in Kerantil slum area using Confirmatory Factor Analysis. After the factors are determined, infrastructure response priority is determined by means of Service and quality (servqual) Analysis and Importance Performance Analysis (IPA) by comparing the level of importance and performance about infrastructure in slum area based on respondent answer. Several factors causing slum in that area are street infrastructure, drainage infrastructure, water infrastructure, waste infrastructure, building infrastructure, fire protection infrastructure, and green open space infrastructure. The other factors are government role, social, economy, society, and legality. The prioritized infrastructure in Kerantil slum area are waste infrastructure, fire protection infrastructure, and green open space infrastructure.
Co-Authors Anita Susanti Ashara Annas Dwa Desa Warnana Eko Budi Santoso Hitapriya Suprayitno Niken Wulandari Purwaningdyah Siti Nurlita Fitri