<![CDATA[he paper disccuses an analysis study on the service quality of Rusunawa Gunungsari in terms of occupantssatisfacion, condition of current management body of rusunawa, and management recommendation to improve the servicequality of Rusunawa Gunungsari. The analysis is performed by using Importance Performance Analysis (IPA) for occupantssatisfaction and 7s Mc Kinsey model as a framework to identify the current condition of management body of RusunawaGunungsari, then the results of these two analysis are used as inputs for management improvement recommendation. Theresults shows that the comparison between perception and expectation of occupant (Total Compliance Level) for RusunawaGunung Sari is equal to 74.18%, the absence of maintenance regulation or Standard Operating Procedure (SOP), lack ofoccupant rules enforcement, insufficient rusunawa management budget, and lack of cleaners are management conditions thatcontribute to management low performance.The recommendation for improving management performance based on twoanalysis before are the management body should compile and implement the Standard Operating Procedure of rusunawamaintenance,enforce the occupants rules,add numbers of cleaners, and conduct an management evaluation as a maintenancebudget reference.]]>
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