Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal ESENSI: JURNAL BISNIS DAN MANAJEMEN Jurnal Medika: Medika
Zainal Zawir Simon
Universitas YARSI
Dentistry Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Passenger Loyalty Analysis: Case Study on Indonesian Commuter Trains Nazwirman Nazwirman; Zainal Zawir Simon
Esensi: Jurnal Bisnis dan Manajemen Vol 10, No 1 (2020)
Publisher : Faculty of Economic and Business

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/ess.v10i1.12556

Abstract

This study was aim is to analyze and describe passenger loyalty influenced by the desired service quality performance and satisfaction at PT Kereta Commuter Indonesia (KCI). A sample consisting of 198 respondents was selected based on the particular criteria. The analysis method used was Satistical Package for Social Science (SPSS) version 24 and Analysis of Moment Structure (AMOS) version 22. The results obtained from three hypotheses revealed that the performance of service quality influenced significantly on satisfaction. The service quality performance influenced loyalty significantly. Satisfaction significantly influences loyalty. The customer satisfaction mediated the significance influence of service quality dimensions toward loyalty of the customers. Important dimension in this study were that KCI officers were disposed to help if needed; passengers had a positive attitude; and KCI was the main choice rated by respondents. This study provided theoretical and managerial contribution for marketing service feild. In terms of theoretical implications, each dimension of the performance of service quality could show different levels of the effect toward consumer behavior and was able to offer significant contribution for a company.
Peningkatan Kompetensi Siswa SMK dalam Perhitungan dan PengisianSPT PPN Melalui Pembelajaran Kontekstual Muhammad Ghazali; Auliffi Ermian Challen; Zainal Zawir Simon; Effendi Zain; Leli Amelia Safitri; Shindi Aulia
Jurnal Medika: Medika Vol. 4 No. 4 (2025)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/v5mec837

Abstract

Perubahan tarif Pajak Pertambahan Nilai (PPN) yang diberlakukan mulai 1 Januari 2025 sesuai dengan Undang-Undang Harmonisasi Peraturan Perpajakan (UU HPP). Namun belum banyak siswa-siswa SMK yang mengetahui perubahan UU HPP mengenai PPN, cara perhitungan PPN, dan cara pengisian SPT Masa PPN. Pengabdian kepada masyarakat ini bertujuan untuk memberikan pengetahuan baru mengenai PPN, untuk meningkatkan kompetensi siswa dalam menghitung PPN, dan memperoleh keterampilan dalam pengisian SPT Masa PPN. Metode yang digunakan dalam pelatihan ini menggunakan pendekatan pembelajaran kontekstual melalui empat tahap yakni ceramah interaktif, simulasi studi kasus, latihan praktik, serta evaluasi dan umpan balik. Kegiatan pelatihan ini diselenggarakan di SMK Negeri 3 Jakarta yang diikuti oleh 36 orang siswa. Kegiatan pengabdian kepada masyarakat ini berjalan lancar dan telah mencapai tujuannya. Melalui metode kontekstual, siswa berhasil memahami konsep dasar Pajak Pertambahan Nilai, Perhitungan PPN terutang, dan Pengisian SPT Masa PPN. Sehingga pelatihan ini mampu meningkatkan kompetensi dan kepercayaan diri siswa dalam menerapkan pengetahuan perpajakannya
Co-Authors Auliffi Ermian Challen Effendi Zain Leli Amelia Safitri Muhammad Ghazali Nazwirman Nazwirman Shindi Aulia