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All Journal Jurnal Ilmiah Pariwisata Tourism Reserch Journal TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat Jurnal Pemberdayaan Pariwisata Jurnal Sains Terapan Pariwisata Jurnal Ilmiah Pariwisata

Ervina Taviprawati

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Author-ID : 2595781

Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Environmental Science Library & Information Science Mechanical Engineering Public Health Social Sciences Transportation Veterinary Other

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PENGARUH PENGEMBANGAN KARIER TERHADAP KINERJA KARYAWAN DI UNIT TATA GRAHA HOTEL MENARA PENINSULA Ervina Taviprawati; Vienna Artina Sembiring
Jurnal Ilmiah Pariwisata Vol 24 No 3 (2019): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

Hospitality as a part of the tourism industry is growing rapidly as well. In hotels already operating as well as the development of tourism, sometimes the guest still complaints. Especially in a hotel that is not managed professionally and efficiently, there will be many problems encountered for guest. However, the hotel strives to minimize the complaint. This is done so that guest feel satisfied with the services provided, it is expected to be regular guest. It is very clear that every company must pay attention to the quality of its employees. Quality can be achieved if through employee development. Development can be through education and training. One of them is through career development. This research was conducted to find out how much influence the development of careers on employee performance in Housekeeping Unit at Menara Peninsula Hotel. The research method was conducted by descriptive and correlational (correlation research), using purposive sampling method with 22 respondents, they are employees of the Menara Peninsula hotel. The results obtained that there is a strong positive relationship between career development variables and employee performance in the Tatagraha Hotel Unit, Menara Peninsula. This shows that career development variables affect employee performance, meaning that career development variables can influence performance variables very strongly. While the performance variable is influenced by other factors not examined.

Analisis Kualitas Pelayanan Room Attendant Terhadap Kepuasan Pelanggan Di Hotel Inter- Continental Jakarta Mid Plaza Ervina Taviprawati; Vienna Artina Sembiring; Emenina Tarigan
Jurnal Ilmiah Pariwisata Vol 24 No 1 (2019): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

Increasingly intense competition in the service or service industry, making hotel organizations strive to always improve the quality of service in accordance with customer demand at present (short term), as well as future (long term) so that customers feel satisfied and continue to use services. One important hotel service is Housekeeping department because it has a role to support cleanliness, neatness, and beauty of the room. To provide quality room service standards, behavior and actions of Room Attendant must be properly considered where the room attendant must understand how to serve and understand the guests, because providing quality services to guests has the purpose of winning business competition. The research method used is the Importance-Performance Analysis method at the Inter-Continental Hotel Jakarta Mid-Plaza for 1 month, from August untillseptember 2017 with 75 guest that stay in the hotel. Analysis of customer satisfaction. the advantage of this method is the using of measurement methods that are easy to understand. This method is done by measuring five dimensions of service quality, tangible, reliability, responsiveness, assurance, empathy. The results of the assessment show that the average room attendant performance is slightly higher than the average guest expectation, so guests staying at the Inter-Continental Hotel Jakarta Mid-Plaza are satisfied with the service of the room attendant

ANALISIS HUBUNGAN PERSEPSI MAHASISWA TENTANG MATA KULIAH HOUSEKEEPING DENGAN MOTIVASI BELAJAR DI SEKOLAH TINGGI PARIWISATA TRISAKTI JAKARTA Ervina Taviprawati; Vienna Artina Sembiring
Jurnal Ilmiah Pariwisata Vol 22 No 2 (2017)
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

Education is an important means for a nation to achieve progress. Learning is a process of behavioral change that takes place consciously and involves all students' abilities. The result of behavioral change s that occur as a result of this teaching - learning process is said to be the result of learning. This can be interpreted when a person learns a knowledge, then he has new skills about knowledge that has been learned in addition to the knowledge that has be en there. This research uses descriptive and correlational method in processing and analyzing data. The unit of analysis in this study is the students who majored in housekeeping STP Trisakti In this study the object is the students of the second semester of 2015 who studied housekeeping at STP Trisakti. Data analysis method used in this research is descriptive analysis with the intent to analyze the results of questionnaires from the relationship and the influence of student perceptions about the subject o f housekeeping with motivation to learn at Trisakti Tourism High School Jakarta. Student perception about housekeeping subjects affect the learning motivation by 49.67%. While the remaining 50.33% learning motivation is influenced by other factors.

Pengaruh Persepsi Pembelajaran Housekeeping Terhadap Pemilihan Karir Bagi Siswa SMKN 3 Bogor Ervina Taviprawati; Vienna Artina Sembiring; Emenina Tarigan
Jurnal Ilmiah Pariwisata Vol 25 No 3 (2020): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v25i3.1403

SMKN 3 is the only State Vocational School that has the competence of Hospitality Accommodation expertise in the city of Bogor. Hospitality Accommodation expertise competencies focus on vocational hospitality in particular hotel room division. So that the target of hospitality accommodation graduates can be a competent workforce in the Front Office or Housekeeping department in the hotel. But over time, the competency of hospitality accommodation expertise at SMKN 3 Bogor has become increasingly popular but is not the first choice for career selection after graduation, especially in housekeeping learning. In this study, using a descriptive method with a quantitative approach. The population is students from SMK Negeri 3 Bogor in particular are 85 students in the Hospitality Accommodation Expertise Competency. The study was conducted in April - July 2015, with the distribution of questionnaire questionnaires on May 25-27 2015 located at SMK Negeri 3 Bogor which is located at Jalan Raya Pajajaran No. 84 RT 05/06, Babakan, North Bogor, West Java. The results of the study are students who study Housekeeping in their schools and have the motivation to learn Housekeeping in their schools greatly affect the lives of these students every day. Students who choose a career in the field of Housekeeping because according to their personality can help these students interact with many people. Keywords : Learning Perception; Students; Vocational High School; Housekeeping

Pengaruh Kepuasan Kerja Terhadap Kualitas Pelayanan dan Loyalitas Kerja Pada Karyawan di Rumah Makan Palinggihan Cirebon Emenina Tarigan; Vienna Artina Sembiring; Ervina Taviprawati
Jurnal Ilmiah Pariwisata Vol 26 No 2 (2021): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v26i2.1418

This study aims to determine (1) job satisfaction on service quality; (2) job satisfaction on job loyalty. The method used in this study is simple regression analysis, the sampling technique in this study is a saturated sampling technique, the population is the same as the sample, namely 40 respondents. The results of the study of job satisfaction have a significant effect on service quality with a t-count value of 4.669 > t-table 2.024, while job satisfaction has a significant effect on job loyalty with a t-count value of 2.975 > t-table 2.024. The higher the job satisfaction of employees, the higher the quality of services provided to employees and customers. Then the higher the employee's job satisfaction, the higher the employee's work loyalty given to the company. For the management of the Mostgihan restaurant, it provides a remuneration system based on performance, length of work, career path, and old age insurance. Employee welfare will have an impact on increasing job satisfaction. In improving the quality of service, the Panggihan restaurant provides training for its employees so that employees are more confident in communicating with guests and have expertise in serving in order to achieve good service quality. Keywords: Restaurant, Job Satisfaction, Service Quality, Work Loyalty

Pengaruh Fasilitas Terhadap Keputusan Menginap di Homestay Desa Cipasung, Kuningan Vienna Artina Sembiring; Ervina Taviprawati; Anis Darsiah
Jurnal Ilmiah Pariwisata Vol 25 No 1 (2020): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

A rural area that has a unique and distinctive attraction (both in the form of physical attraction / uniqueness of the rural natural environment and social and cultural social life), which is managed and packaged naturally and attractively. Cipasung Village is administratively one of the villages in the Darma subdistrict of Kuningan Regency, having an area of ± 151.2 Ha. This village has the potential to develop itself as a tourist village due to natural attractions (such as the Darma Reservoir), village institutions (Bumdes and Kompepar), capacity building (community cohesion), and the potential of tourism facilities (such as housing eligibility for homestays). Homestay is a temporary lodging or resting place that will be used for tourists who vacation in a tourist area. Homestay is also one of the accommodations currently attracting more foreign and domestic tourists. The research method is a deskriptif korelasional, because this study aims to obtain a complete picture of the facilities at the homestay and the decision to stay at the homestay. The results of the study showed that the facility had no effect on the decision to stay at the Cipasung village homestay, Kuningan.

The Effect of Product Quality and Customer Satisfaction on Customer Loyalty at Pempek 888 Taman Kenten Palembang Restaurant Amrullah Amrullah; Ervina Taviprawati; Dinda Permatasari
Jurnal Penelitian Pariwisata Vol 6 No 1 (2022): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v6i1.157

This study aims to determine product quality and satisfaction on customer loyalty. This research uses descriptive research with a quantitative approach and multiple regression analysis methods. The sampling technique uses accidental sampling. The population is all customers who come to Pempek 888 Taman Kenten Palembang Restaurant, while the total sample is 98 respondents based on the Slovin formula. The results showed that product quality and satisfaction partially had a significant effect on customer loyalty. It is hoped that Pempek 888 Taman Kenten Palembang Restaurant will continue to maintain and improve product quality from color, appearance, portion, shape, temperature, texture, aroma, level of maturity, and taste offered, up to the halal guarantee provided must be maintained and improved so that customers continue to feel satisfied and do not move to another place. Keywords: Product Quality, Customer Satisfaction, Customer Loyalty

Pengembangan Potensi Desa Wisata Melalui Pelatihan Homestay di Desa Cipasung, Kuningan Vienna Artina Sembiring; Ervina Taviprawati; Anis Darsiah
Jurnal Pemberdayaan Pariwisata Vol 2 No 1 (2020): Jurnal Pemberdayaan Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat STP Trisakti

The tourism village is a rural area that has several special characteristics to become a tourist destination. One of the villages that develops tourist villages to empower their communities is the village of Cipasung, Kuningan. With the potential of tourism attraction is the Darma Reservoir, Based on the results of a survey and cooperation carried out by the Community Service of STP Trisakti with partners, homestay training is conducted to the community in the village of Cipasung. The method used Observation Method, Socialization Method, Discussion Method. which numbered 26 people. Training and counseling were conducted at the BUMDES office in Cipasung village. On 09 - 11 December 2019. Homestay training is carried out to improve facilities, so that homestay hygiene is maintained, the host can provide good servants to guests who stay overnight at the homestay.

Pelatihan Pemanfaatan Media Sosial Sebagai Alat Promosi Bagi Usaha Binatu ‘Spray Away’ Yang Terkena Dampak COVID-19 Ervina Taviprawati; Anis Darsiah; Nurisya Akhsa
Jurnal Pemberdayaan Pariwisata Vol 3 No 2 (2021): Jurnal Pemberdayaan Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat STP Trisakti

Adanya Covid-19 saat ini banyak masyarakat yang memulai berolahraga di rumah, tanpa diketahui, ada cara tertentu untuk membersihkan alat-alat olahraga yang digunakan, khususnya matras. Matras adalah alas yang digunakan saat berolahraga yang terbuat dari rubber tebal. Banyak yang membersihkan matras dengan kain kecil menggunakan air. Padahal, membersihkan matras menggunakan air saja tidak cukup, karena air keringat yang menetes saat olahraga tidak akan bersih. Untuk itu kami melihat peluang untuk membuat cleaning spray, chemical yang dapat digunakan untuk pembersih matras. Pelatihan ini bertujuan untuk membantu dan memberikan solusi bagi persoalan yang dihadapi usaha binatu Spray Away, dalam hal ini persoalan promosi untuk menjual bahan pembersih untuk matras yang digunakan untuk berolahraga di rumah. Pelatihan ini diharapkan peserta pengabdian ini dapat memasarkan produk cleaning spray dalam bentuk pemasaran online melalui media sosial. Kata Kunci: Media Sosial, Cleaning Spray, Binatu

Pelatihan Pemanfaatan “Formula Clean” Dalam Pengemasan dan Alat Promosi Bagi Reseller Bahan Chemical Area di Sekitar Perumahan Veteran Bintaro, Jakarta Selatan Wijayanti Dewi Prabandari; Ervina Taviprawati; Andhika Aditama
Jurnal Pemberdayaan Pariwisata Vol 4 No 2 (2022): Jurnal Pemberdayaan Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat STP Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jpp.v4i2.1634

Tujuan kegiatan ini adalah membantu usaha kecil mandiri yang menjual formula clean di area sekitar Veteran Bintaro Jakarta Selatan dengan cara mempromosikan apa yang dijual dalam bentuk kemasan yang menarik dan juga membuatkan poster yang menarik. Kegiatan ini dilaksanakan dalam bentuk bimbingan teknis secara online. Kegiatan pelatihan meliputi pembuatan promosi, pengemasan produk dan fungsi dari bahan chemical. Lokasi kegiatan ini di Veteran Bintaro Jakarta Selatan. Adapun materi pada kegiatan pelatihan tersebut adalah pengenalan produk bahan chemical, cara pengemasan, cara promosi melalui media sosial. Peserta pada kegiatan ini berjumlah 21 orang peserta yang terdiri dari pemilik dan para staf karyawan sejumlah 6 orang staf karyawan dan 15 orang dari masyakat daerah Veteran Bintaro. Hasil dari kegiatan ini Para peserta mampu bekerja sama dengan baik dan puas akan pelatihan yang diberikan. Beberapa yang menjadi program usaha “Formula Clean” selanjutnya adalah menindaklanjuti saran yang diberikan oleh tim pelatihan dan akan merencanakan penyelarasan konten akun media sosial yang akan dibuat.

Co-Authors Amrullah Amrullah Andhika Aditama Darsiah, Anis Dinda Permatasari Emenina Tarigan Irfal Mimi Enggriani Nurisya Akhsa Rahmat Ingkadijaya Vienna Artina Sembiring, Vienna Artina Vienna Artina.S Wijayanti Dewi Prabandari

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