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Nurmiwiyati, Nurmiwiyati
Universitas Pancasila
Biochemistry, Genetics & Molecular Biology Health Professions Immunology & microbiology Medicine & Pharmacology Public Health

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Pengaruh Ketersediaan Obat dan Kualitas Pelayanan Farmasi terhadap Kepuasan dan Loyalitas Pasien Rawat Jalan (Studi pada Rumah Sakit Ibu dan Anak PKU Muhammadiyah Cipondoh, Tangerang) Nurmiwiyati Nurmiwiyati; Amelia Oktrivina DS; MGS Aritonang; Kosasih Kosasih
Jurnal Surya Medika (JSM) Vol 6 No 1 (2020): Jurnal Surya Medika (JSM)
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/jsm.v6i1.1474

Abstract

Customer satisfaction is the key to creating customer loyalty, as well as in-hospital services. This study will examine aspects of drug availability and quality of service and its effect on the satisfaction and loyalty of outpatients at PKU Muhammadiyah Hospital in Cipondok, Tangerang. This study uses a survey method with a questionnaire as a data collection tool. A quantitative approach was carried out using Structural Equation Modeling (SEM) analysis with LISREL. The study sample was taken from all patients who visited the outpatient unit at PKU Muhammadiyah Hospital in Cipondoh, Tangerang, or their families who came for treatment and bought medicine at PKU Muhammadiyah Hospital in Cipondoh, Tangerang. The results showed Availability of drugs had a significant effect on outpatient satisfaction, The quality of pharmaceutical installation services has a significant effect on outpatient satisfaction, Availability of drugs significantly influences outpatient loyalty, Service quality has no significant effect on outpatient loyalty, and patient satisfaction has a significant effect on outpatient loyalty. The results of statistical tests noted that 86% of patient satisfaction levels were affected by the availability of drugs and the quality of services, and 89% of patient loyalty was influenced by the availability of drugs and quality of service.
PREVALENSI KEJADIAN DERMATITIS KONTAK PADA WANITA BEKERJA DI RUMAH (IRT) DAN BEKERJA DI KANTOR Hikmah, Febrial; Nurmiwiyati, Nurmiwiyati
PHRASE (Pharmaceutical Science) Journal Vol 3, No 2 (2023): Pharmaceutical Science Journal Vol 3 No 2, 2023
Publisher : Sekolah Tinggi Ilmu Kesehatan Widya Dharma Husada Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52031/phrase.v3i2.620

Abstract

Dermatitis kontak merupakan reaksi inflamasi akut atau kronis dari suatu zat yang bersentuhan dengan kulit. Terdapat dua jenis dermatitis kontak, yaitu dermatitis kontak iritan dan dermatitis kontak alergi. Tujuan penelitian ini untuk mengetahui prevalensi kejadian dermatitis kontak pada wanita bekerja di rumah (IRT) dan bekerja di kantor.  Penelitian ini merupakan penelitian desktiptif cross sectional dengan pengambilan data dari rekam medis di poli kulit dan kelamin RSU Tangerang Selatan periode tahun 2021 hingga 2022. Semua data pasien yang terdiagnosis dermatitis kontak, berjenis kelamin wanita dan berusia di atas 25 tahun dianalisis sebagai data penelitian. Hasil penelitian ini mendapatkan kesimpulan bahwa baik ibu rumah tangga maupun wanita yang bekerja di kantoran berpeluang yang sama untuk mengalami gangguan kulit dermatitis kontak. Lokasi lesi bagi pasien ibu rumah tangga paling banyak pada daerah tangan dan lain-lain, sedangkan pada wanita kantoran paling banyak pada daerah kaki dan wajah. Terapi yang paling banyak diberikan oleh dokter pada setiap kelompok pekerjaan yaitu terapi kombinasi kortikosteroid dan antihistamin.
Co-Authors Hikmah, Febrial Kosasih Kosasih MGS Aritonang Oktrivina, Amelia