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All Journal Jurnal Ilmiah Farmasi JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Majalah Farmaseutik
Satibi Satibi
Fakultas Farmasi Universitas Gadjah Mada
Health Professions Medicine & Pharmacology Public Health

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KINERJA INSTALASI FARMASI RUMAH SAKIT X PURWOKERTO DITINJAU DARI PERSPEKTIF PROSES BISNIS INTERNAL BALANCED SCORECARD “AVERAGE DISPENSARY TIME DAN WAKTU PEMBERIAN INFORMASI OBAT Fithria Dyah Ayu; Satibi Satibi; Achmad Fudholi
Jurnal Ilmiah Farmasi Vol. 10 No. 2 (2013): Jurnal Ilmiah Farmasi
Publisher : Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/jif.vol10.iss2.art2

Abstract

IFRS (Instalasi Farmasi Rumah Sakit) X Purwokerto adalah salah satu rumah sakit milik pemerintah yang bergerak pada pelayanan publik. IFRS X sebagai salah satu organisasi yang memasuki lingkungan industri kesehatan yang kompetitif harus dapat meningkatkan kinerja dan memberikan pelayanan terintegrasi secara lebih efektif, efisien, dan inovatif. Penelitian ini bertujuan untuk mengetahui proses bisnis internal IFRS X berdasarkan perspektif balanced scorecard, meliputi ratarata dispensing time, dan rata-rata waktu pemberian informasi obat. Desain penelitianini adalah cross sectional. Data kuantitatif didapatkan dari lembar observasi pada resep untuk rata-rata dispensing time
EVALUATION OF DRUGS SUPPLY MANAGEMENT IN HEALTH DEPARTMENT OF KABUPATEN CILACAP DISTRICT IN 2008, 2009 AND 2010 Tiekha Kencanasari; Achmad Fudholi; Satibi Satibi
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 2, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.69

Abstract

Drugs supply management aims to control the drugs supply and make sure that the drugs in good condition, fairly distributed, and fulfill the types and quantity of the drugs needed by health service. Health department of Cilacap District faced many obstacles in drugs supply management during 2008-2010. Therefore, evaluation of drugs supply management in health department of Kabupaten Cilacap during 2008-2010 certainly needed to make the better drugs supply. The research conducted with observational method using descriptive monitoring. Data were collected retrospectively using data of planning, drugs supply and storage, and drugs consumption in health department of Cilacap District. Indicators that used in the research were indicators that determined by health Department of Indonesia in 2006. Primary data were gathered through interview with 3 groups: policy group, drugs supply group, and drugs consumption group or drugs management. Values of drugs management indicators –based on pedoman supervisi dan evaluasi obat publik dan perbekalan kesehatan were gathered through evaluation. The evaluation results show that in 2008, 2009, 2010, the indicators were not fit with the standard indicator, such as: indicator of drugs’ planning accuracy (147%, 108% and 145%), drugs charge per person in Cilacap District (Rp.1.342, Rp.2.000, Rp.4.615) accuracy level of financing the drugs supply (94,60%, 95,04%, 98,30%), and percentage of financing drugs supply (24,8%, 14,8%, 49%). Indicators that fit with the standard indicators were such as: Level of drugs supply (16, 5, and 7 months), accuracy level of drugs item with DOEN 52,4% during 2008-2010, generic drugs supply (89,6%, 79,1%, 88,2%), accuracy level of drugs distribution 100% during 2008-2010, accuracy level of LPLPO delivery time, drugs supply is fit with the drugs demand (109%, 160%, 167%), and drugs charge per visit per prescription (Rp.7.512, Rp. 8.180, Rp. 7.536). Keywords: Drugs Supply Management, Evaluation, Indicators, Health Department of Kabupaten Cilacap
EFFECTS OF SERVICE QUALITY ON INPATIENT’S SATISFACTION AND LOYALTY: EMPIRICAL STUDY IN FATIMAH ISLAMIC HOSPITAL CILACAP Zakki Kholid; Suci Paramithasari Syahlani; Satibi Satibi
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 2, No 4
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.89

Abstract

The need for qualified hospital service has increased along with the improving economy and health ststus of the people. In recent years, the growth of private hospitals in Indonesia has showed significant development with the various regulations and legislation by the government. Therefore, in order to survive in the midst of competition, the Fatimah Islamic Hospital Cilacap should be able to provide a qualified service that’s oriented to achieve patient satisfaction that will lead to patient loyalty. This study was aimed to determine the effect of service quality on satisfaction and to know the effect of satisfaction with the loyalty of inpatients at the Fatimah Islamic Hospital Cilacap. The research was a crosssectional analytic with prospective data collection. The quantitative data were obtained by using a closed questionnaire. The questionnaire were given to 123 inpatients. Then the data were analyzed using multiple linear regression statistical method to investigate the effect of service quality dimension with satisfaction and simple linear regression methods to investigate the effect of satisfaction with the loyalty of inpatients at the hospital. The results showed that there was a positive effect between service quality and satisfaction of inpatients at the Islamic Fatimah Cilacap Hospital. The quality of service that give the most impact on patient satisfaction was tangible dimension with regression coefficient 0.244, while the smallest effect was the dimension of reliability with regression coefficient 0.185. In addition, this study also shows that there was a positive effect between patient satisfaction and loyalty of inpatients at the Fatimah Islamic Hospital Cilacap.Keywords: Service Quality, Patient Satisfaction, Patient Loyalty, Hospital
Evaluasi Management Support pada Pengelolaan Obat di RSUD Kabupaten Ngawi Fita Dewi Yuniarti; Satibi Satibi; Tri Murti Andayani
Majalah Farmaseutik Vol 17, No 1 (2021)
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/farmaseutik.v17i1.52157

Abstract

Pengelolaan obat yang efektif dan efisien di instalasi farmasi rumah sakit meliputi tahap seleksi, pengadaan, distribusi dan penggunaan yang didukung oleh manajemen pendukung (management support) yang terdiri dari perencanaan administrasi, organisasi, sumber daya manusia, sistem informasi.Tujuan penelitian ini untuk mengetahui gambaran management support terhadap pengelolaan obat di Instalasi Farmasi RSUD Kabupaten Ngawi. Penelitian ini bersifat deskriptif menggunakan metode wawancara dan telaah dokumen. Data kuantitatif diambil secara retrospektif (tahun 2018); dan data kualitatif diperoleh dari wawancara dengan informan yang dipilih secara purposive sampling. Data hasil penelusuran dokumen dan wawancara diklasifikasikan menjadi 2 kelompok yaitu data kualitatif dan data kuantitatif. Data kualitatif berupa hasil wawancara disajikan dalam bentuk tekstual berupa narasi. Data kuantitatif dibandingkan dengan standar, kemudian disajikan dalam bentuk tabel.Dari hasil penelitian ini menunjukkan perencanaan dan administrasi pada persentase kesesuaian jumlah permintaan dan perencanaan 103,18%; persentase stok obat mati 0,4%; persentase obat ED 0,36%. dari manajemen organisasi, sudah terdapat struktur organisasi yang jelas sesuai dengan tugas, pokok dan fungsinya. Dari manajemen sumber daya manusia, memerlukan penambahan SDM apoteker. Dari manajemen sistem informasi: SIM yang ada hanya lokal untuk instalasi farmasi. Dari hasil penelitian ini menunjukkan bahwa pengelolaan obat di IFRS RSUD Kabupaten Ngawi  belum efisien, karena belum didukung sepenuhnya oleh management support yang baik.
Co-Authors Achmad Fudholi Fita Dewi Yuniarti Fithria Dyah Ayu Suci Paramithasari Syahlani Tiekha Kencanasari Tri Murti Andayani Zakki Kholid