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Rika Rahmat Putri
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Computer Science & IT Control & Systems Engineering Industrial & Manufacturing Engineering

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System Improvement Proposal in Increasing the Service Quality of Online Warehouse Administration System using ISO/IEC 9126 Standard (Case Study: PT. PLN (PERSERO) Duri Rayon) Muhammad Ihsan Hamdy; Rika Rahmat Putri
JRSI (Jurnal Rekayasa Sistem dan Industri) Vol 7 No 01 (2020): Jurnal Rekayasa Sistem & Industri - Juni 2020
Publisher : School of Industrial and System Engineering, Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jrsi.v7i1.352

Abstract

Dalam pembangunan sebuah sistem diperlukan adanya penjaminan kualitas. Sebuah sistem bisa dikatakan berkualitas baik apabila sudah memenuhi kebutuhan pemakai. Kualitas dapat diukur dari beragam sudut pandang. Salah satu sudut pandang untuk mengukur kualitas perangkat lunak adalah dengan berfokus kepada kepuasan pengguna (user based). Untuk mengetahui kualitas suatu sistem maka diperlukan analisis kualitas terhadap sistem tersebut. Sistem administrasi gudang online (AGO) yang digunakan untuk mengelola persedian material gudang di PT. PLN (Persero) Rayon Duri ini masih memiliki kekurang an dalam pelayanannya saat digunakan, penelitian ini bertujuan untuk menemukan usulan perbaikan guna meningkatkan persentase kualitas layanan sistem administrasi gudang online (AGO) berdasarkan standar ISO/IEC 9126. Metode pengumpulan data pada penelitian ini menggunakan metode wawancara dan kuesioner untuk mengetahui keluhan user terhadap sistem, sedangkan untuk pengolahan data menggunakan pendekatan maturity model dan delay. Dalam pengujian tingkat reliability (keandalan) sistem AGO berada pada level 1 (sistem sudah terkomputerisasi namun belum terstandarisasikan), untuk mengujian delay seluruh keterlambatan input masuk pada kategori baik dan bisa dimaklumi. Berdarsarkan level maturity (kematangan) dan delay pengujian meghasilkan bahwa sistem administrasi gudang online (AGO) memerlukan adanya perbaikan dan perawatan untuk meningkatkan kinerja kualitas layanan sistem terhadap pengguna (user), sehingga dengan adanya perbaikan dan perawatan sistem dapat meningkatkan 26% menjadi 41% persentase kualitas sebuah sistem teknologi informasi.
System Improvement Proposal in Increasing the Service Quality of Online Warehouse Administration System using ISO/IEC 9126 Standard (Case Study: PT. PLN (PERSERO) Duri Rayon) Muhammad Ihsan Hamdy; Rika Rahmat Putri
Jurnal Rekayasa Sistem & Industri Vol 7 No 01 (2020): Jurnal Rekayasa Sistem & Industri
Publisher : School of Industrial and System Engineering, Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jrsi.v7i1.352

Abstract

In building a system, it was needed a quality guarantee. A system could be stated wellqualified, if it met the user needs. The quality could be measured from various points of views.One point of views to measure the software quality was focusing on user satisfaction (userbased). To know the quality of a system, it was needed a quality analysis of its system. Therewas a lack of service when online warehouse administration system used to manage thewarehouse material inventory in PT. PLN (Persero) Duri Rayon was used. This research aimedat finding proposed improvements for increasing the service quality percentage of onlinewarehouse administration system based on ISO/IEC 9126 standard. The methods of collectingthe data were using interview and questionnaire to know user complaints to the user. MaturityModel and Delay approaches were used to process the data. In testing the reliability level,online warehouse administration system was on the first level (the system was computerized,but it was not standardized yet). In testing the delay, all the delays in input were on goodcategory and it could be understandable. Based on the levels of maturity and delay, the testshowed that there was a need to improve and maintenance the online warehouse administration system to increase the performance of system service quality for users, so that the existence ofrepairs and maintenance systems can increase 26% to 41% the percentage of the quality of aninformation technology system.
Co-Authors Muhammad Ihsan Hamdy