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Journal : Business and Management Review

Pengaruh Kompensasi Terhadap Kepuasan Kerja pada Karyawan yang dialihdayakan (Studi kasus pada PT. Bakrie Telecom, Tbk) Fortunisa, Ananda; Febrina, Dina
Business and Management Review Vol 2, No 1 (2011): Desember
Publisher : Universitas Bakrie

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Abstract

Employee satisfaction is important for a company in creating employment viability, regardless of the type of work. One effort to create high satisfaction of employment is to provide adequate compensation for employees. Lately companies that use outsourced workers or employees who are outsourcing more and more prevalent and it is a challenge for corporate users of outsourcing employees to realize the employee job satisfaction, one way is to provide appropriate compensation. Their are two forms of compensation, direct compensations and indirect compensations, direct compensations are namely salary, incentive and bonus compensations while indirect compensations consists of health support, safety support, holiday allowances, and employee welfare facilities. The purpose of this study was to determine the implementation of compensation given to outsourced employees at PT. Bakrie Telecom, to find out the level of employment satisfaction of outsourced employees, to know the influence of compensation towards employment satisfaction, and the types of employee compensation that have a significant influence on employment satisfaction. This research is uses a descriptive analysis, the variables used in this research are; direct compensation (X1), indirect compensation (X2) and empoyment satisfaction (Y) As for the samples taken for this reasearch consist of 50 respondents. The sampling method used for this reasearch is probability sampling. Based on the calculation the hypothesis test showed that the partial direct compensation variable (X1) adversely affect the Employee Satisfaction variable (Y) and indirect compensation variable (X2 ) has a positive effect on Employment satisfaction variable (Y). The results of the analysis uses a multiple linear Regression method where the R-square obtained is at 0.548. While the variable that has the most significant influence is Indirect Compensation variable, with a value of B (beta) at 0.582. Keywords: Direct Compensation, Indirect Compensation, Job satisfaction
Analisis Gap Kepentingan dan Kepuasan Pelanggan : Suatu Pendekatan Evaluasi Mutu Pelayanan Fortunisa, Ananda
Business and Management Review Vol 1, No 2 (2011): Juni
Publisher : Universitas Bakrie

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Abstract

The purpose of this paper is to provide same insight (1) service quality evaluation by proposing the importance-performance analysis as valuable tool to ensure multi-perspective evaluation and by customer satisfaction index, then (2) to know what priority attributes have to keep up the good work to achieve customer satisfaction. Data were obtained from 100 Esia customers who use service transactions online payment points wich sampling technique is convenience sampling. Data processed by using Importance Performance Analysis (IPA) methode and Customer Satisfaction Index (CSI). The IPA results showed by cartesius diagram and describes about the attribute fill in each quadran which have different meanings. Analysis of the level of concordance shows that lowest quality of service factors is the emphaty (78.60%), whereas the highest level is tangible dimension (89.45%). Based on the CSI calculations customer satisfaction is 72.17%. Keywords: Customer Expectation, Customer Satisfaction, Service Quality
Category Membership: Suatu Pendekatan Analisis Positioning pada Food Convenience Retail di Jakarta Fortunisa, Ananda; Trihartanto, Bambang
Business and Management Review Vol 3, No 1 (2012): Desember
Publisher : Universitas Bakrie

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Abstract

Category membership is a brand of excellence and functionality of a closest substitute product. In this case,marketers sort product attributes or benefits into two points, point of parity and point of difference, in order to formthe frame of reference of the product. Frame of reference can help marketers to find out who its competitors are andwhere to position himself in the membership category. This study aims to examine the factors forming the 7-Eleven 'spositioning and to determine 7-Eleven 's category membership in the retail business in Indonesia. Both of these isvery important to investigate, because 7-Eleven is not nor in convenience store neither in food store anyway. Thisstudy uses descriptive method verification, which is implemented through field data collection by distributingquestionnaires to 150 respondents in three outlets, Matraman, Plaza Festival, and Farnan Menteng. Respondentswere selected at 1;andom, and who had been shopping at 7-Eleven. Based on the perspective of the respondents, theresults showed that 7-Eleven is not clearly in the group membership categories, whether in the category ofcommodities business retailer or restaurant services retailer. This is because although 7 -Eleven has a patented foodproduct but 7-Eleven also sells merchandise day-to-day needs. The results suggest that 7-Eleven has to morefocusing in what types of retailer category, so it was able to under,stand who its competitors and how to deal with it.Keyword: category membership, positioning, food-convenience retail DAFTAR PUSTAKA Aaker, D.A., & Shansby, G.J. 1982. Positioning Your Product. Business Horizons, Vol. 25 May/June, pp.56-62. Ander, W.N. and Stern, N.Z. 2005. Winning at Retail. Beijing : Publishing House of Electronics Industry. Anderson, J.R. and Bower, G.H. 1973.  Human Associative Memory. Washington DC : Winston & Sons. Collier, David A., and Meyer, Susan M. 1995. A Service Positioning Matrix. 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