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All Journal Value: Jurnal Manajemen dan Akuntansi Jurnal Ekonomi Manajemen Sistem Informasi Siber Journal of Transportation and Logistics
Honny Fiva Akira Sembiring
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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PERENCANAAN KUALITAS PELAYANAN DAN KINERJA LAYANAN PELABUHAN: STUDI PADA PELABUHAN DI BANTEN HM. Thamrin; Honny Fiva Akira Sembiring
Value : Jurnal Manajemen dan Akuntansi Vol 11 No 1 (2016): Edisi : Januari - Juni 2016
Publisher : Prodi Ilmu Manajemen, Fakultas Ekonomi Universitas Muhammadiyah Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32534/jv.v11i1.324

Abstract

The role of ports in a transportation system, requires that each port has a basic framework of port development and development plans. Port service is a chain in supporting the smoothness of sea freight The research aims to examine and analyze the effect of planning dimensions of policies, procedures, standards, on the performance of port services in Banten Province The method used causality to analyze the existence or absence of mutual relationship between variables. The sample in this research is employee and port service section in Banten Region. Sampling method used is accidental sampling with employee criteria have been involved in planning and service sections amounted to 40 respondents. Analytical techniques used for hypothesis testing using Regression Analysis The results showed that the policy dimension affects the performance of services, procedures affecting performance, standards affect the performance, services and programs affect the performance of services Keywords: Service Planning, Service Performance and ports
Maritime Safety Assessment: Analysis of Safety Management System (SMS), Ship Surveillance, and Ship Technical Condition Honny Fiva Akira Sembiring
Siber Journal of Transportation and Logistics Vol. 3 No. 4 (2026): (SJTL) Siber Journal of Transportation and Logistics (January - March 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v3i4.593

Abstract

Maritime Safety Assessment: Analysis of Safety Management System (SMS), Ship Surveillance, and Ship Technical Condition is a scientific literature review article. The purpose of this article is to develop a hypothesis of the influence of variables that will be used in further research. The objects of this research are online libraries, Google Scholar, Mendeley, Scopus, and other academic online media. The research method uses library research sourced from e-books and open-access e-journals. The results of this article are: 1) the influence of Safety Management System (SMS) Analysis on Maritime Safety Assessment; 2) the influence of Ship Surveillance on Maritime Safety Assessment; 3) the influence of Ship Technical Condition on Maritime Safety Assessment.
Determination of User Satisfaction of Seafarer's Book Service: Analysis of Service Quality, Facilities, and Standard Operating Procedures at KSOP Class II Marunda Honny Fiva Akira Sembiring; Asep Suparman; Fransisca Pratiwi; Reza Jaya Sakti; Chandra Mardika Saputra
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7518

Abstract

Determination of Seafarer's Book Service User Satisfaction: Analysis of Service Quality, Facilities, and Standards Operating Procedure at Ksop Class II Marunda is a scientific literature review article. The purpose of this article is to develop a hypothesis of the influence of variables that will be used in further research. The objects of this research are online libraries, Google Scholar, Mendeley, and other academic online media. The research method uses library research sourced from e-books and open-access e-journals. The results of this article are: 1) the effect of service quality on service user satisfaction; 2) the effect of facilities on service user satisfaction; 3) the effect of SOP on service user satisfaction.
Co-Authors ASEP SUPARMAN Chandra Mardika Saputra Fransisca Pratiwi HM. Thamrin Reza Jaya Sakti