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All Journal Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Value: Jurnal Manajemen dan Akuntansi Journal of General Education and Humanities Jurnal Ekonomi, Manajemen, Akuntansi Jurnal Administrasi Terapan DIMASEJATI:Jurnal Pengabdian Kepada Masyarakat
Risdianto Risdianto
Fakultas Ekonomi, Universitas Muhammadiyah Cirebon
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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DETERMINAN KUALITAS PELAYANAN PERBANKAN TERHADAP KEPUASAN NASABAH PADA TABUNGAN BRITAMA (Studi Kasus Pada PT. Bank Rakyat Indonesia Unit Kanoman Cirebon) Ali Jufri; Risdianto Risdianto
Value : Jurnal Manajemen dan Akuntansi Vol 11 No 2 (2016): Juli - Desember 2016
Publisher : Prodi Ilmu Manajemen, Fakultas Ekonomi Universitas Muhammadiyah Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32534/jv.v11i2.1497

Abstract

Globalisasi perdagangan dunia mengakibatkan perubahan yang cepat pada lingkungan bisnis. Oleh karena itu setiap perusahaan yang ingin mempertahankan kelangsungan hidupnya haruslah dapat menyesuaikan diri dengan perubahan yang ada dan harus memiliki keunggulan kompetitif. Salah satu cara untuk meningkatkan daya saing adalah dengan peningkatan kualitas pelayanan, karena dengan kualitas pelayanan yang baik maka kepuasan pelanggan akan tercapai. Banyak cara untuk mengukur kualitas pelayanan, dalam penelitian ini menggunakan metode pengukuran baru untuk mengukur kualitas pelayanan bagi industri Perbankan yang disebut Banking Service Quality (BSQ). Penelitian ini bertujuan untuk mengetahui pengaruh secara simultan maupun parsial dari variabel Banking Service Quality (BSQ) [keefektifan dan jaminan (X1), akses (X2), harga (X3), keterwujudan (X4), portofolio dan jasa (X5), kehandalan (X6)] terhadap kepuasan nasabah pada tabungan Britama di BRI Unit Kanoman Cirebon. Jenis penelitian ini adalah penelitian survei dengan menyebar kuesioner. Populasi dalam penelitian ini adalah 2190 nasabah dan Teknik pengambilan sampel yang digunakan adalah Purposive Accidental Sampling dengan pengambilan sampel sebanyak 96 nasabah. Hasil dari penelitian ini adalah variabel keefektifan dan jaminan (X1), keterwujudan (X4) yang paling tinggi memiliki pengaruh positif dan signifikan disusul oleh variabel akses (X2), harga (X3), portofolio jasa (X5), dan yang paling rendah dalam mempengaruhi kepuasan nasabah adalah variabel kehandalan (X6). Kata Kunci : Keefektifan dan Jaminan, Akses, Harga, Keterwujudan, Portofolio Jasa, Kehandalan, dan Kepuasan Nasabah
PENGARUH KUALITAS PELAYANAN DAN PROFESIONALITAS PEGAWAI TERHADAP KEPUASAN JAMAAH UMROH DAN HAJI DI PT. RAUDHATUL MUTAALLIMIN INDRAMAYU Ahmad Munsit Abdulillah; Risdianto Risdianto
Value : Jurnal Manajemen dan Akuntansi Vol 11 No 2 (2016): Juli - Desember 2016
Publisher : Prodi Ilmu Manajemen, Fakultas Ekonomi Universitas Muhammadiyah Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32534/jv.v11i2.1506

Abstract

Penelitian ini mendiskripsikan dan menginterprestasikan Pengaruh Kualitas Pelayanan dan Profesionalitas Pegawai Terhadap Kepuasan Jamaah Umroh dan Haji Pada PT. Raudhatul Mutaallimin Indramayu. Penelitian ini dilakukan dengan menggunakan metode survey, karena populasi lebih dari 100 (seratus) orang pegawai, yaitu 171 (seratus tujuh puluh satu), maka penelitiannya merupakan penelitian sampel, yang menjadi obyek penelitian ini sejumlah 51 (lima puluh satu) orang pegawai. Terdapat tiga kesimpulan yang dapat diambil : (1) Terdapat pengaruh yang signifikan dan positif antara Kualitas Pelayanan Umroh dan Haji terhadap Kepuasan Jamaah. Keberartian pengaruh Kualitas Pelayanan terhadap Kepuasan Jamaah dapat dilihat dari hasil uji t yaitu t hitung sebesar 4,982 > 1,677 maka Ho ditolak, Ha diterima, sedangkan indek determinasi yang disesuaikan sebesar 58,9 % sisanya 41,1 % dipengaruhi oleh faktor lain yang tidak diteliti. (2) Terdapat pengaruh yang signifikan dan positif antara Profesionalitas Pegawai terhadap Kepuasan Jamaah Umroh dan Haji. Keberartian pengaruh Profesionalitas Pegawai terhadap Kepuasan Jamaah dibuktikan dengan uji t yaitu yang dihitung sebesar sebesar 6,884 > 1,677 maka Ho ditolak, Ha diterima, sedangkan indek determinasi yang disesuaikan sebesar 49,2 % sisanya 51,8 % dipengaruhi oleh faktor lain yang tidak diteliti. (3) Terdapat pengaruh yang signifikan dan positif secara bersama?sama antara Kualitas Pelayanan Umroh dan Haji dan Profesionalitas Pegawai terhadap Kepuasan Jamaah, hal ini dapat dibuktikan dengan uji F yaitu nilai F hitung sebesar 47,624 > 3,18 dan nilai indeks determinasi yang disesuaikan 66,5 % sisanya 33,5 % dipengaruhi oleh faktor lain yang tidak diteliti. Kata Kunci : Kualitas Pelayanan, ProfesionalitasPegawai dan Kepuasan Jamaah
Bibliometrics for Halal Transportation and Occupational Health and Safety Risdianto Risdianto; Wiwi Hartati; Indah Nursuprianah; Nuraida Absharina Awanis
Journal of General Education and Humanities Vol. 4 No. 1 (2025): February
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/gehu.v4i1.370

Abstract

This study analyzes literature on halal transportation and occupational health and safety (OHS) using a bibliometric approach. A bibliometric analysis was chosen because it systematically maps research trends, identifies key contributors, and highlights thematic linkages, providing a comprehensive overview of the field. Halal transportation integrates Islamic principles into transportation operations, while OHS ensures the health and safety of workers and users. The study retrieves data from Google Scholar, Dimensions, and ScienceDirect using Publish or Perish and VOSviewer to evaluate trends, geographical distribution, and topic linkages. The results indicate that halal transportation research primarily focuses on halal logistics, whereas studies on the operational aspects of non-food goods transportation remain limited. Research on OHS within halal transportation is also scarce, particularly in integrating halal standards with OHS regulations. Malaysia and Indonesia have been the main contributors to this field, with an increasing publication trend since 2010. The main research clusters include "halal logistics," "occupational health and safety," and "sustainability.". This study emphasizes the importance of developing operational standards for halal transportation that incorporate process halalness, worker health and safety, and resource efficiency. It recommends using modern technology, such as IoT, to enhance halal tracking and risk mitigation. By bridging the gap between halal transportation and OHS, this research provides valuable insights for policymakers, industry practitioners, and academics to develop more comprehensive and effective standards. The findings serve as a foundation for future studies on the intersection of transportation operations and OHS.
Occupational Health and Safety Integration in Digital-Based Governance to Support Excellence Campus Risdianto Risdianto; Wiwi Hartati
Journal of General Education and Humanities Vol. 5 No. 2 (2026): April
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/gehu.v5i2.1365

Abstract

Occupational Safety and Health (OHS) is an essential component of effective university governance. This study aims to examine the implementation of OHS, the utilization of digital governance, and the gap between actual conditions and expectations within the academic community. A quantitative survey was conducted using a 28-item Likert-scale questionnaire administered to 38 student respondents at the University of Muhammadiyah Cirebon. Data were analyzed using descriptive statistics, and the gap was calculated as the difference between the mean scores of expected outcomes and actual conditions across variables. The results indicate that OHS implementation and governance are categorized as good (mean = 3.80), while the utilization of digital OHS systems shows the lowest mean score (3.78), and support for a superior campus records the highest mean score (4.03). A gap of 0.25 was identified, particularly in the digitalization aspect of OHS. These findings suggest the need for strengthening the integration of digital OHS systems to improve safety management in higher education, although the results are limited to the context of the studied institution.
PENGARUH WORK-LIFE BALANCE DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN : (PADA PERAWAT RUMAH SAKIT PERMATA CIREBON) Melly Melly; Sari Laelatul Qodriah; Risdianto Risdianto
Jurnal Administrasi Terapan Vol. 4 No. 2 (2025): Jurnal Administrasi Terapan
Publisher : P3M Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jat.v4i2.3452

Abstract

This study aims to analyse the influence of work-life balance and job satisfaction on nurse performance at Permata Hospital, Cirebon. The background of this study is based on the increasing work demands of healthcare workers, which often give rise to problems such as work-life imbalance, low job satisfaction, and emotional stress, ultimately leading performance decline. This study used a quantitative approach, with a population of 90 nurses at Permata Hospital, Cirebon, and data collection was conducted using a questionnaire. Data analysis employed validity, reliability, normality, multiple linear regression, t-tests, and f-tests, utilizing IBM SPSS 25. The validity test results showed that all statement items were valid, with a calculated r value greater than the r table value (0.281). The results of the multiple linear regression analysis showed that work-life balance (X1) had a positive and significant effect on performance (Y) with a significance value of 0.008 (<0.05) and a regression coefficient of 0.184, while job satisfaction (X2) also had a positive and significant effect on performance (Y) with a significance value of 0.000 (<0.05) and a regression coefficient of 0.516. This proves that both variables have a significant effect on nurse performance. Simultaneously, the f-test results also show that work-life balance and job satisfaction have a positive and significant effect on employee performance. Thus, it can be concluded that the performance of nurses at Permata Cirebon Hospital is determined by work-life balance and job satisfaction which complement each other, where job satisfaction has a more dominant influence. This study provides implications that hospital management needs to design policies that support work-life balance. personal well-being and improving job satisfaction to maintain the quality of healthcare services and organizational sustainability. Keywords: Work-Life Balance, Job Satisfaction, and Employee Performance.
Manfaat Jamu Empon-Empon Untuk Peningkatan Imunitas Tubuh Pada Masa Pandemi Covid-19 Indah Nursuprianah; Yandi Heryandi; Risdianto Risdianto
Dimasejati: Jurnal Pengabdian Kepada Masyarakat Vol. 4 No. 1 (2022)
Publisher : Universitas Islam Negeri Siber Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70095/dimasejati.v4i1.10846

Abstract

Pengabdian kepada masyarakat ini bertujuan untuk mencari alternatif pengobatan dan pencegahan terhadap COVID-19 dengan cara peningkatan imunitas tubuh melalui jamu empon-empon, mengetahui banyaknya manfaat dari bahan rimpang yang digunakan dalam membuat jamu, lamanya proses penyembuhan dan pemulihan OTP COVID-19 setelah meminum jamu. Hasilnya diharapkan bisa menjadi salah satu solusi untuk peningkatan imunitas tubuh pada masa Pandemi COVID-19. Kegiatan ini menggunakan metode kuantitatif eksperimen pada 30 OTG yang mengukur bagaimana manfaat jamu empon-empon dapat meningkatkan imunitas tubuh, dan berapa lama waktu yang diperlukan tubuh untuk dapat sembuh dan recovery setelah meminum jamu. Dari gejala yang dialami oleh 12 responden, yang terbanyak adalah gejala lemas, yaitu 8 dari 12 responden, kemudian pusing dan sakit sendi. Perbaikan yang dialami 12 responden rata-rata terjadi di hari ke-5 setelah meminum jamu, perbaikan kualitas tidur, radang, gusi berdarah, dll. Jamu empon-empon juga dapat membantu menyembuhkan sakit pencernaan dengan penambahan temulawak pada komposisi jamunya, serta kencur untuk sakit pernafasan. Hal ini terbukti adanya testimoni dari masyarakat yang mengkonsumsi jamu mengalami perbaikan fungsi tubuh, selain untuk meningkatkan imunitas tubuh.
Model Rehabilitasi Schizoprenia Untuk Peningkatan Quality Of Life ODS Indah Nursuprianah; Mumun Munawaroh; Risdianto Risdianto; Nuraida Absharina Awanis
Dimasejati: Jurnal Pengabdian Kepada Masyarakat Vol. 6 No. 2 (2024)
Publisher : Universitas Islam Negeri Siber Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70095/dimasejati.v6i2.18709

Abstract

Schizophrenia is a mental disorder that impacts cognitive functions, leading to disruptions in thinking, perception, emotion, movement, and behavior. According to the World Health Organization (WHO) data from 2013, schizophrenia is a severe mental illness that affects approximately 7‰ of the adult population, particularly within the age group of 13 to 35 years. Given the discrepancies between societal expectations and the actual handling of individuals with schizophrenia (ODS) in practice, this study aims to develop a model of schizophrenia rehabilitation to enhance the quality of life for ODS. This research employs a mixed-methods approach, incorporating the Wilcoxon test and modeling techniques. The Wilcoxon test, with a significance level of ɑ = 0.05, revealed a notable improvement in the quality of life of ODS before and after undergoing rehabilitation at the institution. The schizophrenia rehabilitation model consists of four stages: relaxation, care, rehabilitation, and day care. The final findings of this study demonstrate that the quality of life for ODS significantly improved after undergoing rehabilitation at the Gramesia Kedawung Institution in Cirebon Regency.
THE INFLUENCE OF PERCEIVED SUPERVISOR SUPPORT AND EMPLOYEE ENGAGEMENT ON EMPLOYEE PERFORMANCE: (THE MEDIATING ROLE OF JOB SATISFACTION AT PT XYZ) Salsabila Azzahro; Asep Gunawan; Risdianto Risdianto
Jurnal Maneksi Vol. 15 No. 3 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i3.4034

Abstract

Introduction: Employee performance has become an urgent concern for textile manufacturers in Indonesia as competitive pressures intensify, with this concern centred on three interrelated factors: how supervisors are perceived to support staff, how engaged employees feel, and how satisfied they are with their jobs. However, the psychological chain linking these factors has not received adequate empirical attention—particularly the role of job satisfaction as a bridge between them.Methods: A quantitative approach was adopted, utilising survey responses from 278 employees at PT XYZ who had a minimum of two years of service and were chosen purposively from a total workforce of 1,202. The study employed Partial Least Squares Structural Equation Modelling (PLS-SEM) to evaluate the proposed conceptual framework.Result: When supervisor support and employee engagement are present together, there is a notable rise in job satisfaction. This heightened satisfaction is the main pathway through which supervisor support and engagement enhance employee performance. Findings from this study confirm that all three variables—supervisor support, engagement, and satisfaction—exert a meaningful and substantial influence on how well employees perform in their roles.Concluding remarks and recommendations: The findings suggest that increasing supervisor support, fostering greater employee engagement, and improving job satisfaction are key strategies for boosting employee performance. Future studies are encouraged to examine additional organisational and psychological factors or use longitudinal research designs to gain deeper insights into employee performance, particularly in labour-intensive industries. Keywords: Employee engagement, Employee performance, Job satisfaction, Perceived supervisor support, PLS-SEM
Ingratiation, Perceived Similarity Effects on Job Performance: The Mediating Role of Leader-Member Exchange Firda Hasana; Asep Gunawan; Risdianto Risdianto
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 5 No. 6: September 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v5i6.18520

Abstract

The metal business encounters significant market competition, compelling manufacturing companies to enhance human resource management to ensure consistent job performance. This study, based on Social Exchange Theory (SET), seeks to investigate the impact of Ingratiation and Perceived Similarity on Job Performance, with Leader-Member Exchange (LMX) serving as a mediating variable at PT. XYZ Indonesia. This study used a quantitative methodology to examine data from a saturated sample of 150 employees via the PLS-SEM technique through SmartPLS 4.0 software. The findings demonstrate that Ingratiation and LMX have significant and positive direct impacts on Job Performance. Conversely, Perceived Similarity does not directly influence Job Performance. LMX significantly mediates effects of both Ingratiation and Perceived Similarity on Job Performance. The integrated model effectively accounts for 72.7% of the variance in employee performance. The findings indicate that within the SET framework, cultivating high-quality supervisor-subordinate relationships is essential for enhancing workplace task productivity.
WHAT DRIVES EMPLOYEE PERFORMANCE IN THE TEXTILE MANUFACTURING INDUSTRY? THE ROLES OF PERCEIVED SUPERVISOR SUPPORT, ORGANIZATIONAL COMMUNICATION, AND JOB SATISFACTION: EVIDENCE FROM PT XYZ, INDONESIA Ita Setiawati; Asep Gunawan; Risdianto Risdianto
Jurnal Maneksi Vol. 15 No. 3 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i3.4050

Abstract

Introduction: Improving employee performance has become a strategic priority for organizations, particularly in the textile manufacturing industry where operational success depends heavily on workforce effectiveness. This study investigates the effects of perceived supervisor support and organizational communication on employee performance, with job satisfaction serving as a mediating variable at PT XYZ.Methods: Improving employee performance has become a strategic priority for organizations, particularly in the textile manufacturing industry, where operational success depends heavily on workforce effectiveness. This study investigates the effects of perceived supervisor support and organizational communication on employee performance, with job satisfaction serving as a mediating variable at PT XYZ.Results: The findings reveal that organizational communication has a significant positive effect on both job satisfaction and employee performance. Job satisfaction also has a significant positive effect on employee performance and mediates the relationship between organizational communication and employee performance. However, perceived supervisor support has no significant direct or indirect effect on employee performance.Conclusion and suggestion: The findings demonstrate that organizational communication plays a pivotal role in enhancing employee performance through the mediating effect of job satisfaction, whereas perceived supervisor support does not exhibit a significant influence. These findings provide practical insights for managers in the textile manufacturing industry to prioritize effective communication strategies and initiatives that foster employee job satisfaction, thereby supporting sustainable organizational performance. Keywords: Employee Performance; Job Satisfaction; Organizational Communication; Perceived Supervisor Support; PLS-SEM
Co-Authors Ahmad Munsit Abdulillah Asep Gunawan Awanis, Nuraida Absharina Firda Hasana Indah Nursuprianah Ita Setiawati Jufri, Ali Melly Melly Mumun Munawaroh Munawaroh, Mumun Nuraida Absharina Awanis Nuraida Absharina Awanis Qodriah, Sari Laelatul Salsabila Azzahro Suci Indahwati Wiwi Hartati Yandi Heryandi