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All Journal Babul Ilmi Jurnal Ilmiah Multi Science Kesehatan KOLONI
Chairil Zaman
STIK Bina Husada Palembang
Civil Engineering, Building, Construction & Architecture Dentistry Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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ANALISIS KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN KEFARMASIAN DI RS X Betty Kartika Sari; Arie Wahyudi; Chairil Zaman
Babul Ilmi Jurnal Ilmiah Multi Science Kesehatan Vol 17, No 1 (2025): Babul Ilmi Jurnal Ilmiah Multi Science Kesehatan
Publisher : Universitas 'Aisyiyah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36729/bi.v17i1.1370

Abstract

Latar Belakang: Pelayanan kefarmasian komponen penting dalam sistem pelayanan kesehatan rumah sakit yang berkontribusi langsung terhadap kualitas layanan dan kepuasan pasien. Tingkat kepuasan rendah mencerminkan adanya kekurangan dalam aspek komunikasi, ketepatan waktu, ketersediaan obat, maupun sikap tenaga farmasi. Analisis kepuasan pasien terhadap pelayanan kefarmasian diperlukan untuk meningkatkan mutu layanan keselamatan pasien. Tujuan: Mengetahui analisis kepuasan pasien rawat jalan terhadap pelayanan kefarmasian di RS X. Metode: Desain penelitian kuantitatif pendekatan cross sectional. Populasi penelitian sebanyak 61.388 responden, dengan sampel 100 responden yang berkunjung. Metode pengambilan sampel dalam penelitian secara purposive sampling. Penelitian di laksanakan tanggal 27 April-10 Mei 2025. Pengumpulan data menggunakan kuisioner. Hasil analisa uji statistik  dengan menggunakan uji statistik Chi-Square dan regresi logictic. Hasil: Tidak ada hubungan bermakna antara umur (p-Value 0,542), jenis kelamin (p-Value 1,000), pendidikan (p-Value 0,066) dengan kepuasan pasien rawat jalan. Ada hubungan bermakna antara tangible (p-Value 0,000), empaty (p-Value 0,033), reliability (p-Value 0,000), responsivess (p-Value 0,000) , assurance (p-Value 0,000), communication (p Value 0,000) dengan kepuasan pasien rawat jalan. Dengan variabel yang paling dominan adalah variabel assurance (OR 9,915). Saran: Diharapkan pihak RS Dr.H.Mohamad Rabain meningkatkan kepercayaan pasien melalui penyediaan informasi yang jelas, pelayanan yang konstisten, serta kompetensi dan keramahan petugas farmasi. Kata Kunci: Kepuasan Pasien, Pelayanan, Rumah Sakit
ANALISIS KEPATUHAN MINUM OBAT TB PARU DI WILAYAH KERJA UPTD PUSKESMAS X KOTA PALEMBANG Chairil Zaman
KOLONI Vol. 1 No. 3 (2022): SEPTEMBER 2022
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/koloni.v1i3.396

Abstract

Pulmonary tuberculosis (pulmonary TB) is a chronic infectious disease caused by the bacterium Mycobacterium tuberculosis. Patients with pulmonary tuberculosis require routine treatment for 6-9 months, and in some cases longer. Tuberculosis treatment is divided into an initial (intensive) phase and an advanced phase, where OAT is given in package form to facilitate drug administration and ensure the continuity of treatment until it is finished. The study aimed to see the relationship between variables (age, knowledge, motivation, family support, and support/role of health workers) with adherence to taking pulmonary TB medication in the working area of the UPTD puskesmas x Palembang city. This type of research is a quantitative study with a cross-sectional design. The results showed that of the 36 respondents, 19 respondents (52.7%) had good adherence to taking TB medication, 19 respondents (52.7%) were old, and had good knowledge 21 respondents (58.3%), had good motivation 18 respondents ( 50.0%), good family support 21 respondents (58.3%) and the role of good health workers 20 respondents (55.0%). There is a significant relationship between the Knowledge variable and Compliance with TB Medication (pValue=0.008 < of value α=0.05, OR=6.87). There is a significant relationship between the Variable Motivation and Compliance with Taking TB Medication (pValue=0.019 < of the value α=0.05, OR=5.20). There is a significant relationship between Family Support and Compliance with TB Medication (pValue=0.048 < of value α=0.05, OR=4.00). There is no significant relationship between the role of health workers and compliance with pulmonary TB medication (pValue=0.296 < of value α=0.05, OR=0.491). Keywords: pulmonary TB, compliance
Co-Authors Betty Kartika Sari Wahyudi, Arie