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All Journal Dialectical Literature and Education Journal Holistics Journal Jurnal Global Ilmiah
Sri Gustiani
Politeknik Negeri Sriwijaya
Humanities Chemical Engineering, Chemistry & Bioengineering Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Medicine & Pharmacology Social Sciences

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Journal : Holistics Journal

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Designing a Video Script of Travelin Application at PT Angkasa Pura II Palembang Febriani, Weny; Gustiani, Sri; Ridhwan, Moehamad
Holistics (Hospitality and Linguistics) : Jurnal Ilmiah Bahasa Inggris Vol. 16 No. 2 (2024): HOLISTICS JOURNAL: HOSPITALITY AND LINGUISTICS
Publisher : Politeknik Negeri Sriwijaya

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Abstract

This study aims to design a video script for the Travelin application at PT. Angkasa Pura II Palembang to facilitate customers' digital check-in and assist support officers. Employing a Research and Development (R&D) approach adapted from Plomp (1997) and utilising a qualitative descriptive design, the script design process included five stages: (1) preliminary investigation, (2) design, (3) realisation/development, (4) testing, evaluation, and revision, and (5) implementation. Data collection techniques comprised literature reviews and interviews, with thematic analysis applied to the interview data. Three experts, selected purposely—a scriptwriting expert, an Indonesian language expert, and an English language expert—participated in the script revision. Key findings from experts’ feedback highlighted the need to simplify sentences, enhance content engagement, incorporate contemporary language, and avoid redundancy. Language-specific suggestions included refining diction, addressing Indonesian affixes (e.g., di-), italicising English terms, and converting complex sentences to simpler structures. This refined script is anticipated to enhance the effectiveness of the Travelin application video at PT. Angkasa Pura II Palembang offers clear guidance to customers and improves digital security check-in processes.
Co-Authors Febriani, Weny Fitriani, Yulinda Juliana, Eka Ma’ruf, Zidni Moehamad Ridhwan, Moehamad Ningsih, Wirda RIOFITA, HENDRA Saputra, Panji