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All Journal Jurnal Praktik Bisnis Jurnal Kajian Manajemen Bisnis Jurnal Kajian Manajemen dan Wirausaha Operations Management and Information System Studies Marketing Management Studies Journal of Management and Administration Provision Paradoks : Jurnal Ilmu Ekonomi
Firman Firman
Fakultas Ekonomi Universitas Negeri Padang
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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Analisis Peningkatan Kualitas Pelayanan Pasien Menggunakan Metode SERVQUAL dan Importance Performance Analysis (IPA) Devina Vanesa; Firman Firman; Hendri Andi Mesta
Jurnal Kajian Manajemen dan Wirausaha Vol 2, No 1 (2020): Jurnal Kajian Manajemen dan Wirausaha
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkmw0284900

Abstract

Purpose - This study aims to determine the suitability of the level of perception and expectations ofthe patients with the services provided Padang Panjang Hospital and to determine whichservices should be prioritized to be improved. In addition, the aim was also to determinethe priority level competitive when compared with its peers. The calculation result of Servicequality analyze that all of attributes have gap score average -0.38. Results of priorityattributes with analysis Importance of Performance Analysis include: 6 attributes with the highest gap score: 1) Health workers respond to services immediately when needed(-1.21), 2) Completeness of supporting facilities in hospitalization (bed, chair, air conditioner, etc.)(1.06), 3) Hospitals have clear health service information (0.83), 4) Cleaning Service is always available(-0.63), 5) Waiting time for transaction services at the cashier fast and accurate(-0.59), and 6) Conformity of the results of services obtained with those that should be provided at the inpatient installation(0.47).This priority will be input to the hospital as a consideration to improve service quality. Keywords: Service Quality, SERVQUAL, IPA
Keterlibatan Anggota Keluarga Dalam Bisnis Dan Hubungannya Terhadap Kinerja Bisnis UMKM di Kota Padang Riri Farastika; Firman Firman
Jurnal Kajian Manajemen dan Wirausaha Vol 1, No 3 (2019): Jurnal Kajian Manajemen dan Wirausaha
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkmw0278810

Abstract

Purpose - This study aims to determine the relationship of family member involvement in business to the performance of SMEs businesses in the city of Padang.Methodology - The population in this study were allSMEs in the city of Padang. The sampling technique in this study is Non Probability Sampling. The number of samples is 100 respondents. The data analysis technique used is descriptive statistical analysis in the form of frequency distribution, percentage, cross tabulation, and chi-square test.Finding - From the results of this study, it can be seen that there is no significant relationship between the involvement of family members in the business towards the business performance of SMEs in Padang City. However, there is a significant relationship between the involvement of the number of family members and the dimensions of business performance, namely financial performance, the position of female family members significantly related to the dimensions of business performance, namely financial performance and preparing for the future. , the source of personal / friends' personal capital is significantly related to the dimensions of business performance, namely people development, the last source of bank capital is significantly related to the dimensions of business performance, namely financial performance.Keyword : Family member involvement, Business performance, family business
Pengaruh Praktik Total Quality Management terhadap Inovasi di Perguruan Tinggi Firman -
Jurnal Kajian Manajemen Bisnis Vol 1, No 1 (2012): Jurnal Kajian Manajemen Bisnis
Publisher : Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (193.946 KB) | DOI: 10.24036/jkmb.476800

Abstract

Total Quality Management (TQM) is a management philosophy of most organizations to improve the effectiveness and performance to become a world-class organization. The purpose of this study, using multiple regression analysis, was to test the effect of TQM practices of teamwork, autonomy and process control on innovation. The results of this study with sample size is 85 faculty and high school leaders in Yogyakarta show that autonomy and process control has a positive effect on innovation, while teamwork having no significant effect on innovation
The impact of brand awareness and electronic word of mouth (e-wom), which are both mediated by brand image, on purchase intent for iPhone smartphone devices Anggi Yunita Putri Anggi; Firman Firman
Marketing Management Studies Vol. 3 No. 2 (2023): Marketing Management Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/mms.v3i2.373

Abstract

This study aims to analyze "The Influence of Electronic Word of Mouth (E-WOM) and Brand Awareness on Purchase Intention for Iphone Smartphone Products Mediated by Brand Image (Studies in Communities Residing in Padang City)". The population in this study are people who live in the city of Padang who know about Iphone smartphone products. The number of samples in this study were 200 respondents. Data collection was carried out through online questionnaires or Google forms, data management using SmartPls 4.0 software. The results of this study indicate that (1) E-WOM has a positive and significant effect on Brand Image (2) Brand Awareness has a positive and significant effect on Brand Image (3) E-WOM has a positive and significant effect on Purchase Intention (4) Brand Awareness has a positive effect and significant to Purchase Intention (5) Brand Image has a positive and significant effect on Purchase Intention (6) E-WOM has a positive and significant effect on Purchase Intention for people who live in Padang city which is mediated by Brand Image (7) Brand Awareness has an effect positive and significant towards the Purchase Intention of the people who live in the city of Padang which is mediated by Brand Image.
Examining the mediating effects of perceived risk and benefits on trust and continuance intention Putri Nofzil, Fellina; Firman, Firman
Marketing Management Studies Vol. 4 No. 3 (2024): Marketing Management Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/mms.v4i3.549

Abstract

The aim of this research is to analyze (1) the influence of trust on the continuance intention of Tokopedia users in Padang City. (2) the influence of trust on the perceived risk of Tokopedia users in Padang City. (3) the influence of trust on the perceived benefits of Tokopedia users in Padang City. (4) the influence of perceived risk on the continuance intention of Tokopedia users in Padang City. (5) the influence of perceived benefit on the continuance intention of Tokopedia users in Padang City. (6) the influence of trust on the continuance intention of Tokopedia users in Padang City with perceived risk as a mediating variable. (7) the influence of trust on the continuance intention of Tokopedia users in Padang City with perceived benefit as a mediating variable. This type of research is quantitative descriptive research, the number of samples in this research is 180 respondents using purposive sampling techniques, the data analysis method uses SEM analysis using the Smart PLS 4 application. The research results are 1) there is a significant influence between trust and the continuance intention of Tokopedia users in Padang City. (2) there is a significant influence between trust on the perceived risk of Tokopedia users in Padang City. (3) there is a significant influence between trust on the perceived benefits of Tokopedia users in Padang City. (4) there is a significant influence between perceived risk on the continuance intention of Tokopedia users in Padang City. (5) there is a significant influence between perceived benefit on the continuance intention of Tokopedia users in Padang City. (6) there is a significant influence between trust on the continuance intention of Tokopedia users in Padang City with perceived risk as a mediating variable. (7) there is a significant influence between trust on the continuance intention of Tokopedia users in Padang City with perceived benefit as a mediating variable.
The Influence of Live Streaming and Online Reviews on Purchase Intention Toward Luxcrime on TikTok Shop: The Mediating Role of Customer Trust Rahmi, Via Aulia; Firman, Firman
Journal of Management and Administration Provision Vol. 5 No. 2 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i2.589

Abstract

Technological advancements have changed how customers use e-commerce platforms to engage with products.  Live streaming is one of the most popular features, and it may affect consumers' intentions to make purchases.  With consumer trust acting as a mediating variable, this study intends to examine how live broadcasting and online customer reviews affect consumers' intentions to buy Luxcrime products on TikTok Shop.  This study employs a quantitative methodology, gathering primary data from 275 respondents via an online survey using purposive sampling.  With the help of the SmartPLS program, structural equation modeling, or SEM, was used to analyze the data.  The study's findings showed that consumer trust and purchasing intention are positively and significantly impacted by live broadcasting and online customer reviews.  Additionally, it was shown that the relationship between live streaming, online customer reviews, and buy intention was mediated by consumer trust.  Through the use of live streaming features and efficient customer review management on e-commerce platforms, these findings emphasize the significance of establishing consumer trust in order to increase buy intention.
Pengaruh Customer Reviews, System Quality, Perceived Service Quality, dan Product Assortment Terhadap Purchase Intention Pengguna Shopee di Kota Padang: Peran Mediasi Trust Jean Syifa Salsabila; Firman
Paradoks : Jurnal Ilmu Ekonomi Vol. 9 No. 3 (2026): Mei - Juli
Publisher : Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/paradoks.v9i3.2482

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh customer reviews, system quality, perceived service quality, dan product assortment terhadap purchase intention oleh pengguna aktif Shopee di Kota Padang serta peran trust sebagai mediasi. Penelitian ini mendasar pada teori Unified Theory of Acceptance and Use of Technology (UTAUT) yang merupakan suatu model yang dikembangkan untuk menjelaskan perilaku seseorang dalam menerima dan menggunakan teknologi informasi. Penelitian menggunakan pendekatan kuantitatif dengan metode survei yang terhadap 302 responden yang dipilih melalui teknik purposive sampling dan memenuhi kriteria lalu kemudian menjadi data primer dalam penelitian ini. Analisis data dilakukan dengan Partial Least Squares Structural Equation Modeling (PLS-SEM) dengan software SmartPLS 4. Hasil penelitian menunjukan bahwa system quality, perceived service quality, dan product assortment berpengaruh positif dan signifikan terhadap trust, sedangkan customer reviews tidak berpengaruh signifikan terhadap trust. System quality dan customer reviews berpengaruh positif dan signifikan terhadap purchase intention, sedangkan perceived service quality dan product assortment tidak berpengaruh signifikan terhadap purchase intention. Trust terbukti dapat memediasi hubungan system quality, perceived service quality, dan product assortment sehingga berpengaruh positif dan signifikan terhadap purchase intention, namun hubungan customer reviews terhadap purchase intention tidak berpengaruh signifikan ketika dimediasi oleh trust.
Co-Authors Alqadri Jamal Angga Rusdi Anggi Yunita Putri Anggi Anisa Risela Amanda Devina Vanesa Dwi Nanda Putri Sirajudin Hendri Andi Mesta Jean Syifa Salsabila Nuzulia Mustika Dhani Paskalis Aditya Putra Putri Nofzil, Fellina Rahmi, Via Aulia Riri Farastika Syaiful Akmal Vico Willy Vilardo Yusabri