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All Journal Gadjah Mada Journal of Tourism Studies Journal of Educational Sciences
muhammad Sofyan Hadi
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Religion Humanities Education Environmental Science Library & Information Science Social Sciences Other

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Identifikasi Pengalaman Burnout Pekerja Front Office di The Phoenix Hotel Yogyakarta pada Masa Pandemi Covid-19 Hadi, Muhammad Sofyan
Gadjah Mada Journal of Tourism Studies Vol 4, No 2 (2022)
Publisher : Program Studi Pariwisata Fakultas Ilmu Budaya Universitas Gadjah Mada Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/gamajts.v4i2.86056

Abstract

The front office plays a crucial role in establishing the hotel's reputation in the perception of the customers. Hence, it is imperative to evaluate the efficacy of the front office personnel in order to guarantee client satisfaction during their stay. Nevertheless, as a result of the frequent and intense face-to-face interactions with guests, front office personnel are susceptible to burnout and frequently encounter various stressful situations and demanding expectations. This study aims to ascertain the burnout phenomenon among front office workers at The Phoenix Hotel Yogyakarta amidst the epidemic. The burnout identification in this study pertains to the notion of the Copenhagen Burnout Inventory (CBI) as proposed by Kristensen et al. (2007). This studyutilizes the three dimensions of customer-related burnout in CBI. The research results of a survey yielded several conclusions. First, front office personnel at The Phoenix Hotel Yogyakarta encountered burnout at a relatively low level, with a mean score of 1.98. Second, the results show that 'hard to work with guests' and 'drained energy' are the experiences that received the highest score (χ=2.18). However, the score still indicates a 'low' degree. Meanwhile, the experience that received the lowest scoren was the 'frustration experience' (χ=1.73). The frustration experience is rated as 'very low'.
Science Process Skills and Attitudes toward Science of Lower Secondary Students of Merbau Island: A  Preliminary Study on the Development of MaritimeBased Contextual Science Learning Media Zulirfan, Zulirfan; Rahmad, Muhammad; Yennita, Yennita; Kurnia, Nina; Hadi, Muhammad Sofyan
Journal of Educational Sciences Vol 2. No. 2. July 2018
Publisher : FKIP-Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jes.2.2.p.90-99

Abstract

Science learning outcomes such as science process skills andattitudes toward science are still important issues in science education. Inthis study the researchers tried to get a picture of the students' learningoutcomes to get input on the learning process of science in the coastal area.As an initial study of the development of maritime-based contextual sciencelearning media, the purpose of this research is to know the extent of scienceprocess skill level, attitude toward science, and academic achievement ofstudents in coastal area. There were 114 students of the 8th grade of fourlower secondary schools in Merbau Island participated as respondents in thisstudy. Instruments used in data collection are science process skills tests andattitude toward science questionnaires for lower secondary school students.The results showed that 8th grade lower secondary school students inMerbau Island had high attitude toward science. On the contrary, the scienceprocess skills and academic achievement of their science are relatively low.
Co-Authors Kurnia, Nina Kurnia, Nina M. Rahmad M. Rahmad, M. Rahmad Yennita Zulirfan Zulirfan, Zulirfan