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All Journal Media Kesehatan Masyarakat Indonesia Jurnal Kesmas Prima Indonesia Jurnal Kebidanan Harapan Ibu Pekalongan Pena : Jurnal Ilmu Pengetahuan dan Teknologi Archive: Jurnal Pengabdian Kepada Masyarakat PENA ABDIMAS : Jurnal Pengabdian Masyarakat International Journal of Health, Engineering and Technology DIMASEKA
Yuniarti
Program Studi Kesehatan Masyarakat, Fakultas Ilmu Kesehatan, Universitas Pekalongan
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Dentistry Economics, Econometrics & Finance Education Engineering Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Pengaruh Efisiensi Waktu Tunggu dan Kenyamanan terhadap Kepuasan Pasien di Puskesmas Bantarbolang Sinta Wulandari; Yuniarti Yuniarti; Teguh Irawan
Jurnal Kebidanan Harapan Ibu Pekalongan Vol. 11 No. 2 (2024): Jurnal Kebidanan Harapan Ibu Pekalongan
Publisher : LPPM Akademi Kebidanan Harapan Ibu Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37402/jurbidhip.vol11.iss2.326

Abstract

The quality of health services at community health centers can be indicated by patient satisfaction. Patient satisfaction shows how good the health service is. Patient satisfaction is measured by comparing the experience with the patient's expectations. Patient dissatisfaction can be caused by the behavior of medical personnel, as well as system factors such as waiting time and facility comfort. This study aims to determine the effect of waiting time and comfort on patient satisfaction at the Bantarbolang Community Health Center. Using a quantitative method, a cross sectional approach with a sample size of 98 patients, the sampling technique was incidental sampling. The majority of respondents were female (76.5%), aged <20 to 30 years (54.1%), and had a high school/vocational school educational background (41.8%). Most patients experience waiting times that exceed the standards set by Minister of Health Regulation No. 30 of 2022 (75.5%), the average waiting time is the longest in dental clinics (120 minutes). The majority of patients had a low level of comfort (60.2%). Although the majority were satisfied with the service (73.5%), the analysis showed a significant influence between waiting time and patient satisfaction (p-value=0.003). However, there was no significant influence between comfort level and patient satisfaction (p-value=0.703).
Co-Authors Adi Setiawan Adinda Ismail Putri Devi Ria Hardini Dewi Nugraheni Restu Mastuti Ekanita Desiani Kaisyah Lathifatul Hanifah M.Fatih M.Fatih Madinatul Fitriana Mega Prima Nur Fajri Nur Lu’lu Fitriyani Nur Susanti Ristiawati Ristiawati Ristiawati Salsabilla Ramadhani Sinta Wulandari Teguh Irawan Wahyuningsih