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All Journal Jurnal Manajemen Teknologi Journal of Business and Management EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Mirai Management Jurnal Studi Manajemen dan Bisnis Journal of Economic, Bussines and Accounting (COSTING) Jurnal Ilmu Sosial Politik dan Humaniora (Jisora) Economics and Business Journal Eduvest - Journal of Universal Studies Conference Proceedings International Conference on Education Innovation and Social Science
Yuanita Handayati
School of Business and Management, Institut Teknologi Bandung
Aerospace Engineering Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Health Professions Neuroscience Social Sciences Other

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Proposed Business Strategy to Overcome Operational Challenges in Frozen Food Company: Case Study on CV XYZ Deviana, Erlinda; Handayati, Yuanita
Economics and Business Journal (ECBIS) Vol. 3 No. 3 (2025): March
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v3i3.174

Abstract

This study aims to formulate the right business strategy for CV XYZ, an MSME in the frozen food industry, in facing operational challenges such as high employee turnover, dependence on out-of-town suppliers, and logistics inefficiencies due to limited cold chain technology. This study uses a qualitative method with a case study approach. Data were collected through semi-structured interviews, internal company reports, literature reviews, and industry publications. The analysis was conducted through an external approach using PESTEL and Porter's Five Forces, as well as internal analysis through VRIO and Value Chain Analysis. The results of the analysis are summarized in a SWOT Analysis and continued with the formulation of a business strategy using Porter's Generic Strategies and TOWS Matrix. The proposed strategy is Cost Leadership with a focus on operational efficiency, investment in cold chain technology, and employee training to increase productivity. This strategy is expected to help CV XYZ increase competitiveness, expand the market, and support sustainable business growth in the frozen food industry.
Analyzing Systemic Failures in IT Incident Management: Insights from Post-Mortem Analysis Arifiansyah, Faris; Handayati, Yuanita
Eduvest - Journal of Universal Studies Vol. 5 No. 4 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i4.51031

Abstract

The reliability of IT systems is critical for fintech companies, where service disruptions can lead to significant financial losses and reputational damage. Despite established incident management frameworks, recurring IT incidents persist, indicating systemic weaknesses in prevention, detection, and response. This study aims to identify the root causes of significant IT incidents, assess detection and resolution challenges, and provide actionable recommendations to enhance incident management. Using a qualitative approach, the research analyzed 26 post-mortem reports from an Indonesian fintech company (August 2023–2024), employing thematic analysis to categorize systemic failures. Findings revealed that 80% of incidents stemmed from internal changes, primarily due to inadequate testing, weak deployment controls, and misconfigured production settings, while 69% lacked proactive alerts, delaying detection. Incident response inefficiencies, such as slow escalations and insufficient post-fix monitoring, further prolonged resolution times. The study highlights the need for stricter change validation, standardized alerting mechanisms, and automated deployment checks to mitigate disruptions. These insights offer practical guidance for fintech and technology companies to reduce incident frequency, improve detection capabilities, and optimize response efficiency. The research contributes to the broader IT incident management field by empirically validating failure patterns in fintech environments and proposing data-driven solutions. Future research could explore AI-driven automation and organizational factors influencing incident handling.
Product Design Development of Syfoin using House of Quality Johannes, Diva Gloria; Handayati, Yuanita
Proceedings International Conference on Education Innovation and Social Science 2023: Proceedings International Conference on Education Innovation and Social Science
Publisher : Universitas Muhammadiyah Surakarta

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Abstract

This research attempts to address the business problem that SYFO is currently experiencing, particularly the difficulty of boosting sales and enhancing customer retention for their meal kit product. To discover areas of unhappiness, the search starts by interviewing past clients. The results show a mismatch between client expectations and the business's offers, which calls for a more thorough inquiry using business and root cause analysis. Lack of resources and unambiguous standards for incorporating consumer preferences into product design are determined to be the root of SYFO's issue. Customer preference attributes, technical preference attributes, and information on priority levels are gathered from literature reviews and 102 respondents using the House of Quality (HOQ) framework. The effectiveness of SYFO's products is compared to that of Sumibi and reFresh. The result of the HOQ framework indicates areas that need improvement in the prior product design and offers a priority list for product development. The suggested remedies to the problems mentioned include finding special ingredients and creating appealing, useful packaging.
ENHANCING COAL SUPPLY PERFORMANCE THROUGH LEAN COAL FLOW AND STOCKPILE CAPACITY OPTIMIZATION Ardaraja, Dian Lazuardy Bachtiar; Handayati, Yuanita
Journal of Economic, Bussines and Accounting (COSTING) Vol. 9 No. 1 (2026): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/dm4v8w44

Abstract

This study evaluates the coal supply operations at a mine-mouth power plant that faces operational challenges due to increasing production and fluctuating demand, which have led to limited stockpile capacity and inefficient coal flow. By integrating safety stock analysis, livestock capacity planning, and lean management principles, the research identifies that the current fixed safety stock benchmark of 100,000 tons will be insufficient by 2027, requiring an increase to 171,194 tons/month to maintain a 95% service level. The findings reveal that the existing livestock capacity of 230,000 tons is inadequate for future needs, necessitating an expansion to approximately 764,108 tons to accommodate rising throughput and eliminate the need for costly temporary stockpiles and double handling. Implementing these structural improvements and reconfiguring the system to a direct coal flow is projected to reduce hauling distances by 0.6 km per ton, resulting in substantial operational cost savings of approximately Rp317.5 billion per year until 2027. Ultimately, this research provides an integrated framework that demonstrates how aligning physical infrastructure with lean principles can achieve sustainable economic benefits and ensure a more reliable coal supply chain.
Co-Authors Abdurrahman, Muhammad Milzam Ade Iasya, Ade Agung Pascasuseno Amani, Salma Aninda Annisa Ardaraja, Dian Lazuardy Bachtiar Arifiansyah, Faris Bobby, Caesar Ramos Deviana, Erlinda Diafan, Dionisius Baren Ermawan, Aria Rizki Fauzia, Zerlinda Nur Gatot Yudoko Handoko, Kevin Revialdy Hikmatullah, Hikmatullah Humaira, Putri Irwansyah, Anjas Johannes, Diva Gloria Krishna Permadi Kurniadi, Jeremy Andrian Muhammad Hasan Albana Muhammad Luqman Arif Abdurrahman, Muhammad Luqman Arif Najamudin, Muhammad Zaim Narayana, I Putu Edward Noviasari, Ledy Diana Gilam Orieza Alif Putra Purnomo, Orieza Alif Putra Pertiwi, Kartika Cahya Putra, Abhimanyu Mauliadi Widyawardhana Putra, Irfan Suharto Putri, Rezki Ananda Rizki Ramadhan, Hidayah Saputra, Okky Sidiq, Reza Nur Togar M Simatupang Wanda Listiani Wartami, Ahmad Fadel