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All Journal Jurnal Manajemen Teknologi Journal of Business and Management EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Mirai Management Jurnal Studi Manajemen dan Bisnis Jurnal Ilmu Sosial Politik dan Humaniora (Jisora) Economics and Business Journal Eduvest - Journal of Universal Studies
Yuanita Handayati
School of Business and Management, Institut Teknologi Bandung
Aerospace Engineering Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Health Professions Neuroscience Social Sciences Other

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Proposed Business Strategy to Overcome Operational Challenges in Frozen Food Company: Case Study on CV XYZ Deviana, Erlinda; Handayati, Yuanita
Economics and Business Journal (ECBIS) Vol. 3 No. 3 (2025): March
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v3i3.174

Abstract

This study aims to formulate the right business strategy for CV XYZ, an MSME in the frozen food industry, in facing operational challenges such as high employee turnover, dependence on out-of-town suppliers, and logistics inefficiencies due to limited cold chain technology. This study uses a qualitative method with a case study approach. Data were collected through semi-structured interviews, internal company reports, literature reviews, and industry publications. The analysis was conducted through an external approach using PESTEL and Porter's Five Forces, as well as internal analysis through VRIO and Value Chain Analysis. The results of the analysis are summarized in a SWOT Analysis and continued with the formulation of a business strategy using Porter's Generic Strategies and TOWS Matrix. The proposed strategy is Cost Leadership with a focus on operational efficiency, investment in cold chain technology, and employee training to increase productivity. This strategy is expected to help CV XYZ increase competitiveness, expand the market, and support sustainable business growth in the frozen food industry.
Analyzing Systemic Failures in IT Incident Management: Insights from Post-Mortem Analysis Arifiansyah, Faris; Handayati, Yuanita
Eduvest - Journal of Universal Studies Vol. 5 No. 4 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i4.51031

Abstract

The reliability of IT systems is critical for fintech companies, where service disruptions can lead to significant financial losses and reputational damage. Despite established incident management frameworks, recurring IT incidents persist, indicating systemic weaknesses in prevention, detection, and response. This study aims to identify the root causes of significant IT incidents, assess detection and resolution challenges, and provide actionable recommendations to enhance incident management. Using a qualitative approach, the research analyzed 26 post-mortem reports from an Indonesian fintech company (August 2023–2024), employing thematic analysis to categorize systemic failures. Findings revealed that 80% of incidents stemmed from internal changes, primarily due to inadequate testing, weak deployment controls, and misconfigured production settings, while 69% lacked proactive alerts, delaying detection. Incident response inefficiencies, such as slow escalations and insufficient post-fix monitoring, further prolonged resolution times. The study highlights the need for stricter change validation, standardized alerting mechanisms, and automated deployment checks to mitigate disruptions. These insights offer practical guidance for fintech and technology companies to reduce incident frequency, improve detection capabilities, and optimize response efficiency. The research contributes to the broader IT incident management field by empirically validating failure patterns in fintech environments and proposing data-driven solutions. Future research could explore AI-driven automation and organizational factors influencing incident handling.
Co-Authors Abdurrahman, Muhammad Milzam Ade Iasya, Ade Agung Pascasuseno Albana, Muhammad Hasan Amani, Salma Aninda Annisa Arifiansyah, Faris Bobby, Caesar Ramos Deviana, Erlinda Diafan, Dionisius Baren Ermawan, Aria Rizki Fauzia, Zerlinda Nur Gatot Yudoko Handoko, Kevin Revialdy Hikmatullah, Hikmatullah Humaira, Putri Irwansyah, Anjas Krishna Permadi Kurniadi, Jeremy Andrian Muhammad Luqman Arif Abdurrahman, Muhammad Luqman Arif Najamudin, Muhammad Zaim Narayana, I Putu Edward Noviasari, Ledy Diana Gilam Orieza Alif Putra Purnomo, Orieza Alif Putra Pertiwi, Kartika Cahya Putra, Abhimanyu Mauliadi Widyawardhana Putra, Irfan Suharto Putri, Rezki Ananda Rizki Ramadhan, Hidayah Saputra, Okky Sidiq, Reza Nur Togar M Simatupang Wanda Listiani Wartami, Ahmad Fadel