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ANALISA PENERAPAN KONSEP LEAN SERVICE UNTUK MENINGKATKAN KEPUASAN KONSUMEN DI PT HONDA KJM (CABANG AHMAD YANI) Hartadi Wijaya
JURNAL REKAYASA SISTEM INDUSTRI Vol 8 No 2 (2023): (Mei 2023)
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jrsi.v8i2.7241

Consumers want services that can bring their own satisfaction, so that consumers return to using these services. Basically the consumer satisfaction in the quality of service, service satisfaction is used to make a service system optimal and effective. The problem of waste in service at PT Honda KJM (Ahmad Yani Branch) is found in the long waiting time for the service process from 10.00 to 11.35 in the afternoon and motorbike maintenance which depends on the level of difficulty, with lean service the service will be better than before, and will add to the profit for the service company. Lean Service by definition are methods and equipment designed to reduce costs, improve performance, reduce waiting times, eliminate waste, so that service quality can be maximized. Where lean service is used for a service approach that ensures information that can be conveyed to consumers directly and maximally in getting service. The principle of lean service has been commonly used in the manufacturing industry, but over time, the service industry has begun to adapt this principle to reduce waste in service companies.

Improving implementation of occupational health and safety of construction company by Job Safety Analysis (JSA) method (study case at PT Arto Moro Sentosa) Sulistyo, Arif Budi; Putra, Nugroho Pratama; Wijaya, Hartadi; Hidayanti, Nur
OPSI Vol 17, No 1 (2024): ISSN 1693-2102
Publisher : Jurusan Teknik Industri Fakultas Teknologi Industri UPN "Veteran" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/opsi.v17i1.11005

The construction sector is a sector that employs many people who have high risk of work accidents, because a lot of work in this sector is possibility carried out by unsafe actions or unsafe conditions. PT. Arto Moro Sentosa is company which operates in general trading, general construction, suppliers, outsourcing, etc., is aware that the business has a high risk of work accidents. The lack of employee awareness will have an impact on the magnitude of the risks that must be borne by the worker and the company. The purpose of this research is determining work accident records for the Occupational Health and Safety (OHS) system, employee risks, and existing improvements at company. By knowing the classification of hazards based on the type of accident, this research uses the Job Safety Analysis (JSA) method, histograms, Pareto diagrams, and cause-and-effect (fish bone) diagrams. Based on the author's observations, company data related to OHS (Occupational Health and Safety) and interviews with the directors, could be obtained a history of work accidents based on the type of accident. Here are ergonomic work accidents (57.89%), physical factor accidents ( 31.58%), chemical factor accidents (5.26%), biological factor accidents (5.26%), and psychological factor accidents (0%). Several recommendation is performed to avoid repeated accident by providing training programs on OHS to workers, paying more attention to OHS supervision, giving sanctions to workers who violate OHS.

Pengaruh Indikator Total Quality Management (TQM) Terhadap Kinerja Karyawan di PT. XYZ Syarifudin, Achmad; Wijaya, Hartadi; Afrizal, Agung
IMTechno: Journal of Industrial Management and Technology Vol. 4 No. 2 (2023): Juli 2023
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/imtechno.v4i2.1993

XYZ merupakan perusahaan alih daya yang bergerak di bidang pemeliharaan dan pelayanan sistem kelistrikan. Kualitas pemeliharaan dan pelayanan kelistrikan menjadi prioritas utama dalam meningkatkan kualitas yang optimal demi menjaga keandalan sistem kelistrikan dan kepuasan masyarakat. Untuk mendapatkan pemeliharaan dan pelayanan yang optimal dibutuhkan kinerja karyawan yang baik. Tujuan penelitian ini untuk mengetahui pelaksanaan dan pengaruh Total Quality Management (TQM) terhadap Kinerja Karyawan. teknik analisis data yang digunakan yaitu analisis regresi linear Berganda dengan menggunakan SPSS versi 20, data yang diolah didapat melalui pembagian kuesioner sebanyak 52 sampel. Hasil penelitian menunjukan bahwa Total Quality Management (TQM) memiliki pengaruh terhadap kinerja karyawan 0,873 atau 87,3%, dan kekuatan hubungan kedua variabel sebesar 0,934 dengan arah hubungan bernilai positif.

ANALISIS STRATEGI PEMASARAN KERUPUK MAWAR DI UMKM CITRA DENGAN METODE SWOT DAN QSPM KHADIJAH, AFNI; Dhamara, Willy; Wijaya, Hartadi
Jurnal Intent: Jurnal Industri dan Teknologi Terpadu Vol 6 No 2 (2023): INDUSTRIAL
Publisher : Prodi Teknik Industri, Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/intent.v6i2.3084

Marketing strategies are needed by Citra MSME actors to face competition in the target market. This research is a type of qualitative and quantitative research with the use of SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) and QSPM (Quantitative Strategic Planning Matrix) methods as data analysis. And it is supported by the use of IFAS (Internal Factor Analysis Strategy) matrix, EFAS (External Factor Analysis Strategy) matrix, SWOT matrix, SWOT diagram, and QSPM matrix as the decision making. The purpose of this study is to determine the appropriate marketing strategy applied to the Citra City of Serang SMEs according to the internal and external environment owned. The results of this study indicate that the results of the IFAS matrix are 3,246 and the results of the EFAS matrix are 3,213. So that on the SWOT diagram it can occupy a quadrant 1 position, which means that MSMEs The environmental image of Peksrungan is in a strong position and has many opportunities. In accordance with the results of the SWOT matrix and the QSPM matrix, the appropriate strategy to be applied is the W – O Strategy with a rank 1 in the QSPM matrix 1. Increasing promotions to offset the promotion of new competitors and utilizing social media to show product quality 2. Marketing is expanded to the Ciruas - Cikande area as a measure to expand the distribution area.

ANALISA PENERAPAN K3 PADA PEMELIHARAAN GARDU DISTRIBUSI LISTRIK DI PT. PLN (PERSERO) ULP CIKANDE MENGGUNAKAN METODE HIRADC Wijaya, Hartadi; Rifki, Galang Ahmad; Gautama, Pugy
Jurnal Intent: Jurnal Industri dan Teknologi Terpadu Vol 7 No 1 (2024): INDUSTRIAL
Publisher : Prodi Teknik Industri, Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/intent.v7i1.3534

This research was conducted at PT. PLN (Persero) ULP Cikande by analyzing employee occupational safety and health (K3) as a form of attention and protection in carrying out their duties. By using the HIRADC method, it is hoped that this research can provide the best solution for employee performance, especially in occupational safety and health (K3). From the results of collecting company work accident data, the risk matrix classification in 2022 obtained 2 variables with low risk, for the high risk level, 2 variables are obtained with a percentage of 40%, and for the medium risk level, 1 variable is obtained with a percentage of 20%. Proposed improvements in this study include changes in training, equipment maintenance, improved work procedures, and more careful risk assessment. With the cooperation and involvement of the entire team, we are confident that the implementation of this change will have a significant positive impact on the safety and welfare of all parties involved in substation inspections.

Analisis Tingkat Kepuasan Konsumen Terhadap Pelayanan Indomaret dengan Metode Servqual dan Importance Performance Analysis (IPA) Sulistyo, Arif Budi; Rafauzi, Iqbal; Wijaya, Hartadi
Jurnal Media Teknik dan Sistem Industri Vol 6, No 2 (2022)
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/jmtsi.v6i2.1938

Recently retail business today is growing very rapidly, and lead increasingly tight competition in the retail business, makes consumers are more selective in buying and choosing products and services to meet their daily needs. PT. Indomarco Prismatama who operate as Indomaret label is a franchise retail network in Indonesia. Indomaret is a franchised retail store that provides a vary people's daily needs and provide services to consumers, but the services not always satisfy consumers. Purpose of research is identifying the level of customer satisfaction with the services provided by Indomaret Puspa Regency at Serang city Banten province by using Servqual method and IPA (Importance Performance Analysis). The result is level of Customer Satisfaction Index reach 85.77, which is categorized as â€œVery Satisfiedâ€, but there are some service has big Gap between Expectation and reality, that need to be improved, such as number of selling goods, display price similar with casher and queuing acceleration at casher.Â Perkembangan bisnis usaha ritel pada jaman sekarang mengalami kemajuan yang sangat pesat, hal ini mengakibatkan persaingan pada usaha ritel semakin ketat, sehingga konsumen semakin teliti dalam membeli serta memilih produk dan jasa yang dibutuhkan dalam memenuhi kebutuhan sehari-hari. PT. Indomarco Prismatama beroperasi dengan label Indomaret adalah jaringan ritel waralaba di Indonesia. Indomaret merupakan toko ritel waralaba yang menyediakan berbagai keperluan kehidupan masyarakan sehari-hari, dan memberikan pelayanan kepada konsumen, namun tidak seluruh layanan yang ada direspon dengan baik oleh konsumen. Tujuan penelitian ini untuk mengetahui seberapa besar tingkat kepuasan konsumen terhadap pelayanan yang diberikan oleh Indomaret Puspa Regency di Kota Serang Propinsi Banten, dengan menggunakan metode Servqual dan IPA (Importance Performance Analysis). Hasil yang dicapai adalah tingkat kepuasan secara keseluruhan sebesar 85,77% atau termasuk kategori Sangat Puas, tetapi ada beberapa sisi pelayanan yang mempunyai gap tinggi antara harapan dan kenyataan, sehingga perlu dilakukan peningkatan pelayanan seperti kelengkapan barang, harga display yang sama dengan kasir dan mempercepat antrian kasir.

Improving implementation of occupational health and safety of construction company by Job Safety Analysis (JSA) method (study case at PT Arto Moro Sentosa) Sulistyo, Arif Budi; Putra, Nugroho Pratama; Wijaya, Hartadi; Hidayanti, Nur
OPSI Vol 17 No 1 (2024): ISSN 1693-2102
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Industri UPN "Veteran" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/opsi.v17i1.11005

The construction sector is a sector that employs many people who have high risk of work accidents, because a lot of work in this sector is possibility carried out by unsafe actions or unsafe conditions. PT. Arto Moro Sentosa is company which operates in general trading, general construction, suppliers, outsourcing, etc., is aware that the business has a high risk of work accidents. The lack of employee awareness will have an impact on the magnitude of the risks that must be borne by the worker and the company. The purpose of this research is determining work accident records for the Occupational Health and Safety (OHS) system, employee risks, and existing improvements at company. By knowing the classification of hazards based on the type of accident, this research uses the Job Safety Analysis (JSA) method, histograms, Pareto diagrams, and cause-and-effect (fish bone) diagrams. Based on the author's observations, company data related to OHS (Occupational Health and Safety) and interviews with the directors, could be obtained a history of work accidents based on the type of accident. Here are ergonomic work accidents (57.89%), physical factor accidents ( 31.58%), chemical factor accidents (5.26%), biological factor accidents (5.26%), and psychological factor accidents (0%). Several recommendation is performed to avoid repeated accident by providing training programs on OHS to workers, paying more attention to OHS supervision, giving sanctions to workers who violate OHS.

Optimasi Pemakaian Steam pada Proses Refinery CPO dengan Pendekatan TPM Focus Improvement Arif Budi Sulistyo; Hartadi Wijaya; Nur Hidayanti; Fikri Fadhilah
Journal of Industrial View Vol. 7 No. 2 (2025)
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jiv.v7i2.16064

PT. MNA is a partner in the palm oil processing industry and its derivatives, primarily aimed at producing cooking oil. The refinery process of Crude Palm Oil (CPO) is one of the production stages that requires high energy consumption, particularly in the form of steam. This study aims to identify the level of steam usage in the refinery process and to explore opportunities for optimization and energy savings. The methods used include the Kaizen approach and Total Productive Maintenance (TPM). Initial analysis showed that steam consumption at PT. MNA reached 204,000 kg per month, with the highest usage occurring in the steam drying SBE process (82.97%), followed by steam heating PHE (10.82%), and steam heating hot water (6.21%). Based on a Pareto analysis, the improvement focus was placed on the steam drying SBE process. The implementation of improvements through reducing process time from 850 seconds to 700 seconds proved effective without disrupting other processes. As a result, steam consumption was successfully reduced to 168,000 kg per month, while the oil content in SBE remained within the company’s target of 20–22%. Therefore, the TPM Focus Improvement and Kaizen approaches have been proven effective in optimizing steam usage in the CPO refinery process. PT. MNA sebagai mitra bidang pengolahan minyak kelapa sawit dan turunannya untuk menghasilkan minyak goreng. Proses refinery Crude Palm Oil (CPO) merupakan salah satu tahapan produksi yang memerlukan konsumsi energi dalam jumlah besar, terutama dalam bentuk steam. Penelitian ini bertujuan untuk mengetahui tingkat penggunaan steam pada proses refinery serta mengidentifikasi peluang optimasi dan penghematan energi. Metode yang digunakan meliputi pendekatan Kaizen dan TPM (Total Productive Maintenance). Hasil analisis awal menunjukkan bahwa konsumsi steam di PT. MNA mencapai 204.000 kg per bulan, dengan penggunaan terbesar terdapat pada proses steam drying SBE sebesar 82,97%, disusul steam heating PHE sebesar 10,82% dan steam heating hotwater sebesar 6,21%. Berdasarkan analisis Pareto, fokus perbaikan difokuskan pada proses steam drying SBE. Implementasi perbaikan dengan pengurangan waktu proses dari 850 detik menjadi 700 detik terbukti efektif tanpa mengganggu proses lainnya. Hasilnya, konsumsi steam berhasil dikurangi menjadi 168.000 kg per bulan, serta kadar oil content pada SBE tetap berada dalam target perusahaan yaitu 20–22%. Dengan demikian, pendekatan TPM Focus Improvement dan Kaizen terbukti efektif dalam mengoptimalkan pemakaian steam pada proses refinery CPO.

PENINGKATAN PEMAHAMAN QRIS BAGI PELAKU UMKM MELALUI WEBINAR EDUKASI PEMBAYARAN DIGITAL DALAM MENDUKUNG TRANSFORMASI KEUANGAN Arif Budi Sulistyo; Rudiyanto Rudiyanto; Sev Rahmiyanti; Maman Suryaman; Hartadi Wijaya; Nur Hidayanti; Zaldy Suhatman; Dadang Romansyah; Dika Putri Meidiana; Duwi Cahyati
Ekalaya: Jurnal Pengabdian Kepada Masyarakat Indonesia Vol. 5 No. 2 (2026): Ekalaya Journal
Publisher : Nindikayla Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57254/eka.v5i2.163

The development of the digital economy encourages MSME actors to adapt to various technological innovations, including the use of digital payment systems. However, the results of initial observations show that some MSME actors still have limited understanding of digital payments and the use of the Quick Response Indonesian Standard (QRIS), and still rely on cash transactions in their business activities. This Community Service (PkM) activity aims to increase participants' understanding of digital payment systems, introduce QRIS as a national standard for digital payments, provide an understanding of the benefits and security of QRIS, and encourage the use of digital transactions in supporting the financial transformation of MSMEs. The activity was carried out in the form of an online webinar organized by the Indonesian Institute of Accountants of the Banten Region with the theme "Getting to Know QRIS Closer: Fast, Modern, and Secure Digital Payment Strategies". The implementation method includes participant registration, material delivery, discussion and question and answer, and evaluation of activities. The participants of the activity totaled 33 people consisting of students, MSME actors, and the general public. The material presented included the evolution of payment systems, QRIS standardization, the advantages of QRIS, QRIS transaction mechanisms, types of QRIS, digital transaction security, QRIS and accounting transformation, as well as opportunities to utilize QRIS for MSMEs and the younger generation. The results of the activity showed that participants obtained information about the concept of QRIS, the benefits of digital payments, the security of digital transactions, the implementation of QRIS in business activities, and the use of QRIS in supporting the financial transformation of MSMEs. In addition, participants assessed that the material presented was relevant to current needs, easy to understand, and useful in supporting business management and adaptation to the development of the digital economy. This activity also resulted in a follow-up plan in the form of the dissemination of digital educational materials, assistance in the implementation of QRIS, monitoring the use of digital payments, and holding follow-up webinars. Thus, the webinar program has become an educational tool that supports the improvement of digital payment literacy and understanding of the use of QRIS in supporting the financial transformation of MSMEs in the digital economy era.

PENERAPAN SISTEM KESELAMATAN DAN KESEHATAN KERJA (K3) PADA PT. TORINI JAYA ABADI Hartadi Wijaya
Jurnal Ilmiah Manajemen dan Akuntansi Vol. 2 No. 2 (2025): Maret : Jurnal Ilmiah Manajemen dan Akuntansi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/x0r5p489

Every process within a company is inevitably accompanied by potential hazards and risks of workplace accidents for employees. Therefore, a company requires an Occupational Health and Safety (OHS) program to minimize and prevent workplace accidents. This study aims to examine the implementation of Occupational Health and Safety at PT. TORINI JAYA ABADI. The data collection methods used in this research include interviews, observations, and literature studies. Meanwhile, the data analysis technique employed is descriptive analysis. The research object selected is the workforce of PT. TORINI JAYA ABADI. Through the interview method, the researcher interviewed the Head of the Work Unit at PT. TORINI JAYA ABADI regarding the implementation of Occupational Health and Safety within the company. Based on the research findings, it is evident that the implementation of Occupational Health and Safety at PT. TORINI JAYA ABADI is quite good and aligns with the applicable regulations. Based on the results, it is recommended that PT. TORINI JAYA ABADI enhance supervision and issue strict warnings to employees who fail to comply with Occupational Health and Safety policies to ensure more effective implementation.

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