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All Journal Progress: Jurnal Pendidikan, Akuntansi dan Keuangan
Mila Alfionita
Universitas Banten Jaya
Economics, Econometrics & Finance Education Social Sciences

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PENGARUH KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAKAT DI KANTOR KECAMATAN JAYANTI Mila Alfionita; Iba Gunawan
Progress: Jurnal Pendidikan, Akuntansi dan Keuangan Vol 3 No 1 (2020): Progress Jurnal Pendidikan, Akuntansi dan Keuangan
Publisher : FKIP, Universitas Banten Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/progress.v3i1.761

Abstract

This study aims to determine the effect of service quality on community satisfaction in the Jayanti District office. Samples taken by researchers are 100 respondents from a total population of 60,091 inhabitants. For data collection in this study using a questionnaire.The analysis technique used to see the effect of service quality on community satisfaction in the Jayanti District office is a quantitative method that uses SPSS calculations.The results showed that there was a close relationship between service quality and community satisfaction as seen from the results of the coefficient obtained at 72.7%. Partially shows that the significant value for the effect of service quality on community satisfaction is 0.042 <0.05 and tcount 2.648> t table 1.665, so Ho is rejected and Ha is accepted. This means that there is an influence between service quality and community satisfaction.
Co-Authors Iba Gunawan