Progress: Jurnal Pendidikan, Akuntansi dan Keuangan
Vol 3 No 1 (2020): Progress Jurnal Pendidikan, Akuntansi dan Keuangan

PENGARUH KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAKAT DI KANTOR KECAMATAN JAYANTI

Mila Alfionita (Universitas Banten Jaya)
Iba Gunawan (Universitas Banten Jaya)



Article Info

Publish Date
17 Feb 2020

Abstract

This study aims to determine the effect of service quality on community satisfaction in the Jayanti District office. Samples taken by researchers are 100 respondents from a total population of 60,091 inhabitants. For data collection in this study using a questionnaire.The analysis technique used to see the effect of service quality on community satisfaction in the Jayanti District office is a quantitative method that uses SPSS calculations.The results showed that there was a close relationship between service quality and community satisfaction as seen from the results of the coefficient obtained at 72.7%. Partially shows that the significant value for the effect of service quality on community satisfaction is 0.042 <0.05 and tcount 2.648> t table 1.665, so Ho is rejected and Ha is accepted. This means that there is an influence between service quality and community satisfaction.

Copyrights © 2020






Journal Info

Abbrev

progress

Publisher

Subject

Economics, Econometrics & Finance Education Social Sciences

Description

PROGRESS Jurnal Pendidikan, Akuntansi dan Keuangan merupakan jurnal yang berisi artikel ilmiah dalam bidang pendidikan, akuntansi dan keuangan. karya tulis dalam bidang pendidikan berkaitan dengan analisis dan evaluasi metode pembelajaran, proses pembelajaran, media pembelajaran, maupun materi ...