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Haryati, Eny Sri
Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
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Pengaruh Stres Kerja Terhadap Kinerja Karyawan Pertolongan Kecelakaan Penerbangan Dan Pemadam Kebakaran (Pkp-Pk) Di Bandar Udara Internasional Adisutjipto Yogyakarta Faturrahman; Eny Sri Haryati
Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Vol. 5 No. 2 (2023): Juni: Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jurnalmahasiswa.v5i2.616

Abstract

Along with the times, the number of air passengers in Indonesia is expected to grow 30% year-on-year to 140 million in the next few years, making Indonesia an important market for air passengers. So Indonesia is expected to become the world's sixth-largest air transportation market by 2034 (Ministry Industry of the Republic of Indonesia, 2022). ARFF (Airport Rescue and Fire Fighting) is a unit part of and rescue at an airport that plays a very important role. Therefore, it is necessary to monitor the level of employee work stress, and it is hoped that employees will feel encouraged to work so that the impact on the performance of ARFF employees can increase and be better. This study aims to determine whether there are the effect of job stress on employee performance ARFF (Airport Rescue and Fire Fighting) at Adisutjipto International Airport Yogyakarta and how much influence it has. The research method used is a quantitative method, namely by using population and sample of all employees ARFF (Airport Rescue and Fire Fighting) at Adisutjipto International Airport Yogyakarta as respondents. The data collection technique used is by including a number of theoretical foundations, documentation, observation and distributing questionnaires/surveys. Then the data analysis technique uses the application program tool SPSS (Statistical Package for the Social Sciences) version 26. The results of this study are known to be a constant value of 64.654 and a regression coefficient of -0.116, so the linear regression equation is Y = 64.654 - 0.116 X. Then it is known that the value (Sig.) is 0.428 > 0.05 and the value of t count -0.807 < t table 2.064. And the coefficient of determination R2 (R Square) of 0.026 or 2.6%. So it can be concluded that Job Stress (X) has a negative effect and contributes 2.6%, the remaining 97.4% is influenced by other factors not examined in this study. However, there is no significant effect on Employee Performance (Y) ARFF (Airport Rescue and Fire Fighting) at Adisutjipto International Airport Yogyakarta.
Pengaruh Pelayanan Petugas Ruang Tunggu PT Angkasa Pura I Terhadap Kepuasan Pengguna Jasa di Bandar Udara Internasional Yogyakarta Zakiah; Eny Sri Haryati
Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Vol. 5 No. 2 (2023): Juni: Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jurnalmahasiswa.v5i2.656

Abstract

Yogyakarta International Airport (YIA) is an international airport in the Special Region of Yogyakarta, Kulon Progo Regency in Kapanewon Temon. PT Angkasa Pura I must pay attention to services and facilities in the passenger departure waiting room because it is a service company. The purpose of this study is to determine the extent to which the services provided by PT Angkasa Pura I waiting room officers affect service user satisfaction at Yogyakarta International Airport and to find out how much influence the services of PT Angkasa Pura I waiting room officers on service user satisfaction at Yogyakarta International Airport. This study employs quantitative techniques. The information was gathered through conveying surveys to 100 respondents utilizing the lounge area of homegrown trips on November 1 to December 31, 2022. Information investigation was finished by utilizing straightforward direct relapse with the help of the lounge area staff as the autonomous variable and passanger fulfillment as the reliant variable. With a significance level of T = 16.293 > 1.661 and a 0.05 significance level, the findings demonstrate that passenger satisfaction is significantly influenced by the service provided by waiting room staff. The help of sitting area staff as the autonomous variable impacts traveler fulfillment by 73%. Meanwhile, variables outside of this study have an impact on the remaining 27%. The fact that Ha is accepted while Ho is rejected suggests that Yogyakarta International Airport's waiting room staff has a significant impact on passenger satisfaction.
Analisis Kualitas Pelayanan Petugas Check-In Counter Maskapai Citilink Indonesia Di Bandar Udara International Soekarno-Hatta Adediko Putra Pratama; Eny Sri Haryati
Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Vol. 5 No. 3 (2023): September : Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jurnalmahasiswa.v5i3.686

Abstract

Check-incounter adalah proses kelanjutan dari pelayanan ticketing, dimana para penumpang melakukan proses pelaporan keberangkatannya di bandar udara yang meliputi pelaporan tiket penerbangan untuk memperoleh tiket dan barang bawaan penumpang (bagasi) tersebut. Kualitas pelayanan yang baik dapat di ukur dari pelayanan petugas maskapai, Semakin besar pelayanan petugas yang diberikan kepada penumpang maka kualitas pelayanan semakin baik. Maskapai penerbangan harus memperhatikan kualitas pelayanan agar penumpang tidak meragukan maskapai tersebut. Tujuan dilakukan penelitian ini adalah untuk mengetaui kualitas pelayanan petugas Check-In Counter di maskapai Citilink dan untuk mengetahui bagaimana upaya menigkatkan pelayanan petugas Check-in Counter maskapai citilink di Bandar Udara International Soekarno-Hatta. Penelitian ini menggunakan metode kualitatif, penelitian dilakukan dilaksanakan mulai tanggal 18 maret sampai 28 maret 2023. Data penelitian ini terdiri dari data primer dan data sekunder. Informen dalam penelitian ini adalah petugas check-in counter maskapai Citlink. Analisis data yang digunakan penelitian ini adalah tringulas. Hasil penelitian menunjukan bahwa pelayanan petugas check-in counter pada maskapai Citilink di bandar Udara International Soekarno-Hatta sudah dikatakan baik. Hal tersebut ditinjau dari hasil observasi, wawancara dan dokumentasi penelitian. Pelayanan di unit check-in counter untuk pelayanan sudah cukup baik sesuai SOP dan sejauh ini petugas Check-in Counter menjalankan tugasnya sesuai SOP yang berlaku. Kualitas pelayanan petugas check-in counter maskapai citilink di Bandar Udara International Soekarno-Hatta pelayanannya cukup baik, tanggapan dan responnya baik, sigap dalam melayani penumpang dalam melakukan check-in, ramah dan sopan sehingga panumpang merasa puas atas jasa dan pelayanan yang diberikan oleh petugas check-in counter Maskapai Citilinkdi Bandar Udara International Soekarno-Hatta.
Pengaruh Ketersediaan Fasilitas Ruang Tunggu Terminal Domestik Terhadap Kepuasan Penumpang Di Bandar Udara Internasional Yogyakarta Sri Banun Juliati; Eny Sri Haryati
Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Vol. 5 No. 3 (2023): September : Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jurnalmahasiswa.v5i3.736

Abstract

Waiting room service at YIA airport is very important for passengers. With good service facilities, good service will be created, so that foreign and domestic passengers will be impressed. For this reason, in serving the needs of the community in air transportation services, it is necessary to pay attention to the service and the provision of maximum facilities. The provision of these facilities is expected to have an impact on passenger satisfaction. The purpose of this study was to determine the effect of domestic waiting room facilities on Yogyakarta International Airport passenger satisfaction and to determine how much influence domestic waiting room facilities had on Yogyakarta International Airport passengers. This research used a quantitative method using a purposive sampling technique. The sample used was 100 respondents, the results of distributing questionnaires to 100 respondents who used the domestic terminal waiting room facilities at Yogyakarta International Airport and were measured using the slovin formula. Retrieval of data on the number of samples using a survey with an instrument in the form of a questionnaire. Data were analyzed using simple linear regression, T test and coefficient of determination with the availability of domestic terminal waiting room facilities as the independent variable and passenger satisfaction as the dependent variable which were processed using the SPSS application Version 26.0. The results showed that the t count > t table with a value of 50.871 > 1.661 with a significant level of 0.05, so it can be concluded that Ho is rejected and Ha is accepted, which means that the influence of the availability of waiting room facilities on passenger satisfaction at Yogyakarta International Airport is partially accepted. The percentage based on the coefficient of determination test shows that the R square is 0.964. This means that the effect of the availability of waiting room facilities on passenger satisfaction at Yogyakarta International Airport is 96.4%.
Pengaruh Kualitas Pelayanan Pembuatan Paspor Terhadap Kepuasan Masyarakat di Kantor Imigrasi Kelas I Tempat Pemeriksaan Imigrasi (TPI) Ternate Maluku Utara Ansar, Murniyati; Haryati, Eny Sri
Journal of Business Inflation Management and Accounting Vol 2, No 2 (2025): Juli 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/bima.v2i2.6637

Abstract

Peningkatan jumlah pemohon paspor di Kantor Imigrasi Kelas I TPI Ternate dari 8.000 menjadi 10.000 dalam kurun satu tahun menunjukkan tingginya kebutuhan masyarakat akan pelayanan yang lebih cepat dan responsif. Meski demikian, sekitar 40% pemohon menyatakan ketidakpuasan akibat lamanya waktu tunggu dan minimnya informasi yang tersedia. Kondisi ini berpotensi menurunkan kepercayaan publik terhadap institusi pemerintah. Berdasarkan teori SERVQUAL, dimensi-dimensi pelayanan seperti keandalan dan daya tanggap sangat memengaruhi kepuasan masyarakat. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan dalam pembuatan paspor terhadap kepuasan masyarakat serta mengetahui besarnya kontribusi variabel tersebut. Penelitian menggunakan pendekatan kuantitatif melalui kuesioner skala Likert. Variabel kualitas pelayanan diukur berdasarkan lima dimensi: keandalan, daya tanggap, jaminan, empati, dan bukti fisik. Sementara itu, kepuasan masyarakat diukur melalui persepsi terhadap prosedur, persyaratan, kejelasan informasi, dan kedisiplinan petugas. Sampel penelitian terdiri dari 210 responden yang dipilih dengan rumus Slovin dari populasi 440 pemohon pada Juli 2024. Hasil analisis regresi linier berganda menunjukkan bahwa kualitas pelayanan berpengaruh positif signifikan terhadap kepuasan masyarakat dengan nilai t hitung = 11,040 dan signifikansi p = 0,000 (p0,01). Nilai koefisien determinasi (R²) sebesar 0,369 menunjukkan bahwa 36,9% variasi kepuasan masyarakat dapat dijelaskan oleh kualitas pelayanan. Aspek pelayanan yang paling dihargai oleh pemohon adalah kemudahan alur prosedur dan kejelasan informasi yang diberikan. Temuan ini menegaskan pentingnya peningkatan mutu pelayanan publik sebagai bagian dari strategi membangun kepuasan dan kepercayaan masyarakat.
Efektivitas Petugas Unit Aviation Security (Avsec) Terhadap Keamanan di Bandar Udara Sultan Babullah Ternate Maharani, Nurrezky S.; Haryati, Eny Sri
Journal of Education Technology Information Social Sciences and Health Vol 1, No 1 (2022): March 2022
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetish.v1i1.27

Abstract

AbstrakAviation Security (Avsec) merupakan personil keamanan yang bertanggung jawab dalam melaksanakan keamanan dan keselamatan penerbangan. Aviation security adalah unit yang menjaga keamanan seluruh wilayah Bandar udara. Tujuan dari penelitian ini adalah untuk mengenalisa efektivitas petugas Aviation Security terhadap keamanan pada Bandar udara Sultan Babullah, Ternate. Penelitian ini menggunakan data primer dan data skunder. Data primer dalam penelitian ini meliputi hasil observasi dan wawancara dengan petugas unit Aviation Security pada Bandar Udara Sultan babullah, Ternate. Sedangkan data sekunder meliputi hasil dokumentasi dari beberapa gambar kegiatan petugas unit Aviation Security dan juga dokumentasi Standart Operation Procedure dari unit Aviation Security. Setelah semua data telah dikumpulkan dari sumber data yang berbeda selanjutnya akan dilakukan analisis kualitatif deskriptif. Hasil penelitian dapat disampaikan bahwa petugas Aviation Security mempunyai peran yang sangat penting dalam melakukan penyaringan penumpang maupun bawaan penumpang itu sendiri. Namun yang ditemukan pada Bandar Udara Sultan Babullah masih terdapat kelalaian petugas Aviation security dalam menjalankan tugas nya, seperti meninggalkan pos jaga saat jam tugas maupun kurangnya ketelitian petugas dalam mengecek penumpang maupun bawaan penumpang. Namun, hal ini mulai dapat dibenahi oleh unit Aviation Security dengan cara melakukan Briffing setiap selesai melakukan Shift jaga untuk mencari celah kesalahan dan membenahi kesalahan tersebut.Kata Kunci: Bandar Udara, Keamanan, Aviation Security, Efektivitas. AbstractAviation Security (AVSEC) is a security personnel who is responsible for carrying out aviation security and safety. Aviation security is a unit that maintains the security of the entire airport area. The purpose of this study was to recognize the effectiveness of Aviation Security officers on security at Sultan Babullah Airport, Ternate. This study used primary data and skunder data. Primary data in this study include observations and interviews with officers of the Aviation Security unit at Sultan Babullah Airport, Ternate. Meanwhile, secondary data includes documentation results from several images of the activities of Aviation Security unit officers and also Standard Operation Procedure documentation from the Aviation Security unit. After all the data has been collected from different data sources, a descriptive qualitative analysis will be carried out. The results of the study can be conveyed that Aviation Security officers have a very important role in screening passengers and passengers themselves. However, what was found at Sultan Babullah Airport was still negligence of Aviation security officers in carrying out their duties, such as leaving guard posts during duty hours and the lack of accuracy of officers in checking passengers and passengers' luggage. However, this can be addressed by the Aviation Security unit by briffing every time you finish doing a Shift guard to find fault loopholes and fix the error.Keywords: Airport, Security, Aviation Security, Effectiveness.
Co-Authors Adediko Putra Pratama Ainun Sari Ansar, Murniyati Dio Dwi Sesario Faturrahman Ilham Ramadhan Lilis Lilis Setiyaningrum Maharani, Nurrezky S. Naufaleanto, Muhammad Robih Nopriyarmaini Nopriyarmaini Nurrezky S. Maharani Ripki Yuan Pratama Sri Banun Juliati Sulthan Abdi Rahman Mafaza Zakiah Zulfikar Adham