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All Journal Jurnal Teknik ITS Jurnal Ilmiah Teknik Industri PROZIMA (Productivity, Optimization and Manufacturing System Engineering) ASRO JOURNAL - STTAL STTAL POSTGRADUATE - INTERNATIONAL CONFERENCE Jurnal Teknologi dan Manajemen Industri Terapan
Iwan Vanany
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering Other

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Journal : STTAL POSTGRADUATE - INTERNATIONAL CONFERENCE

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ANALYSIS OF HEALTH SERVICE QUALITY IN IMPROVING XYZ HOSPITAL SERVICES Heriyanto Heriyanto; Iwan Vanany; I made Jiwa Astika
STTAL POSTGRADUATE - INTERNATIONAL CONFERENCE Vol 6 No 1 (2022): Indonesia Naval Technology College STTAL Postgraduate International Conference -
Publisher : Indonesian Naval Technology College STTAL

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Abstract

XYZ Hospital is a type c military hospital located in Surabaya and has the function of support and optimal healthservices for military personnel, military families, and the general public. In its implementation, there are severalproblems related to health services including a decrease in the number of patient visits, lack of human resources,and long patient service times. Therefore, it is necessary to analyze the quality of health services in improvingXYZ hospital services. Service quality (Servqual) and Importance Performance Analysis (IPA) methods are usedto measure the level of quality of health services provided to patient satisfaction. Based on the results of researchfrom 99 respondents, it shows that from the 5 dimensions of Servqual, there are positive performance gaps,namely 3 attributes E1-X7, E4-X10, A3-X27, and negative values, namely 27 attributes R2-X20, R4-X22, RE1-X12, RE3 -X14, R5-X23, A5-X60, A1-25, T4-X4, A2-X26, T1-X1, RE5-X16, R3-X21, RE7-X18, T5-X5, RE2-X13,T3-X3, E5-X11, R1-X19, R6-X24, T2-X2, A4-X28, T6-X6, RE6-X17, A6-X30, RE4-X15, E3-X9, and E2-X8. In IPA,Quadrant I has 10 attributes, namely T5-X5, RE1-X12, RE3-14, RE5-X16, RE7-X18, R4-X22, R5-X23, R2-X20,A1-X25, A5-X29 which are priority improvements health services, quadrant II 6 attributes that show maintainachievement, quadrant III 8 attributes are considered less important for patients and the services obtained areconsidered normal and quadrant IV 6 attributes. considered less important for patients but the services providedare too excessive.Keywords: Quality of Health Services, SERVQUAL, IPA, XYZ Hospital.
RISK ASSESSMENT OF SAFETY AND SECURITY OF BALI COASTAL AND ASSIGNMENT OF DENPASAR NAVAL BASE ELEMENTS Nyoman Astawa; Iwan Vanany; Eko Krisdiono; Mukhlis Mukhlis
STTAL POSTGRADUATE - INTERNATIONAL CONFERENCE Vol 7 No 01 (2023): Indonesia Naval Technology College STTAL Postgraduate International Conference -
Publisher : Indonesian Naval Technology College STTAL

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The management of Bali's coastal waters is one of the priorities of the Bali provincial government as one of the drivers of the community's economy. The aspect of marine security and safety is one of the important factors that must be maintained to support the effective management of a waters. Therefore, mitigation measures are needed in dealing with various types of threats with the level of risk posed in the management of the Bali Coastal Sea waters. Denpasar Naval Base as one of the institutions tasked with maintaining security and safety in the territorial waters of Bali. The title of marine security operations element of the Denpasar Lanal is one of the main forces in maintaining security and safety stability in Bali's waters. In this research, identification of the types of threats and measurement of the risks posed will be carried out, which are measured from the perspective of maritime security and safety. From the results of the risk analysis, optimization modeling for the assignment of Denpasar Naval Base elements was carried out as a mitigation measure for various types of threats to be assigned to several Naval Post located in the coastal area of Bali. Identification of the types of threats is carried out by involving several experts in the field of maritime security and safety, measuring the value of risk is carried out using the Relative Comparison method. The assignment of Denpasar Naval Base elements is carried out using the Hungarian assignment method with the risk cost as a minimized aspect. The results of the risk assessment measurement show that the biggest risk faced in the management of the Bali Coastal is on the safety aspect of 67% and the security aspect with a proportion of 33%. The Assignment Optimization Model succeeded in optimizing the assignment of 6 (six) elements of the Denpasar Naval Base to 6 (six) Naval Post in the Bali Coastal Area. Keywords: Maritime Security and Safety, Risk Assessment, Hungarian Methods Assignment Model
Co-Authors Adhito Prabowo Adi Soeprijanto Budisantoso Wirjodirdjo Eko Krisdiono Heriyanto Heriyanto I Ketut Gunarta I made Jiwa Astika Imade Jiwa Astika Lilik Fatmawati Moch. Khoirul Anwar Mohamad Fismanda Shabari Muhammad Rasyid Ridho Mukhlis Mukhlis Nuarania Nadif Nyoman Astawa Sutrisno Sutrisno Wildatus Sholichah