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All Journal JSMA (Jurnal Sains Manajemen dan Akuntansi) Ekonam : Ekonomi, Akuntansi dan Manajemen Jurnal Dimamu Jurnal AbdiMU Cerdika: Jurnal Ilmiah Indonesia Jurnal Pengabdian Kepada Masyarakat Babakti Sainteks: Jurnal Sain dan Teknik Jurnal Accounting Information System (AIMS) Jurnal Maps (Manajemen Perbankan Syariah)

Anggit Suryopratomo

Universitas Ma'soem

Author-ID : 2776388

Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Physics Public Health Social Sciences Transportation Other

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STRATEGI PENGEMBANGAN KUALITAS PELAYANAN UNTUK MEMENUHI KEINGINAN KONSUMEN PADA BENGKEL WIJAYA TOYOTA Anggit Suryopratomo
Ekonam: Jurnal Ekonomi, Akuntansi & Manajemen Vol 1 No 1 (2019): Februari 2019
Publisher : Universitas Insan Cendekia Mandiri

This study addresses the complex problems in taking a decision to achieve corporate objectives, to improve the quality of consumer care services, as well as care services in accordance with the wishes of the customer in Workshop Wijaya Toyota (PT Wijaya Motor Lestari) in partnership with PT Astra International Tbk. This research is descriptive, assigning a sample of 100 customers. Data were processed in the qualitative methods using Quality Function Deployment and the result was displayed in a matrix House of Quality. The results show that strategies the workshop Wijaya Toyota applies to improving the quality of services are: the waiting room and toilet cleanliness, promoting warranty repair workshop, ensuring the accuracy of completion time of maintenance, speed of completion of the work, maintenance appropriate to their complaints, garage attendant explanation of maintenance, stock availability of original spare parts, direct workshop personnel explanation at the time of submission, garage attendant explanation upon delivery, transparent overall cost to be paid, reasonableness price of original parts, friendliness and courtesy officer spare parts, and workshop personnel direct contact.

AUDIT TATA KELOLA TEKNOLOGI INFORMASI DENGAN MENGGUNAKAN ASSESSMENT TOOLS COBIT 5 (STUDI KASUS PERPUSTAKAAN DAN KEARSIPAN) Anggit Suryopratomo
Ekonam: Jurnal Ekonomi, Akuntansi & Manajemen Vol 3 No 2 (2021): Agustus 2021
Publisher : Universitas Insan Cendekia Mandiri

The Library and Archives Service as a regional technical institution which is a supporting element of the task of carrying out the formulation and implementation of specific policies, namely the affairs of the library and archives. The Library and Archives Service has utilized the application of information technology (IT). Based on these problems, the research aimed to measure the level of IT governance capability in The Library and Archives by using the COBIT 5 framework. It is done by the method of PAM (Process Asseement Model). Measurement begins with identified the problems and mapped them to relevant processes of COBIT 5. Then the assessment of the 12 selected processes of COBIT 5 conducted to determine the current level of capability and also the capability level to be achieved in The Library and Archives mostly at level 2 (manage). From the measurement result then it determined the improvement recommendations to achieve expected capability level, where in the target capability level are at level 3 (established) and 4 (predictable). Improvement is needed in order to be able to increase the capability simultaneously. The main recommendations proposed include making the Standard Operating Procedure (SOP) for each IT activities, and improving the quantity and quality of IT human resources. This recommendations intended to improve performance and as a reference for IT governance improvement in the future. Dinas Perpustakaan dan Kearsipan sebagai lembaga teknis daerah yang merupakan unsur penunjang tugas melaksanakan perumusan dan pelaksanaan kebijakan khusus, yaitu urusan perpustakaan dan kearsipan. Dinas Perpustakaan dan Kearsipan telah memanfaatkan penerapan teknologi informasi (TI). Berdasarkan permasalahan tersebut, penelitian ini bertujuan untuk mengukur tingkat kapabilitas tata kelola TI di Perpustakaan dan Arsip dengan menggunakan framework COBIT 5. Dilakukan dengan metode PAM (Process Asseement Model). Pengukuran dimulai dengan mengidentifikasi masalah dan memetakannya ke proses COBIT 5 yang relevan. Kemudian penilaian terhadap 12 proses terpilih COBIT 5 dilakukan untuk mengetahui tingkat kapabilitas saat ini dan juga tingkat kapabilitas yang akan dicapai di Perpustakaan dan Arsip sebagian besar di tingkat 2 (mengelola). Dari hasil pengukuran tersebut kemudian ditentukan rekomendasi perbaikan untuk mencapai tingkat kapabilitas yang diharapkan, dimana pada tingkat kapabilitas target berada pada level 3 (mapan) dan 4 (predictable). Perbaikan diperlukan agar mampu meningkatkan kapabilitas secara bersamaan. Rekomendasi utama yang diajukan antara lain pembuatan Standard Operating Procedure (SOP) untuk setiap kegiatan TI, serta peningkatan kuantitas dan kualitas SDM TI. Rekomendasi ini dimaksudkan untuk meningkatkan kinerja dan sebagai acuan perbaikan tata kelola TI di masa mendatang.

Co-Authors Ade Rosadi Adi Indradi Wazdi Amalia, Saebah Nur evan jaelani Faisal, Muhamad Fandi Fikri, M.Nurul Gymnastiar, Prayoga Herlida Yuliani Hilman S. Nurmana Ishak, Kanda M. Kiki Abdul Muluk M. Fandra Yudha M. Imam Maulana M. Zaid Muhammad Agreindra Helmiawan Nisa, Dea Nova Indrayana Yusman Partono Partono Raihansyah, Muhammad Dhafa Saebah Silva Alviyani Susanti Laelasari Topan Setiawan Yudi Guntara zulkifli, ridwan

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