Article Per Year (5 Year)
p-Index From 2020 - 2025
1.405
P-Index
This Author published in this journals
All Journal Jurnal Hospitality dan Manajemen Jasa Agora Jurnal Manajemen dan Kewirausahaan
Fransisca Andreani
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions

Published : 37 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 33 Documents
Search
Journal : Jurnal Hospitality dan Manajemen Jasa

 1   2   3   4 
Pengaruh Kepuasan Konsumen, Membership Card, Trust, Perceived Quality dan Perceived Value Terhadap Loyalitas Konsumen di Starbucks Coffee Surabaya Fransiska Novia; Elsera Dewi; fransisca Andreani
Jurnal Hospitality dan Manajemen Jasa Vol 4, No 2 (2016): Jurnal Hospitality dan Management Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (367.779 KB)

Abstract

Abstrak: Penelitian ini bertujuan untuk mengetahui dampak kepuasan konsumen, membership program, trust, perceived quality dan perceived value terhadap loyalitas konsumen di Starbucks Coffee Surabaya dengan menggunakan metode analisis regresi linear berganda. Variabel penelitian terdiri dari kepuasan konsumen (X1), membership program (X2), trust (X3), perceived quality (X4), perceived value (X5), dan loyalitas konsumen (Y). Hasil penelitian menunjukkan bahwa kepuasan konsumen, membership program, trust, perceived quality memiliki dampak positif dan signifikan sedangkan perceived value memiliki dampak positif tetapi tidak signifikan terhadap loyalitas konsumen. Variabel yang memiliki dampak paling positif dan signifikan adalah membership program.Abstract: The purpose of this research is to determine the impact of costumer satisfaction, membership program, trust, perceived quality and perceived value on customer loyalty at Starbucks Coffee Surabaya using a multiple linear regression analysis method. The research variables consist of customer satisfaction (X1), membership program (X2), trust (X3), perceived quality (X4), perceived value (X5), and customer loyalty (Y). The results shows that customer satisfaction, membership program, trust and perceived quality have positive and significant impact while perceived value has positive impact but insignificant on customer loyalty. The most dominant variable is membership program.
PENGARUH FAKTOR INTERNAL DAN EKSTERNAL TERHADAP LOYALITAS KONSUMEN DI MASKAPAI LOW COST CARRIER (LCC) DENGAN KEPUASAN KONSUMEN SEBAGAI VARIABEL PERANTARA Caroline Ningtyas Ballo; Fransisca Andreani
Jurnal Hospitality dan Manajemen Jasa Vol 7, No 1 (2019): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstrak - Penelitian ini membahas tentang pengaruh dari faktor internal dan eksternal kepada loyalitas konsumen di maskapai LCC, dengan kepuasan konsumen sebagai variabel perantara. Penelitian ini menggunakan pendekatan kuantitatif, Teknik analisis data yang digunakan adalah Partial Least Square(PLS) dengan 300 responden, hasil penelitian menyatakan faktor internal dan faktor eksternal memiliki pengaruh positif dan signifikan terhadap kepuasan konsumen tapi hanya faktor internal saja yang memiliki pengaruh positif dan signifikan terhadap loyalitas konsumen. Kepuasan konsumen secara langsung memiliki pengaruh yang positif dan signifikan terhadap loyalitas konsumen. Hasil penelitian juga memperlihatkan kepuasan konsumen terbukti sebagai variabel perantara pada faktor internal dan eksternal terhadap loyalitas konsumen.Kata Kunci: Faktor internal, faktor eksternal, kepuasan konsumen, loyalitas konsumen, maskapai Low Cost Carrier (LCC).Abstract - This study aims to find out the impact of the internal and external factors on customer loyalty at Low Cost Carrier airlines (LCC) using customer satisfaction as an intermediary. This is a quantitative approach using Partial Least Square (PLS) as the data analysis with 300 respondents. The findings showed that the internal and external factors have positive and significant impacts toward the customer satisfaction but for customer loyalty only internal factors having positive and significant impact. Customer satisfaction have positive and significant impacts toward customer loyalty. It also showed the customer satisfaction is proven as intermediary variable of the internal and external factors toward consumer loyalty.Key words: Internal and External Factors, Customer Satisfaction, Customer Loyalty, Low Cost Carrier airlines (LCC)
PENGARUH ONLINE REVIEW DAN ONLINE RATING TERHADAP MINAT BELI PADA KONSUMEN PERGIKULINER DI SURABAYA Hermawan Wibisono; Kevin Eka Wijaya; Fransisca Andreani
Jurnal Hospitality dan Manajemen Jasa Vol 9, No 1 (2021): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstrak            Penelitian ini bertujuan untuk mengamati pengaruh dari online review dan online rating yang ada pada website Pergikuliner terhadap minat beli. Data penelitian dikumpulkan dari hasil penyebaran kuesioner kepada 128 orang responden. Data yang dapat diolah sebanyak 100 data penelitian. Pengolahan data dilakukan menggunakan metode regresi linier berganda. Hasil penelitian yang diperoleh menunjukkan bahwa online review dan online rating berpengaruh positif signifikan terhadap minat beli. Hasil ini menegaskan hasil dari penelitian sebelumnya.Kata kunci: Online review, online rating, minat beli. Abstract            This study aims to observe the effect of online reviews and online ratings on the Pergikuliner website on purchase intention. The research data were collected by distributing 128 questionnaires. But data that can be processed are only 100 respondents. Data were analyzed using multiple linear regression. The results obtained indicate that online reviews and online ratings have positive and significant effects on purchase intention. The results are inline with the previous studies.            Keywords: Online review, online rating, purchase intention.
Co-Authors Adriana Aprilia Amelinda Halim Arie Natan Sudibyo Benny Wibisono Brigitta Maria Caroline Caroline Juanda Caroline Ningtyas Ballo Catherine Catherine Christine Linardi Lie Cindrawan Margo Davin Hundson Sumardi Debby Yunikawati Wibowo Devina Wiguno Effendy Effendy Elizabeth Paulina Dwi Putri Elsera Dewi Eunike Halim Eunike Vania Halim Evelyn Susilo Fanny Halim Febrian Jaya Kurniawan Felicia Chandra Felicia Felicia Felincia Ogilvie Ang Filicia Nathania Florensius Resky Prayogo Fransisca Olivia Jap Fransiska Novia Gabriella Winata Gabrielle Natasha Wirianto Hermawan Wibisono Ignatius Edgar Djafar Isabelle Isabelle Ivana Karina Hosea Jasmine Chiquita Yusuf Jessica Tannus Karina Liangi Kenny Febrina Salim Kevin Eka Wijaya Kho Dessy Prayogo Laura Adeline Poedjiono Laurencia Jap Livia Livia Maria Angelina Stephanie Marina Tangko Melisa Wibowo Michael David Pranata Michael Setiawan Gani Mudinillah, Adam Nidya Christiany Noviaranny Noviaranny Nugraheni Nugraheni Priska Devina Tanugraha Ria Devina Roni Nofebi Winata ryan felix Shintia Hianita Stephanie Hanjaya Steven Andreas Yudhi Steven Richard Tantosisworo Teresa Angelica Winatali Vania Valencia Liwijaya Yunita Phienenda yuvito sandytia ratag