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All Journal MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Jurnal Penelitian dan Pengembangan Sains dan Humaniora (JPPSH) JURNAL RELASI STIE MANDALA JEMBER Jurnal Akuntansi JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship JURNAL MANAJEMEN BISNIS Jurnal Bisnis Terapan JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) Jurnal Penelitian IPTEKS Jurnal Mantik Jurnal Manajemen Bisnis Jurnal Ilmiah Akuntansi dan Bisnis International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ilmiah Edunomika (JIE) International Journal of Economics Development Research (IJEDR) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Eduvest - Journal of Universal Studies Moneter : Jurnal Keuangan dan Perbankan Relasi : Jurnal Ekonomi INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen
I Gede Sanica
Universitas Pendidikan Nasional
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Social Sciences

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Journal : International Journal of Economics Development Research (IJEDR)

 1 
Mediated By WoM: Service Quality, Price, and Customer Satisfaction Regina, Dewa Ayu Inmas; Sanica, I Gede
International Journal of Economics Development Research (IJEDR) Vol. 5 No. 4 (2024): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v5i4.5843

Abstract

This study aims to determine the effect of service quality and price on customer satisfaction mediated by Word of Mouth. The sample in this study amounted to 105 respondents of Dewa Putu Toris Studio of Artist Painting Gianyar customers. Data were analyzed using the Partial Least Squares (PLS) methodology. Based on the results of this study, it shows that service quality has a significant positive effect on word-of-mouth, prrice has a significant positive effect on word-of-mouth, service quality has a significant positive effect on customer satisfaction. Price has a significant positive effect on customer satisfaction, word of mouth has a positive and significant effect on customer satisfaction, word of mouth mediates the significant positive effect of service quality on customer satisfaction and word of mouth mediates the significant positive effect of price on customer satisfaction at Dewa Putu Toris Studio of Artist Painting Gianyar. These implications suggest that Dewa Putu Toris Studio should adopt an integrated approach to managing service quality, pricing, and word-of-mouth to maximize customer satisfaction and potentially drive business growth.
The Influence Of Emotional Intelligence, Social Support And Competency On Lecturer Performance Mediated By Job Stress Surya, Putu Pryanka Chitta; Sanica, I Gede
International Journal of Economics Development Research (IJEDR) Vol. 5 No. 5 (2024): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v4i6.6370

Abstract

Bali Institute of Technology and Health (ITEKES) is one of the technology and health colleges in Bali that focuses on providing affordable education to all levels of society, from low to middle economy, regardless of social status or ability. The purpose of this study is to determine the Effect of Emotional Intelligence, Social Support and Competence on Lecturer Performance Mediated by Work Stress. The type of data used in this study is quantitative data. The number of samples used in this study was 87 people. Data were collected by distributing questionnaires via Google form with an interval scale of 1-10. Data analysis using the Equition Modeling structure was carried out using the Part Lease Square approach. The results of this study indicate that emotional intelligence, work support, ability have a negative effect on work stress and emotional intelligence, social support, competence have a positive effect and are mediated by work stress
Co-Authors A.A Ngurah Wahyu Dinata Agus Putu Abiyasa Ayu Mirah Anjasmara Putri Bara Jiwangganata M. Desak Made Diah Prama Yanti Dewi, Christina Ayu Maha Donna Friska Erlinda Dwi Cahyani Marsudi Gede Sri Darma Gusti Ayu Putu Ardaba Kory I Kadek Yudha Cahaya Pekasa I Komang Yoga Astawa I Made Suidarma I Nyoman Raditya Suparsabawa Ida Ayu Oka Martini Kadek Elyani Kusumasari Kadek Ria Citra Dewi Maria Epelita Masriani Marsudiana, I Dewa Nyoman Ni Made Silvia Oktaviani Ni Putu Ayunda Nindya Saraswati Pramono, Prayogi Prasetyoputra Purnama Dewi, I Gusti Ayu Putu Cita Ayu Putu Sukma Wardani Regina, Dewa Ayu Inmas Renaldi, Putu Alit Rudi Hartanto Sumantri, I. GA. Alit Surya, Putu Pryanka Chitta Wicaksono, Katon Wirasukessa, Kadek Yudiari, Luh Gede Ervina Asri Zumardi, Asmat Dhanny