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All Journal Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Pembangunan dan Kebijakan Publik Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Pembangunan dan Kebijakan Publik
Muchtar Muchtar
Universitas Garut
Humanities Environmental Science Social Sciences

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Studi Tentang Pengelolaan Obyek Wisata Pantai Cicalobak di Kecamatan Mekarmukti Kabupaten Garut Erna Rustiana; Muchtar Muchtar; Nisa Fitriani
Jurnal Pembangunan dan Kebijakan Publik Vol 10 No 2 (2019): Jurnal Pembangunan dan Kebijakan Publik
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (376.704 KB) | DOI: 10.36624/jpkp.v10i2.37

Abstract

This research is based on the weakness of Human Resources in managing the tourism especially Cicalobak Beach in Kecamatan Mekarmukti Garut Regency. Tourism industry in Indonesia should get special attention from the government, both central and local government in developing tourism potential. The development of the tourism industry itself has a strong influence for the development of the region in the area around the tourism object, because it can act as the main sector industry, namely the superior sector that can improve the regional economy. Therefore, this research is focused on the management of tourism object especially in Cicalobak Beach. The management of tourism object in Cicalobak Beach uses G.R Terry (2011:10) theory which is management planning theory or often referred to as POAC stands for Planning, Organizing, Actuating, and Controlling. This study aims to find out how the study of the management of attractions in Cicalobak Beach District Mekarmukti Garut regency. Research uses qualitative methods. The author took the research location at Cicalobak Beach and Village Office Karangwangi District Mekarmukti Garut, involving Village Government and community Karangwangi Village District Mekarmukti Garut with the number of informants 6 people. From the results of interviews and observations, it was found that the management in Cicalobak Beach is still lacking in terms of Human Resources and has not been optimal because this beach is opened as a new tourist attraction around 2012. So it still requires good management to promote the tourism object.
Studi Tentang Pengelolaan Obyek Wisata Pantai Cicalobak di Kecamatan Mekarmukti Kabupaten Garut Erna Rustiana; Muchtar Muchtar; Nisa Fitriani
Jurnal Pembangunan dan Kebijakan Publik (JPKP) Vol 10 No 2 (2019): Jurnal Pembangunan dan Kebijakan Publik
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik - Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36624/jpkp.v10i2.66

Abstract

This research is based on the weakness of Human Resources in managing the tourism especially Cicalobak Beach in Kecamatan Mekarmukti Garut Regency. Tourism industry in Indonesia should get special attention from the government, both central and local government in developing tourism potential. The development of the tourism industry itself has a strong influence for the development of the region in the area around the tourism object, because it can act as the main sector industry, namely the superior sector that can improve the regional economy. Therefore, this research is focused on the management of tourism object especially in Cicalobak Beach. The management of tourism object in Cicalobak Beach uses G.R Terry (2011:10) theory which is management planning theory or often referred to as POAC stands for Planning, Organizing, Actuating, and Controlling. This study aims to find out how the study of the management of attractions in Cicalobak Beach District Mekarmukti Garut regency. Research uses qualitative methods. The author took the research location at Cicalobak Beach and Village Office Karangwangi District Mekarmukti Garut, involving Village Government and community Karangwangi Village District Mekarmukti Garut with the number of informants 6 people. From the results of interviews and observations, it was found that the management in Cicalobak Beach is still lacking in terms of Human Resources and has not been optimal because this beach is opened as a new tourist attraction around 2012. So it still requires good management to promote the tourism object.
Analisis Kualitas Pelayanan Kesehatan di Unit Pelaksana Teknis Pusat Kesehatan Masyarakat Tarogong Kabupaten Garut Muchtar Muchtar; Yudi Triana Wahyudi; Kusdinar Kusdinar
Jurnal Pembangunan dan Kebijakan Publik (JPKP) Vol 11 No 1 (2020): Jurnal Pembangunan dan Kebijakan Publik
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik - Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36624/jpkp.v11i1.70

Abstract

his research aims to determine the quality of health services at Tarogong Public Health Center, Garut Regency along with the factors that inhibit it. The research used qualitative methods with descriptive analysis. Data collection techniques used include observation, interviews, and documentation. Data analysis techniques used are data reduction techniques, data presentation, and conclusion drawing. The results of the research concluded that the quality of health services at Tarogong Public Health Center did not satisfy the users of service for outpatients, inpatients or patient waiters. This can be seen from various indicators of service quality measurement where only the assurance indicator is concluded that employee knowledge is good as well as health employees can provide appropriate services. While the tangible evidence indicators, infrastructure or health service facilities are still inadequate, In the indicator of reliability, services at the Tarogong Pubic Health Center are in accordance with standard operating procedures but the public is still not well informed about the required service requirements, On the indicator of responsiveness (responsiveness), the responsiveness of officers to patient complaints is quite good, whereas in the indicator of empathy (empathy), concern is not yet found in all employees of the Tarogong Public Health Center. The existence of several inhibiting factors that researchers found in the field include: Lack of health care facilities, people do not know the stages of health service procedures, health care workers are not quick to follow up on information provided to patients, there is still a low sense of responsibility for work tasks.The suggestions that can be put forward: propose reimbursement and addition of supporting infrastructure for health services, socialize to the public the operational standards of service procedures, improve employee attitudes and behavior. The role of the leader must be increased again to provide motivation to his subordinates to keep working professionally. Tarogong Public Health Center staff must provide examples to always interact with patients.
Applying UTAUT Model to Understand Use of Behavior Health Applications User in Indonesia During the COVID-19 Gugun Geusan Akbar; Muchtar; Aji Abdul Wahid; Ikeu Kania; Annisa Deliana Putri; Dini Turipanam Alamanda
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 20 No. 1 (2023): June 2023
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v20i1.900

Abstract

This study examines the adoption of the PeduliLindungi application during the COVID-19 pandemic in Indonesia using the UTAUT paradigm. The data was submitted by 200 users of the PeduliLindungi app. SEM-PLS was used to analyze the relationships between the variables and assess several hypotheses. To enlarge the scope of the investigation, Importance-Performance Map Analysis (IPMA) and Multi-Group Analysis (MGA) were also looked at as moderating variables. The findings revealed that facilitating settings had no discernible impact on how people use the PeduliLindungi application, whereas performance expectation, effort expectation, and social influence all positively affect behavioral intention and usage behavior. Second, the proposed model was not significantly impacted by gender, age, or educational attainment. Third, social influence is more significant in behavioral intention but less significant in use behavior components, performance expectation is more significant in use behavior, and effort expectancy is more prominent than other dimensions in behavioral intention. The contribution of this research is to provide a broader perspective in understanding the adoption of PeduliLindungi application so that it can convey a review of the policy implications for technology adoption in Indonesia.
Applying UTAUT Model to Understand Use of Behavior Health Applications User in Indonesia During the COVID-19 Gugun Geusan Akbar; Muchtar; Aji Abdul Wahid; Ikeu Kania; Annisa Deliana Putri; Dini Turipanam Alamanda
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 20 No. 1 (2023): June 2023
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v20i1.900

Abstract

This study examines the adoption of the PeduliLindungi application during the COVID-19 pandemic in Indonesia using the UTAUT paradigm. The data was submitted by 200 users of the PeduliLindungi app. SEM-PLS was used to analyze the relationships between the variables and assess several hypotheses. To enlarge the scope of the investigation, Importance-Performance Map Analysis (IPMA) and Multi-Group Analysis (MGA) were also looked at as moderating variables. The findings revealed that facilitating settings had no discernible impact on how people use the PeduliLindungi application, whereas performance expectation, effort expectation, and social influence all positively affect behavioral intention and usage behavior. Second, the proposed model was not significantly impacted by gender, age, or educational attainment. Third, social influence is more significant in behavioral intention but less significant in use behavior components, performance expectation is more significant in use behavior, and effort expectancy is more prominent than other dimensions in behavioral intention. The contribution of this research is to provide a broader perspective in understanding the adoption of PeduliLindungi application so that it can convey a review of the policy implications for technology adoption in Indonesia.
Studi Tentang Pengelolaan Obyek Wisata Pantai Cicalobak di Kecamatan Mekarmukti Kabupaten Garut Erna Rustiana; Muchtar Muchtar; Nisa Fitriani
Jurnal Pembangunan dan Kebijakan Publik (JPKP) Vol 10 No 2 (2019): Jurnal Pembangunan dan Kebijakan Publik
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik - Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36624/jpkp.v10i2.66

Abstract

This research is based on the weakness of Human Resources in managing the tourism especially Cicalobak Beach in Kecamatan Mekarmukti Garut Regency. Tourism industry in Indonesia should get special attention from the government, both central and local government in developing tourism potential. The development of the tourism industry itself has a strong influence for the development of the region in the area around the tourism object, because it can act as the main sector industry, namely the superior sector that can improve the regional economy. Therefore, this research is focused on the management of tourism object especially in Cicalobak Beach. The management of tourism object in Cicalobak Beach uses G.R Terry (2011:10) theory which is management planning theory or often referred to as POAC stands for Planning, Organizing, Actuating, and Controlling. This study aims to find out how the study of the management of attractions in Cicalobak Beach District Mekarmukti Garut regency. Research uses qualitative methods. The author took the research location at Cicalobak Beach and Village Office Karangwangi District Mekarmukti Garut, involving Village Government and community Karangwangi Village District Mekarmukti Garut with the number of informants 6 people. From the results of interviews and observations, it was found that the management in Cicalobak Beach is still lacking in terms of Human Resources and has not been optimal because this beach is opened as a new tourist attraction around 2012. So it still requires good management to promote the tourism object.
Analisis Kualitas Pelayanan Kesehatan di Unit Pelaksana Teknis Pusat Kesehatan Masyarakat Tarogong Kabupaten Garut Muchtar Muchtar; Yudi Triana Wahyudi; Kusdinar Kusdinar
Jurnal Pembangunan dan Kebijakan Publik (JPKP) Vol 11 No 1 (2020): Jurnal Pembangunan dan Kebijakan Publik
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik - Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36624/jpkp.v11i1.70

Abstract

his research aims to determine the quality of health services at Tarogong Public Health Center, Garut Regency along with the factors that inhibit it. The research used qualitative methods with descriptive analysis. Data collection techniques used include observation, interviews, and documentation. Data analysis techniques used are data reduction techniques, data presentation, and conclusion drawing. The results of the research concluded that the quality of health services at Tarogong Public Health Center did not satisfy the users of service for outpatients, inpatients or patient waiters. This can be seen from various indicators of service quality measurement where only the assurance indicator is concluded that employee knowledge is good as well as health employees can provide appropriate services. While the tangible evidence indicators, infrastructure or health service facilities are still inadequate, In the indicator of reliability, services at the Tarogong Pubic Health Center are in accordance with standard operating procedures but the public is still not well informed about the required service requirements, On the indicator of responsiveness (responsiveness), the responsiveness of officers to patient complaints is quite good, whereas in the indicator of empathy (empathy), concern is not yet found in all employees of the Tarogong Public Health Center. The existence of several inhibiting factors that researchers found in the field include: Lack of health care facilities, people do not know the stages of health service procedures, health care workers are not quick to follow up on information provided to patients, there is still a low sense of responsibility for work tasks.The suggestions that can be put forward: propose reimbursement and addition of supporting infrastructure for health services, socialize to the public the operational standards of service procedures, improve employee attitudes and behavior. The role of the leader must be increased again to provide motivation to his subordinates to keep working professionally. Tarogong Public Health Center staff must provide examples to always interact with patients.
IMPLEMENTASI SISTEM INFORMASI MANAJEMEN SURAT DAN PENGARSIPAN DI SEKRETARIAT DAERAH KABUPATEN GARUT Muchtar Muchtar; Heriyandi Heriyandi; Sartibi Bin Hasyim
Jurnal Pembangunan dan Kebijakan Publik (JPKP) Vol 13 No 1 (2022): Jurnal Pembangunan dan Kebijakan Publik
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik - Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36624/jpkp.v13i1.111

Abstract

Perkembangan teknologi dan informasi dari waktu ke waktu membawa perubahan yang cukup signifikan terhadap manusia. Semua orang saat ini sangat mudah dan membutuhkan media informasi pengolah data sebagai penunjang dari segala aspek dalam melaksanakan kegiatan kehidupan sehari-harinya. Sistem informasi manajemen surat dan pengarsipan (SIMSP) di Sekretariat Daerah Kabupaten Garut menjadi salah satu langkah dalam penataan administrasi surat-menyurat menggunakan teknologi terkini. SIMSP SETDA adalah sebuah sistem informasi untuk pengelolaan surat menyurat, disposisi online dan juga pengarsipan secara digital yang tersimpan di server Dinas Komunikasi dan Informatika Kabupaten Garut. Penelitian ini dilakukan dengan menggunakan penelitian kualitatif. Lokasi penelitian di Sekretariat Daerah Kabupaten Garut. Pengumpulan data dilakukan melalui wawancara mendalam dengan Kepala Bagian Umum, Kasubag TU Pimpinan, Staf Ahli dan Kepegawaian, Pengadministrasi Surat-menyurat (Staf), Analis Tata Usaha (Staf), dan Sekretaris di Lingkungan Sekretariat Daerah. Selain itu digunakan pula beberapa data dan dokumen untuk menunjang kelengkapan dan kedalaman informasi yang dibutuhkan. Hasil penelitian menunjukkan bahwa terdapat faktor yang menghambat implementasi sistem informasi manajemen surat dan pengarsipan di Sekretariat Daerah Kabupaten Garut. Diantaranya 4 faktor penghambat yaitu : (1) Dalam mekanisme pelayanan terdapat hambatan tidak adanya sosialisasi secara langsung kepada tiap bagian mengenai pengimplementasian SIMSP sehingga bagian-bagian yang ada kurang mengetahui kegunaannya, (2) Sumber daya manusia pengelola SIMSP di Sekretariat Daerah belum memadai karena tidak memiliki dasar pendidikan informatika maupun Komputer dan kurangnya pengembangan pelatihan atau bimbingan teknis, (3) Sarana dan prasarana pelayanan masih kurang perlu adanya penguatan jaringan internet perlu juga penambahan unit komputer lengkap dengan perangkat pendukungnya, dan (4) Kurangnya Komitmen dari beberapa Pelaksana Kebijakan.
Retrospective Analysis of Work From Home for Civil Servants During The Covid- 19 Pandemic Gugun Geusan Akbar; Nita Nurliawati; Muchtar Muchtar; Abdullah Ramdhani
Jurnal Borneo Administrator Vol. 17 No. 2 (2021): August, 2021
Publisher : Pusjar SKPP Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24258/jba.v17i2.811

Abstract

The COVID-19 pandemic hitting Indonesia has created new habitual adaptations, including working from home for civil servants. This policy presents a new challenge, namely maintaining performance through achieving the effectiveness of working from home. The present study investigates the implementation of the work from home policy through Spearman's rank-order correlation analysis to examine the correlation between research variables. Furthermore, after the Kruskal-Wallis significant test, the Dunn-Bonferroni post hoc method was used to look for the differences between the factors affecting the effectiveness of working from home of the civil servants based on gender and age and education, and years of service. Data were collected through questionnaires to 437 civil servants from various government agencies, both central and regional. The study's findings indicate differences in the factors influencing the effectiveness of working from home and the skills required depending on gender, age, education, and years of service. The results also show that information technology support is not evenly distributed in implementing the work from home policy. The implication of this study suggests that the evaluation of the implementation of the work from home policy for the civil servants is beneficial for the government in considering sustainability and quality development in the future.
ANALISIS KUALITAS PEMBUATAN PERSYARATAN PELAYANAN ADMINISTRASI ONLINE KEPENDUDUKAN (PASTI OKE) DI DESA NEGLASARI KECAMATAN CISOMPET Muchtar Muchtar; Hasbi Shiddiq Fauzan; Agus Suparno
Jurnal Pembangunan dan Kebijakan Publik (JPKP) Vol 15 No 2 (2024): Jurnal Pembangunan dan Kebijakan Publik
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik - Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36624/jpkp.v15i2.167

Abstract

Pemerintah Kabupaten Garut adalah contoh nyata dari upaya inovatif dalam meningkatkan kualitas pelayanan administrasi kependudukan. Kehadiran program pasti oke diharapkan dapat sangat membantu masyarakat, terutama yang berada di Desa Neglasari, dalam mengurus berbagai dokumen administrasi kependudukan. Penelitian ini termasuk kedalam kategori atau jenis penelitian kualitas pelayanan yang mengacu pada teori Jeany dan Mauli Siagian (2020) tentang indikator kualitas pelayanan. Adapun pencarian data pada penelitian ini peneliti menggunakan metode deskriptif kualitatif dengan teknik wawancara dengan beberapa responden yaitu Kepala Desa Neglasari, Sekretaris Desa Neglasari, Kaur TU & Umum Desa Neglasari dan lima orang masyarakat Desa Neglasari. Temuan dari penelitian menunjukkan bahwa standar pembuatan persyaratan pelayanan administrasi online kependudukan (pasti oke) di Desa Neglasari Kecamatan Cisompet berdasarkan lima indikator kualitas pelayanan Telah berhasil dilaksanakan dengan efektif sebagaimana ekspetasi oleh masyarakat.
Co-Authors Abdullah Ramdhani Agus Suparno Aji Abdul Wahid Annisa Deliana Putri Dini Turipanam Alamanda Gugun Geusan Akbar Hasbi Shiddiq Fauzan Heriyandi Heriyandi Ikeu Kania Kusdinar Kusdinar Nisa Fitriani Nita Nurliawati Rustiana, Erna Sartibi Bin Hasyim Yudi Triana Wahyudi