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All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Manajemen dan Kewirausahaan (JMDK) Akuntansi Bisnis & Manajemen (ABM) BISMA (Bisnis dan Manajemen) Journal of Management, Economic, and Financial
Margono S.
Fakultas Ekonomi Dan Bisnis Universitas Brawijaya
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Praktek Manajemen Sumber Daya Manusia Berbasis Kompetensi pada Organisasi Sektor Publik Alfian Rosiadi; Margono Setiawan; Wahdiyat Moko
Jurnal Manajemen dan Kewirausahaan Vol 6, No 2 (2018): December 2018
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jmdk.v6i2.2208

Abstract

This study aims to explore human resource management practice based on competency in public sector organizations by taking case studies at the Government of Tulungagung Regency. The human resource management practice based on competency  in public sector organizations have been conducted through the application of Law no. 5/2014 about the State Civil Apparatus. This study uses a qualitative approach where data obtained through semi-structured in-depth interviews of 7 (seven) research informants which authorized in public sector human resource management. The results of data analysis shows that the implementation of human resources management practice based on competency is found in the recruitment and selection process, career management and competency development. But human resources management  practice  on competency is not  found  in the performance appraisal.  https://doi.org/10.26905/jmdk.v6i2.2208
Pengaruh Budaya Organisasi dan Gaya Kepemimpinan serta Pengembangan Karyawan terhadap Kepuasan Kerja dan Kinerja Karyawan pada Perusahaan Ritel di Sulawesi Selatan Maryani -; Armanu Thoyib; Margono Setiawan; Ubud Salim
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

The research objective are to explain the connection between employee performance and organization culture, leadership style, employee development and job satisfaction with organization culture in order to increase employee performance. The research perform with explanatory research, which done in modern retail company (hypermart) in South Sulawesi. The research sample about 250 respondents of total 2.312 member of employee population, taken by random sampling from each company type and job type of retail company proportionally. Data was analyzed by Structural Equation Model (SEM). The result indicated that organization culture can support a right leadership style election in order to increase job satisfaction and employee performance. A right leadership style in one hand can develop employee, increase job satisfaction and increase employee performance in the other hand. A good growing of employee finally can perform a better employee performance. On the contrary, organization culture which can not develop employee and leadership style which can not perform employee improvement also can not build a job satisfaction.Keywords: employee performance, job satisfaction, employee development, leadership style and organization culture.
Analisis Pengaruh Kualitas Layanan, Kepuasan, dan Loyalitas terhadap Niat Berperilaku Pasien Rumah Sakit Umum Daerah (RSUD) Jayapura Ruben Tuhumena; Surachman -; Eka Afnan Troena; Margono Setiawan
Jurnal Aplikasi Manajemen Vol 9, No 3 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Unit sample at this research is inpatients on General Hospital Regional (RSUD) Jayapura. The respondents of the research are 300 persons (patients) are taken using purposive sampling method, while the 4 (four) informants are taken using purposive sampling method. Structural Equation Modeling (SEM) with program assistance of Analysis Moment Structures (AMOS) is used analyze the quantitative data, while the qualitative data uses interactive model. The results of this research show that: (1) inpatient services is judged as service with sufficient quality. (2) The patient felt quite satisfied with hospital services. (3) The patient showed sufficient loyalty attitude towards the hospital. (4) Patients indicatedquite favorable behavior intention (5) improved quality of services can improve patient satisfaction and loyalty, but not the patients’behavior intention. (6) Increased patient satisfaction may improve patient loyalty and patients’ behavior intention in line with the increasing of patient loyalty. (7) Iincreased in customer loyalty can increase the patient behavior intention. (8) The model used in this study showed that the biggest contribution is the influence of service quality toward satisfaction, then satisfaction toward loyalty, and loyalty toward the patient behavior intention.Keywords: Service quality, Satisfaction, Loyalty, Behavior Intention
Pengaruh Manfaat Keyakinan dan Dimensi Kepribadian Terhadap Loyalitas Pelanggan Melalui Relationship Quality (Studi pada Pelanggan Busana Muslimah di Kota Malang) Mufidha Kartika Yudha; Margono Setiawan; Christin Susilowati
Akutansi Bisnis & Manajemen ( ABM ) Vol 21 No 1 (2014): April
Publisher : STIE Malangkucecwara

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Abstract

Aims of this study to analyze the influence of confidence benefit and personality dimensions on customer loyalty through relationship quality with 84 customers of Muslim clothing boutique in Malang in 2014 as a sample and using quantitative explanatory as the research approach. The sampling technique used is purposive sampling. The analysis techniques were using descriptive statistics and path analysis. The results of the study showed that the confidence benefits and personality dimensions influence loyalty through relationship quality. However, the confidence benefit does not directly influence loyalty. This study shows that the confidence benefits proved to have no effect on loyalty if only seen from Muslim clothing prices, but other factors that support. So, the role of the employee as an intermediary fashion boutique owner as providers and customers as users is very important. In this case, the communication skills of employees are very important to build trust, and commitment to customer satisfaction which leads to customer loyalty.
Pengaruh Prestasi Kerja terhadap Imbalan Ekstrisik dan Dampaknya pada Kepuasan Kerja (Studi Kasus Pada Karyawan Bagian Pemasaran di Asuransi Jiwa Bumi Asih Jaya Cabang Malang) Margono Margono
BISMA (Bisnis dan Manajemen) Vol. 1 No. 2 (2009)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (453.137 KB) | DOI: 10.26740/bisma.v1n2.p140-147

Abstract

This research is based on the fact that working satisfaction of the staff is an essential part for an organization. A low working satisfaction will give a bad effect for the organization. That is why the organization leader must be able to increase the working satisfaction of his staff by giving a fair and reasonable extrinsic payment. It should be in assordance with the working performance of the staff and the standard of the minimum regional wage. The purpose of this research is to know the effect of working performance on extrinsic payment and its impact on working satisfaction. The research is case study. The data were taken from 47 responden and all were considered as population. The instrument for collecting the main data was done by distributing questionnaire and the data are measured by using likerd scale. The product Moment Corelation is used to test the validity of the data with the dedree of significance 0,05 while the reliability is test by using Alpa Cronbach technique with degree of significance 0,05. The descriptive analisis an path analysis are used to analyze the data. The researcher used F-Test, T-test, and R-test with the degree of significance the working satisfaction and payment. The result shows that the quality of the staff performance has mostly been midified to meet the companys standard. Most of the staff working performance hared well by their leader. On thye other hand, most of extrinsic payment receveid by the staff has been given sufficient enough. Moreover, its amount is suitable with the staff working performance. The same thing is found out in relation to the staff working satisfaction which is quite good.
The Influence of Organizational Culture and Human Capital on Employee Performance by Mediating Organizational Climate Muhammad Ridho Hafidzi; Margono Setiawan; Himmiyatul Amanah Jiwa Juwita
Journal of Management, Economic, and Financial Vol. 2 No. 1 (2024): Journal of Management, Economic and Financial
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jmef.v2i1.17

Abstract

This study was conducted to analyze the influence of organizational culture on employee performance and human capital on employee performance with organizational climate. as mediation. Employees totaling 196 people were respondents in this study using saturated sample techniques. Data collection methods using questionnaires and analyzed using Warp PLS. The results of this study show that organizational culture does not have a significant effect on employee performance, while human capital has a significant effect on employee performance. Furthermore, organizational climate mediates the relationship of organizational culture to full employee performance and organizational climate mediates human capital to employee performance partially.
Co-Authors Alfian Rosiadi Armanu Thoyib Christin Susilowati Eka Afnan Troena Himmiyatul Amanah Jiwa Juwita Ida Nur Hidayati Maryani - Mufidha Kartika Yudha Muhammad Ridho Hafidzi Ruben Tuhumena Solimun, Solimun Surachman, Surachman Ubud Salim Wahdiyat Moko Walid Fajar Antariksa