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All Journal JAM : Jurnal Aplikasi Manajemen Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Law and Economics Journal of Business Application
jondry adrin hetharie
SEKOLAH TINGGI ILMU EKONOMI DAN MANAJEMEN (STIEM) RUTU NUSA AMBON
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Kajian Literatur Terhadap Peran Transfer Pengetahuan Dalam Konteks Perusahaan Multinasional Hetharie, Jondry Adrin; Rieuwpassa, Abraham
Journal of Business Application Vol. 1 No. 2 (2022): Journal of Business Application
Publisher : Program Studi Administrasi Niaga STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55098/jba.v1.i2.p74-93

Abstract

The purpose of this study is to demonstrate and summarize the important aspects of knowledge transfer in the context of multinational corporations. Design/methodology /approach; the review of aspects of SD is based on 15 journals published from 2005 to 2015 academic database, namely Emerald, by looking at the keywords "knowledge transfer" and "Multinational Corporation". Findings; through a literature review, this paper recommends To increase the competitive advantages of a global company, HR activities need to focus on developing its international capabilities. Companies that have successfully globalized their HR activities describe 5 important characteristics found in the literature review. Research limitations/implications; only used 15 journals as study sources. Originality/value; this study presents a literature review on important aspects of multinational companies, namely: knowledge transfer.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Perusahan Daerah Air Minum (PDAM) Liensky, Gledis; Hetharie, Jondry Adrin
Journal of Business Application Vol. 1 No. 1 (2022): Journal of Business Application
Publisher : Program Studi Administrasi Niaga STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55098/jba.v1.i1.p54-63

Abstract

This research entiled the effect of service quality on customer satisfaction at PDAM Dobo city. Based on problems related to customer satisfaction in this case related to the quality of service that has not been optimal. The aim of this study is to determine the effect of tangible, responsiveness, reliability, assurance, dan emphaty on user satisfaction of PDAM kota Dobo. The population oh this research are all customers of PDAM Dobo City with a total sample of 76 respondents. The data collection method is the questionnaire method. The validity unit uses total correlation, while the reliability test uses Cronbach alpha. The classical assumption test includes the normality test, the linearity test, the multicollinearity test, and the heteroscedasticity test, test t and test F. The results of this study indicate that (1) There is a positive and significant effect of Tangibles on customer Satisfaction at PDAM City of Dobo (2) There is a positive and significant effect of Responsiveness on Customer Satisfaction in PDAM City of Dobo (3) There is a positive and significant effect of Reliability on Customer Satisfaction in PDAM City of Dobo (4) There is a positive and significant influence of Assurance on Customer Satisfaction at PDAM City of Dobo (5) There is a positive and significant influence of Emphaty on Customer Satisfaction at PDAM city of Dobo.
Peran Emosi Positif sebagai Mediator Stimulus Lingkungan Toko dan Faktor Sosial terhadap Impulse Buying Tendency pada Matahari Departement Store Kota Ambon Hetharie, Jondry Adrin
Jurnal Aplikasi Manajemen Vol. 10 No. 4 (2012)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (61.047 KB) | DOI: 10.21776/

Abstract

Reality in condition of kota Ambon post-horizontal conflict and along with improvement in security situation also economy restoration has been conducted by the government, it is proved in economy growth in kota Ambon reaching 5% in 2008 compared with 0% in 1999. These conditions has encourage business activities in general, affecting commercial growth, in this case the growth of modern markets which is vying in attracting as many customers they can get to shops and how to deliver best service towardconsumers. This study has the objective to test stimulus which is given from store's environment and store's social factor toward impulsive buying tendency mediated by positive emotion of consumers at Mataharidepartement store in Kota Ambon. This study is an explanatory research. Population of this study is consumers who shops in Matahari Department Store in Kota Ambon. With respondent for 128 people, samplingdetermination is using purposive sampling method. Data analysis technique in this study is using path analysis. Result of the analysis showed that there are direct effects from physical environment and social aspect of the store toward consumer's positive emotion and toward impulsive buying tendency. Result of this study also revealed that there are direct effects of consumer's positive emotion toward impulsive buying tendency and indirect effects of store's environment stimulus and store's social factor toward impulsivebuying tendency mediated by consumer's positive emotion.
Application of Single Exponential Smoothing for Sales Forecasting: A Data-Driven Approach to Demand Management Lakatua, Robbi Djefri; Hetharie, Jondry Adrin; Manuhutu, Kiz Inalessy
Public Policy Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Lembaga Penelitian & Pengabdian Masyarakat (LPPM) STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v6.i2.p373-390

Abstract

Forecasting is a method used to predict future values based on historical data. This study aims to analyze and apply the Single Exponential Smoothing (SES) method to forecast the sales volume at Cafe Sibu-Sibu 01 for the upcoming period. The data used in this research consist of monthly sales records from January 2022 to December 2023. The forecasting results are then evaluated for accuracy using Mean Absolute Deviation (MAD), Mean Squared Error (MSE), and Mean Absolute Percentage Error (MAPE). The findings indicate that the sales volume for January 2024 is projected to increase to approximately IDR 68,882,000. With a smoothing constant of 0.1, the obtained values are MAD = 8,210.9, MSE = 114,138,110, and MAPE = 11.4%. Based on these results, it is concluded that the Single Exponential Smoothing method can be effectively used to forecast sales volume at Cafe Sibu-Sibu 01.
Adaptive Regulation in Optimizing Csr “Bulog Peduli Umk” To Improve Food Security on Buru Island Hukunala, Sandy Victor; Hetharie, Jondry Adrin
Law and Economics Vol. 19 No. 3 (2025): October: Law and Economics
Publisher : Institute for Law and Economics Studies

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/laweco.v19i3.243

Abstract

Food security in Indonesia's remote island regions (3T) remains a critical challenge, often exacerbated by ineffective Corporate Social Responsibility (CSR) programs run by state-owned enterprises (SOEs). The main problem lies in the rigid and uniform (“one size fits all”) regulatory framework that fails to adapt to the unique socio-economic realities and infrastructure in these areas, thereby hampering efforts to support local food supply chains. This article aims to formulate an adaptive regulatory model to optimize the “Bulog Peduli UMK” CSR program in improving food security in 3T island regions such as Buru Island. The problem focuses on the fundamental weaknesses of the centralistic and “one size fits all” regulatory framework for SOE CSR, as well as the weak mandate for cross-sector coordination, which has led to ineffective program implementation in the field. To address these issues, a legal-empirical approach is used with a conceptual framework of adaptive regulation to bridge the gap between the ideal conditions (das sollen) and the reality in the field (das sein). Data was collected through regulatory studies, in-depth interviews with stakeholders (Bulog, local government, MSMEs), and surveys in Buru and South Buru Regencies, then analyzed normatively-qualitatively and descriptively-qualitatively. This study concludes that the implementation of the program is dualistic: effective in terms of ease of access to initial capital (85%), but failing in terms of supply stability (35%) and training relevance (40%). Therefore, an adaptive regulatory model based on four pillars (decentralization, mandatory partnerships, sustainable schemes, and contextual digitalization) is needed to transform CSR from an assistance program into an integrated regional development instrument. Theoretically, this study presents a new conceptual framework for SOE CSR in 3T regions, while in practical terms, the proposed model offers policy recommendations that can be followed up by the government and SOEs to improve program effectiveness and food security impacts
Peran Kepuasan Pelanggan Dalam Memediasi Pengaruh Dimensi Servqual Terhadap Loyalitas Pelanggan Dengan Metode Structural Equation Modelling Hetharie, Jondry Adrin; Natten, Simson; Rieuwpassa, Abraham
Public Policy Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Lembaga Penelitian & Pengabdian Masyarakat (LPPM) STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v4.i1.p137-156

Abstract

The research entitled the role of service quality on customer satisfaction and its impact on consumer loyalty in PDAM dobo city is based on problems related to customer satisfaction in this case related to the quality of service that is not optimal. The purpose of this study was to determine the effect of tangibles, responsiveness, reliability, assurance and emphaty on satisfaction and its impact on the loyalty of PDAM Dobo City service users. The population of this study was all PDAM customers in Dobo city with a sample of 98 respondents. Data collection method with questionnaire method The analysis test tool used is SmartPLS v.3.2.7 with the SEM (Structural Equation Modeling) analysis method. The results of this study show that the servqual dimension has a positive and significant effect on consumer loyalty and the satisfaction variable has been proven to mediate the relationship between the influence of the servqual dimension on the loyalty of service users in PDAM Dobo city.
Co-Authors Hukunala, Sandy Victor Lakatua, Robbi Djefri Liensky, Gledis Manuhutu, Kiz Inalessy Natten, Simson Rieuwpassa, Abraham